It assistant Work, Jobs in Wappenham, Nth (with Salaries)

Remote Technical Support Assistant
Smedley Group —Bicester
- Part-time
- Remote
- Computer literacy
- Data analysis skills
- Computer skills
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3d
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World Vision International —Milton Keynes
- Full-time
- Microsoft Word
- In-person
- Business
- Work from home
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Employee discount
Quick apply

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Remote Technical Support Assistant

Smedley Group
Bicester

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Job details

Part-time
3 days ago

Qualifications

Technical troubleshooting
Hardware repair
Computer literacy
Ticket management
Data analysis skills
Technical support incident logging
Computer skills
Customer support
Fault diagnosis and repair
Communication skills
Remote diagnostics
Help desk

Full job description

Job Title: Technical Remote Support
Location: Remote

About FAT Karting League:

FAT Karting League is a high-performance motorsport business built around competition, precision, and experience. We deliver organised racing environments where attention to detail, consistency, and teamwork are critical to success - on and off the track.

As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.

Role Summary

We are looking for a competent assistant to remotely provide solutions, guidance and advice for technical and operational queries raised during Karting events. You will need to support processes such as running battery health reports, completing checklists and monitoring event status using bespoke systems. This is a weekend remote role working at least 2 weekends per month with our UK and US events.

Key Responsibilities:

Diagnosing and resolving kart reliability issues
Diagnosing and resolving hardware issues affecting the operation of technical event equipment
Diagnosing and resolving software issues
Guiding the team through the late customer arrivals process
Providing a response to regulatory queries
Ensuring issue tickets are monitored and updated
Assisting customers (via the Customer Experience Lead) in accessing FKL platform services
To complete dedicated remote support processes such as running battery health reports, completing checklists and monitoring event status
Escalate issues to senior FKL team members, or the relevant 3rd party support, if there are issues that cannot be resolved
To manage the event operations and guide the event teams on the completion of essential processes and procedures
To record and monitor issues and resolutions to aid the continuous development of events

Essential:

Able to provide your own laptop, phone and reliable high-speed internet connection
Capable of working independently and remotely
Process driven and guided by standardised procedures
Logical problem solver
Good IT proficiency
Can work under pressure and prioritise issues
Good communication and interpersonal skills
Ability to guide, mentor and support event staff in busy periods

Ability to maintain good situational awareness with multiple events simultaneously
Some technical knowledge of electric powertrains or go karts
Data analysis skills

FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.

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it assistant jobs in wappenham, nth

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