Job Summary
You will be responsible to manage, scale and maintain the growth of Network infrastructure and support customer escalations from the service desk.
This is a hands-on role where you’ll lead and take part in projects.
You should have at least 3 years’ experience in a similar capacity within an ISP environment.
Responsibilities
- Monitor and maintain network infrastructure resilience and reliability
- Suggest improvements to network performance (capacity, scalability and resilience)
- Provide technical input into projects and able to lead
- Review and improve B2B technical solutions, such as multi-tenanted customers.
- Work with Customer Support Team Lead with technical handover guides for new/existing products
- Able to assist the Customer Service Team (CST) with incident investigation where applicable
- Resolve issues escalated from CST.
- Ensure all change activity on the Core Infrastructure platforms adheres to internal Change Management policies
- Perform technical assessments, testing, and proof of concept to validate new designs
- Willing to travel for remote network deployments/maintenance when required. (MDU & Cabinet sites)
- Contribute to improvement of processes within the department
- Build successful relationships with other teams across the business
- Work up and down the organisation and influence others to achieve desired results
- Automate tasks and monitor their effectiveness
Essential skills
- Experience of carrier grade network infrastructure
- Expert knowledge and experience with network technologies (routing/switching/security) – IPv4, 802.1Q/QinQ, dynamic routing protocol.
- Experience working in a multi-vendor environment (Cisco/Nokia/Mikrotik)
- Experience with Security equipment (NGFW).
- Exposure to Cloud platforms (SaaS, IaaS)
Desirable skills
- Fortinet NSE certified
- Understanding of emerging network technologies including SDN, SD-WAN and automation technologies
- Understanding of ISP systems stack – RADIUS, SMTP, DNS.
- Openreach FCP, EBD and Cablelink
- Working with -48VDC Telco Power Systems
- XGS-GPON, GPON exposure, any vendor.
- Good operational knowledge of Linux OS
- SNMP application experience e.g. PRTG, Nagios, Solarwinds, Observium, Cacti
- WiFi experience
Role specifics
- Core hours of Mon-Fri 0900 – 1730
- On occasion to support out of hours project deployments
- Be part of an on-call rota for critical core outage.
- Provide onsite support for critical incidents and network maintenance (Newcastle, Liverpool, York)
Job Types: Full-time, Permanent
Pay: £34,000.00-£42,000.00 per year
Application question(s):
- Access to a vehicle to visit infrastructure sites
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Warrington WA3 7BH
