Head of customer service Work, Jobs in Warrington, Eng (with Salaries)

Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Content
Arne Clo Ltd —Warrington
- Management
- Employee assistance programme
- Employee discount
Quick apply
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
10d
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
6d
Customer Service Advisor
Your Housing Group —Warrington
- £24,479 - £26,209 a year
- Full-time
- Remote
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
CX Team Member
Foot Locker —Warrington
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
5d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
14d
Leisure Assistant
Village Hotels - Warrington - Leisure —Warrington
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Service Colleague (Express)
ASDA —Warrington
- £13.10 - £15.64 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
4d
Head of Operations
Belong —Nantwich
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
12d
Head of Business Operations
Roy-Al Business Support Ltd —Manchester
- £62,000 - £80,000 a year
- Full-time
- Management
- Data analysis skills
- Supervising experience
- Health & wellbeing programme
Quick apply
2d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Driving
- Communication skills
Quick apply
Commercial Manager
Government Commercial Function —Daresbury
- £74,340 - £81,774 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
Team Leader
Chopstix Noodle Bar —Warrington
- £13.21 an hour
- Part-time
- Sales
- Customer service
- In-person
- Paid training
- Employee discount
Quick apply
Head Of Finance
EG Group —Horwich
- From £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave

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head of customer service jobs near warrington, eng

Head of Service Delivery

Kudos Services -
Warrington

Quick apply

Job details

Full-time
Up to £75,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Life insurance

Qualifications

Procurement
Business

Full job description

Salary: Up to £75,000 + Annual Bonus
Hours: Full Time, 40hrs per week
Location: Based at our Warrington Head Office
Benefits: 25 days AL + BH, Company Car/Allowance, Life Insurance Scheme, Pension Scheme, Employee Assistance Programme, salary sacrifice schemes, gym & retailer discounts.

We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality service delivery across our PFI healthcare estate and setting the standard for operational excellence.

Key Requirements (Overview)

Lead CAFM, Helpdesk and subcontractor performance to ensure high‑quality, compliant service delivery.
Oversee PPM planning, lifecycle programmes and contractual reporting, including the Project Monthly Report.
Drive operational efficiency, cost control and continuous improvement across service lines.
Provide strategic leadership to teams, supporting development, accountability and effective performance.
Act as senior operational escalation point, ensuring timely resolution of issues and strong stakeholder relationships.
Ensure full compliance with contractual, regulatory and governance requirements.

About Us

At Kudos, we deliver essential facilities management services across NHS healthcare buildings in the North‑West and London, on behalf of our LIFTCo clients & colleagues. Our work supports the smooth operation of critical public‑sector buildings that thousands of patients, clinicians and staff rely on every day. Our teams ensure that assets are maintained & performing effectively, to provide a positive experience for our clients and building users. As we continue to evolve and strengthen our operational capabilities, we are making a key senior leadership appointment that will play a pivotal role in shaping how we deliver service excellence across our PFI healthcare estate.

About the Role

We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. This senior role has end‑to‑end responsibility for the CAFM system, Helpdesk operations, subcontractor procurement and budget oversight, planned and reactive maintenance performance, annual and 5-yearly lifecycle planning and governance reporting. As a key member of the leadership team, you will set direction, drive continuous improvement and ensure that all service delivery outcomes meet contractual, regulatory and internal performance requirements.

You will oversee the compliant production of the Project Monthly Report (PMR), lead development of annual PPM schedules, and implement effective procurement and supplier strategies that strengthen commercial performance. You will work closely with operational teams, finance, compliance and executive leadership, acting as the senior escalation point for operational issues and ensuring seamless communication across all functions. This is a critical leadership position where you will shape strategy and enhance FM performance.

About You

You will be a senior FM professional with extensive experience delivering Hard FM services within a contractual, performance driven environment, ideally PFI/PPP. You combine operational excellence with strategic oversight, and you are comfortable influencing at executive level while also managing the continuous improvement of systems, teams and suppliers. With strong commercial awareness, you are skilled in budget management, procurement, KPI design and performance analysis, and thrive in roles where contract compliance and service quality must be balanced with operational efficiency.

As a leader, you are confident, assertive, and highly articulate, with the ability to manage multiple workstreams, build credibility quickly, and make clear, evidence‑based decisions. You foster high‑performing teams, promote accountability and support the development of capability and talent. You will hold A‑Levels as a minimum, and ideally a relevant degree in Business Studies, Contract Management, Supply Chain Management or a related field. Above all, you are committed to delivering high‑quality, compliant and customer focused services that align with Kudos’ long‑term strategic goals.

You will bring an inclusive, team focused approach and positively contribute to a culture aligned with Kudos & FIM’s Mission, Vision and Values.

Our Values:

- Supportive - We embrace partnership working.
- Ethical - We act with integrity.
- Innovative - We take ownership for understanding and improving Kudos.
- Ambitious - We continually strive to deliver the best possible service.
- Passionate - We are proud of the part we play in Kudos & the service we deliver.

Application Process:

- Application & CV Screening.
- First stage interview with Kudos CEO.
- Second stage interview with Kudos Board Directors (FIM CEO, & FIM Asset CEO/Head of HR).

As part of this interview process, you will be required to complete a case study assessment & profiling assessment.

Quick apply

Refine Your Search

head of customer service jobs in warrington, eng

Head of Service Delivery

Head of Customer Experience

Head of Content

Head of Communications

Head of Resourcing

Customer Service Advisor

Head of Asset Optimisation

Project Coordinator

CX Team Member

Head of Contract Management

Leisure Assistant

Service Colleague (Express)

Key Account Manager

Head of Operations

Head of Business Operations

Head of TechOps Delivery

Head of Data Protection

Commercial Manager

Team Leader

Head Of Finance

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