Customer success manager Work, Jobs in Warwick (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
New Business Manager - Industrial
Volvo Group —Warwick
- £60,000 a year
- Hybrid work
- Engineering
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Relationship Manager
Warwick Nub News —Warwick
- £225 a day
- CRM software
- Salesforce
- Negotiation
1d
Business Development Manager
CitySprint —Warwick
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
10d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Leamington Spa
- £35,875 - £53,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service & Sales Advisor
Stellantis &You —Coventry
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
2d
Business Development Manager
PHSGroup —Wilnecote
- £60,000 - £110,000 a year
- Sales
- Business development
- Driving
- Work from home
Desk Based Account Manager
Hafele UK Ltd —Rugby
- £30,000 - £34,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
14d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Management
- Leadership
- Employee discount
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Food Manager
Sainsbury's —Warwick
- From £32,700 a year
- Management
- Leadership
- Employee discount
Customer Experience Manager
Sainsbury's —Coventry
- From £32,700 a year
- Management
- Leadership
- Employee discount
9d
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Volvo Sales Executive
Listers —Leamington Spa
- £53,650 a year
- Full-time
- Health & wellbeing programme
- Employee discount
Audi Car Sales Executive
Listers —Coventry
- £54,000 a year
- Full-time
- Health & wellbeing programme
- Employee discount
MINI Brand Manager
Sytner Group —Stratford-upon-Avon
- Weekend availability
10d
Sales Manager
Listers —Stratford-upon-Avon
- £68,000 a year
- Full-time
- Sales
- Leadership
- Free parking
- Health & wellbeing programme
3d
Sales Manager
NEXT —Leamington Spa
- From £18,481 a year
- Part-time
- Employee discount
14d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in warwick

Customer Experience Manager

New Business Manager - Industrial

Relationship Manager

Business Development Manager

Manager of Dedicated Implementations - EMEA

Ownership Experience Manager – Customer Community & Loyalty

Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped

Customer Service & Sales Advisor

Business Development Manager

Desk Based Account Manager

Lead Customer Experience Manager

B2B Client Success Manager

Food Manager

Customer Experience Manager

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Volvo Sales Executive

Audi Car Sales Executive

MINI Brand Manager

Sales Manager

Sales Manager

I want to receive the latest job alerts for customer success manager in warwick

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