Customer Lifecycle Account Manager
phs Direct | Tamworth Part-Time, Permanent | 18.75 Hours per Week (Monday to Friday) Salary: £14,040 per annum
Build Relationships. Drive Growth. Make an Impact.
Are you passionate about delivering exceptional customer experiences while driving business growth? Do you enjoy building strong relationships, uncovering opportunities, and helping customers achieve success?
If so, we have an exciting opportunity for a Customer Lifecycle Account Manager to join our growing team at phs Direct in Tamworth.
As a Customer Lifecycle Account Manager, you will take ownership of the complete customer journey, from onboarding new clients through to developing long-term partnerships that drive customer retention, loyalty, and revenue growth. You'll be a trusted advisor to our customers, ensuring they receive outstanding service while identifying opportunities to expand and strengthen our relationships.
What You'll Be Doing
Customer Onboarding
- Guide new customers through a smooth and successful onboarding journey.
- Deliver an engaging and professional customer experience.
- Ensure customers fully understand our products, services, and support channels.
- Conduct review calls to maximise engagement and satisfaction.
Account Growth & Revenue Generation
- Identify and secure upselling and cross-selling opportunities.
- Drive revenue growth across your customer portfolio.
- Meet or exceed monthly, quarterly, and annual sales targets.
- Deliver against call quality standards and key business KPIs.
Relationship Management
- Build strong, trusted relationships with key customer stakeholders.
- Maintain regular customer contact through effective diary management.
- Monitor customer engagement and proactively address concerns.
- Coordinate with internal teams to ensure excellent service delivery.
Lapsed Customer Recovery
- Reconnect with previous customers and win back lost business.
- Understand customer attrition and present tailored solutions.
- Convert opportunities into long-term partnerships.
CRM & Performance Management
- Maintain accurate customer records using CRM systems.
- Effectively manage pipelines, forecasts, and opportunities.
- Consistently achieve KPI, quality, and service targets.
Collaboration & Continuous Improvement
- Work closely with Sales, Customer Service, Operations, and Leadership teams.
- Refer opportunities to field sales colleagues where appropriate.
- Contribute ideas and feedback to improve customer onboarding and sales processes.
- Support a culture of continuous improvement and customer excellence.
What We're Looking For
We're looking for someone who is customer-focused, commercially aware, and motivated to succeed.
Essential Skills & Experience
- Previous experience in telesales, account management, customer retention, or business development.
- Proven track record of achieving sales, retention, and revenue targets.
- Excellent communication, questioning, and negotiation skills.
- Strong relationship-building and stakeholder management abilities.
- Experience using CRM systems, ideally Salesforce (SFDC).
- Ability to identify customer needs and convert opportunities into business growth.
- Excellent organisation, prioritisation, and time management skills.
Personal Attributes
- Customer-centric with a commercial mindset.
- Self-motivated, resilient, and proactive.
- Positive, professional, and adaptable approach.
- Strong team player who can also work independently.
- Passionate about delivering exceptional customer experiences.
What You'll Receive
In return, we offer a competitive benefits package, including:
- £14,040 annual salary
- Part-time permanent contract (18.75 hours per week)
- Accredited ILM training and development programmes
- Ongoing career progression opportunities
- Access to phs Perks, offering over £1,000 worth of annual savings at supermarkets and high street retailers
- Company pension scheme
- Online GP service for you and your family
- 24-hour wellbeing helpline
- Free on-site parking
- Holiday buy and sell scheme
Why Join phs Direct?
This is a fantastic opportunity to manage the full customer lifecycle, helping customers succeed while directly influencing revenue, customer retention, and business growth. You'll join a supportive team environment where your contribution is recognised and where genuine development opportunities are available.
Ready to take the next step in your sales and customer relationship career? We'd love to hear from you. Apply today!
phs Group is committed to creating an inclusive workplace where everyone feels valued and respected. Applications are welcomed from all suitably qualified candidates regardless of background.
