Senior customer service representative Work, Jobs in West Berkshire, Brk (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Fraud Investigator
Nationwide Building Society —Swindon
- From £33,000 a year
- Full-time
- Financial services
7d
Senior Project Manager
Glanua —Aldermaston
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Reading
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
System Detail Specialist (Lead System Engineer)
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Work from home
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Sales
- Employee assistance programme
- Flexible schedule
Quick apply
Programme Director
Fujitsu —Basingstoke
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Senior Product Assurance Manager
Astroscale —Didcot
- £60,000 - £94,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Life insurance
- Sick pay
8d
Senior Product Manager
Corpay —Swindon
- Full-time
- Analysis skills
- Driving
- Product management
- Annual leave
Senior Journal Manager - Production
Oxford University Press —Oxford
- £35,000 - £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Employee discount
Multilingual Customer Support Representative- Damage Recovery Team
Enterprise Mobility —Aldershot
- £27,000 a year
- Full-time
- Spanish
- Customer service
- English
6h
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
13d
Sales Development Representative
Dynatrace —Maidenhead
- Full-time
- Military
- Salesforce
- English
- Employee stock purchase plan
- Annual leave
VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Contracts
- IT
- Employee discount
Quick apply
Employee Relations Business Partner
Balfour Beatty —Basingstoke
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Human resources
- Annual leave
5h
Network Services Assistant Engineer - Highways & Traffic Services
Reading Borough Council —Reading
- £39,152 - £44,075 a year
- Weekend availability
- Hybrid work
- AutoCAD
Senior Account Representative
Smith Global Services UK Ltd. —Maidenhead
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
Operations Manager
VINCI Facilities UK —Abingdon
- Full-time
- In-person
- Leadership
- Mechanical knowledge
Quick apply
EU Distribution Partner Account Manager
Panasonic Manufacturing —Bracknell
- Sales
- English
- Analysis skills

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senior customer service representative jobs near west berkshire, brk

Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in west berkshire, brk

Senior Customer Success Manager

Senior Fraud Investigator

Senior Project Manager

Operational Support Officer

System Detail Specialist (Lead System Engineer)

Senior Commercial Executive

Programme Director

People Business Partner

Senior Product Assurance Manager

Senior Product Manager

Senior Journal Manager - Production

Multilingual Customer Support Representative- Damage Recovery Team

Global Employee Relations Investigator

Sales Development Representative

VodafoneThree - Strategic Financial Governance Lead (TowerCo & JV - Cornerstone)

Employee Relations Business Partner

Network Services Assistant Engineer - Highways & Traffic Services

Senior Account Representative

Operations Manager

EU Distribution Partner Account Manager

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