Career manager Work, Jobs in West Bromwich, Wmd (with Salaries)

Customer Resolution Officer
Midland Heart —Birmingham
- £39,637 a year
- Communication skills
8d
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
10d
Employability Trainer and Programme Manager - Wellbeing into work (Fixed Term Contract)
Miss Macaroon C.I.C. —Birmingham
- £32,000 - £34,000 a year
- Full-time
- Mentoring
- In-person
- Training & development
- Store discount
- Employee discount
Quick apply
9d
Television Licence Field Officer
Capita —Walsall
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Locality Manager, £40,800 Per Annum, Walsall Residential
Midway Care Group —Walsall
- £35,000 - £40,800 a year
- Full-time
- Management
- Continuous improvement
- Travel
- Free parking
- Referral programme
Quick apply
9d
Public Relations Account Manager
Stone Junction Ltd —Stafford
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Travel
- Annual leave
- Flexitime
Quick apply
Supervisor 20 hours
The Entertainer —West Bromwich
- £13.01 an hour
- Part-time
- Customer service
- Computer literacy
- Supervising experience
Quick apply
9d
Project Manager
OCS Group —Birmingham
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Area Manager (Career Changer)
Aldi —Atherstone
- £63,535 - £98,050 a year
- Sales
- Customer service
- Retail management
Operations Manager - NX WMT
BidvestNoonan —Wolverhampton
- £41,671.80 a year
- Full-time
- Customer service
- English
- Budgeting
- Annual leave
Quick apply
Nespresso Out of Home New Business Development Manager - Horeca- Midlands
Nespresso —Birmingham
- Up to £40,000 a year
- Full-time
- Business development
8d
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Operations Manager
TJX Europe —Walsall
- Weekends only
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Project Manager
West Midlands Combined Authority —Birmingham
- £49,464 - £54,979 a year
- Part-time
- Hybrid work
- Microsoft Office
- Agile
- Annual leave
- Employee discount
9d
Retail Assistant Manager
Farmfoods —Tipton
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
13d
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
5d
Entry Level Account Executive - Tamworth
Flourish —Tamworth
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Resourcing Team Manager
RAC —Walsall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
Team Leader
HM Courts & Tribunal Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
11d

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Customer Resolution Officer

Midland Heart -
Birmingham

Apply Now

Job details

Permanent
£39,637 a year
8 days ago

Qualifications

Client engagement
Complaint handling
Customer interaction
Root cause analysis
Communication skills

Full job description

This is an exciting time to join our Customer Resolution service and play a key role in delivering positive outcomes for our tenants and customers. Working within a team as a Customer Resolution Officer, you'll take ownership of complaints from receipt through to resolution, looking beyond the immediate issue to understand what has happened, establish root causes and identify what we can learn and do differently.

The Role

We see complaints as an important opportunity to listen to our tenants, understand their experiences and make sure we get things right. We want every tenant who raises a complaint to feel heard, treated with empathy and confident that someone is taking ownership of their concerns.

As a Customer Resolutions Officer you'll manage a caseload, working closely with colleagues across Midland Heart to investigate complaints thoroughly and impartially, ensuring we deliver an accessible, fair and effective service that meets the requirements of the Housing Ombudsman's Complaint Handling Code and, importantly, delivers for our tenants.

You'll also play an important role in identifying root causes, trends and service failures, using complaint insight to support learning and meaningful service improvement.

Responsibilities include, but aren't limited to:
Own both stage 1 and stage 2 complaints from receipt to resolution, leading thorough, impartial and evidence-based investigations and delivering timely outcomes in line with the Housing Ombudsman's Complaint Handling Code.

Listen empathetically to tenants, understand their experience and identify remedies to resolve concerns where appropriate.

Collaborate across teams to gather evidence, challenge where necessary and establish root causes, identifying trends, service failures and learning that can prevent repeat complaints.

Manage enquiries from MPs, Councillors, the Executive Team and the Housing Ombudsman Service, coordinating information, preparing clear responses and ensuring actions and deadlines are met.

Maintain accurate records and share insights, case studies and learning with the Customer Resolution Manager and relevant teams, to support service improvements and better tenant outcomes.

Our ideal candidate? You'll be an experienced complaints, customer resolution or customer service professional who understands the importance of listening to people, taking ownership and finding solutions. Your CV and cover letter will demonstrate:

Experience of complaint handling, ideally within a regulated environment and with knowledge of the Housing Ombudsman's Complaint Handling Code.

The organisation, resilience and accountability to manage a high-volume caseload, including complex and challenging complaints.

Strong investigation and problem-solving skills, with the ability to gather and evaluate evidence, establish root causes, identify appropriate remedies and make fair, balanced decisions.

Excellent communication and relationship-building skills, evidencing experience of working across teams, constructively challenging where necessary and producing clear, accurate and empathetic written responses.

Please be advised that, due to the high-profile nature of this role, you will need to be prepared to work on-site a minimum of 3 days per week.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Please see a link to the Role Profile below. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter.

Applications provisionally close at midnight on Sunday 30 th August . Please be advised that we reserve the right to close applications prior to this date, dependant on the volume of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

career manager jobs in west bromwich, wmd

Customer Resolution Officer

Entry-Level Account Executive (HF1353751)

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Employability Trainer and Programme Manager - Wellbeing into work (Fixed Term Contract)

Television Licence Field Officer

Locality Manager, £40,800 Per Annum, Walsall Residential

Public Relations Account Manager

Supervisor 20 hours

Project Manager

Area Manager (Career Changer)

Operations Manager - NX WMT

Nespresso Out of Home New Business Development Manager - Horeca- Midlands

Project Coordinator

Operations Manager

Project Manager

Retail Assistant Manager

Event Sales Manager

Entry Level Account Executive - Tamworth

Resourcing Team Manager

Team Leader

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