Customer service team lead Work, Jobs in West Drayton, Gtl (with Salaries)

Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
13d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
13d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Canvassing Team Manager – Milk & More- Residential
Milk & More —Hanworth
- £27,369 a year
- Full-time
- Remote
- Sales
- Salesforce
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Management
- Customer service
1d
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Customer Experience Lead
British Airways —London
- £47,000 - £51,000 a year
- Full-time
- Hospitality
- Bachelor's degree
- Continuous improvement
- Employee discount
5d
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Leader Tenancy Support Service
Pinnacle Group —London
- £45,000 a year
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Team Lead
S&P Global —London
- Customer service
- Salesforce
- Analysis skills
- Annual leave
- Employee discount
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
13d
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Sales & Service Team Manager
B&Q —Feltham
- £30,000 - £33,000 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Team Leader – Customer Service Experience
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- Customer service
- Leadership
- Annual leave
- Flexible schedule
Quick apply
Customer Service Team Leader
Paddy Power —London
- From £14.40 an hour
- Full-time
- Employee discount
- Sick pay
13d
Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Service Team Leader
Riverside Consultancy —Middlesex
- £35,000 - £37,000 a year
- Full-time
- Communication skills
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
1d
TikTok LIVE - Global Customer Service Lead
TikTok —London
- Customer service
- Bachelor's degree
- IT
Workday Certified Senior Project Manager (HCM & Payroll)_UK Remote (Lead I - Enterprise Solutions)
UST —London
- Remote
- Oracle
- PMP
- Business development
Quick apply

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Lead Agent

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour
13 days ago

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Lead Agent at Heathrow Airport, you are a customer service specialist and a highly visible focal point for colleagues, airlines and passengers. You will use your expert knowledge to deliver the absolute highest level of care. Your mission is to ensure seamless journeys during high-volume special assistance flights and to provide exceptional, dedicated support for high-profile passengers. You will also serve as an essential mentor and guide for newer, less experienced agents, helping to build a confident and welcoming team environment.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Take the lead on high-profile passenger requests, using your expertise to turn a passenger's previously poor customer experience into an exceptionally positive one. You will personally assist special needs passengers through the terminal and onto the aircraft, maintaining the utmost professionalism, politeness and courtesy at all times.

Mentor: Act as a role model by providing invaluable mentoring to new or inexperienced agents within the operation. You will set the standard for outstanding attitudes, behaviours and immaculate personal presentation.

Operational Flow: Support the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.

Maintain Excellence and Safety: Complete daily equipment checks to guarantee buggies and wheelchairs are clean, tidy and operationally reliable. You will safely assist passengers with their luggage and use proper manual handling techniques when transferring passengers into their seats or wheelchairs.

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Refine Your Search

customer service team lead jobs in west drayton, gtl

Lead Agent

Lead Agent - T3

Customer Support Team Lead

Canvassing Team Manager – Milk & More- Residential

Customer Support Team Lead

Customer Service Lead

Customer Experience Lead

Team Lead - US Operations

Service Lead, Settlement and Insights

Team Leader Tenancy Support Service

Customer Success Team Lead

Lead Agent - T2

Customer Support Team Lead

Sales & Service Team Manager

Team Leader – Customer Service Experience

Customer Service Team Leader

Contact Centre Team Leader

Service Team Leader

TikTok LIVE - Global Customer Service Lead

Workday Certified Senior Project Manager (HCM & Payroll)_UK Remote (Lead I - Enterprise Solutions)

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