Incident manager Work, Jobs in West London, Gtl (with Salaries)

Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- IT
- Communication skills
4d
Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
Senior Cyber Incident Manager (SCIM)
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Leadership
- Employee assistance programme
Service Governance, ITSM & Incident Lead - BPL
Barclays —London
- Analysis skills
- IT
- Communication skills
11d
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
Operations Manager - Critical Services
British Airways —Heathrow
- Weekend availability
- Management
- Bachelor's degree
- Driving
9d
Group Transport Manager
Dungate Consultancy on behalf of the company —London
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
Quick apply
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Technical Programme Manager – Live Incident Response
Tesco UK —Welwyn Garden City
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
5d
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
13d
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
13d
Operations Manager
NextStep —London
- £48,000 - £62,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Senior Agile Delivery Manager
Reward Gateway —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- No experience needed
Operations Manager
THE WIGGETT GROUP —Brentwood
- From £70,000 a year
- Full-time
- Management
- Maintenance
- Team management
Quick apply
5d
Security Manger
UniTrust —Poplar
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
International Security Operations Centre (ISOC) Operator
Warner Bros. Discovery —London
- Weekend availability
- Computer literacy
- Microsoft Office
- In-person
3d
Aircraft Refueller
Menzies Aviation —London
- Full-time
- Leadership
- Communication skills
12d
Strategic Account Manager - Regional
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Communication skills
Quick apply
3d
Cyber Incident Response Manager
Pwc UK —London
- Full-time
- Azure
- AWS
Night Shift Operations Manager
Mission Produce UK —Dartford
- From £45,000 a year
- Full-time
- In-person
- Free parking
Quick apply

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Major Incident Manager

Bell Integration United Kingdom
London

Apply Now

Job details

4 days ago

Qualifications

Analysis skills
ITIL
IT
Problem management
Communication skills

Full job description

Bell Integration are currently seeking a customer focused individual who Immediately aligns with Bell integrations values, Integrity, Honesty, friendly, Open and keen to work in an Agile environment

The desired candidate must demonstrate professionalism and inspire confidence when working with the team and senior management, both on the phone and face to face

We need a self-starter and a great communicator, able to work independently using your own initiative but also a strong dependable team player

Articulate in both verbal and written communication to both technical and non-technical audiences. Including the ability to produce clear Post Incident Reviews and Documentation

Key Responsibilities

Manage the full Major Incident lifecycle, Lead and facilitate MI Bridge calls, ensuring rapid, structured, and effective Major Incident Management from initiation to resolution.
Working a rota in a 24 x7 shift environment to initiate and coordinate troubleshooting with relevant support groups, vendors, and partners.
Maintain accurate, real time incident timelines and minutes, capturing technical details, actions, decisions, and outcomes.
Provide timely communication in accordance with the comms process and customer expectations.
Ensure business critical services are restored as quickly as possible, prioritising actions based on impact and urgency.
Manage stakeholder expectations, including senior leadership, service delivery managers, technical teams and if required the customers.
Review Change Management calendars to identify potential service disruption.
Verify and maintain operational readiness, including reviewing customer comms lists, service guides and knowledge articles.
Maintain strict adherence to KPIs, SLAs, and governance frameworks, ensuring all processes are followed and all data is accurately recorded.
Invoke Emergency Change Advisory Board (eCAB) when appropriate to restore service.
Capture workarounds, permanent fixes, lessons learned, and ensure they are progressed through Problem Management.

Key Skills & Experience

+5 Years proven experience as a Major Incident Manager role within an IT Managed Service environment, or similar enterprise level operations environment.
Extensive experience leading high‑pressure Major Incident bridge calls, coordinating multiple technical and support teams.
Experience working on shifts or on call.
Strong understanding of 24×7 Operations, with experience working in or alongside a 24×7 Service Desk or NOC.
Exceptional communication skills, including the ability to provide clear, concise, and structured updates to both technical and non‑technical audiences.
Strong analytical and problem-solving abilities, with the ability to quickly identify root causes, risks, and priorities during incidents.
Conduct or contribute to Post‑Incident Reviews, identifying root causes.
Ability to perform under pressure, calm, structured, and decisive in high‑impact situations.
Experience with ITIL frameworks, ideally ITIL 4 Foundation certification.
Excellent stakeholder management skills, capable of engaging senior leaders, customers, and suppliers.
High attention to detail, especially when documenting incident timelines, technical actions, and service impacts.
Experience reviewing and maintaining operational documentation, including support articles, service guides, and escalation workflows.
Understanding of Change Management processes, including emergency change initiation and approval procedures.
Experience working to strict SLAs and KPIs, with a focus on quality, accuracy, and compliance.

Desirable Attributes

Experience within an IT MSP or large enterprise service operations environment.

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Refine Your Search

incident manager jobs in west london, gtl

Major Incident Manager

Manager, Command Centre & Incident Management

Senior Cyber Incident Manager (SCIM)

Service Governance, ITSM & Incident Lead - BPL

Strategic Account Manager

Operations Manager - Critical Services

Group Transport Manager

Business Continuity Manager

Technical Programme Manager – Live Incident Response

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Operational Resilience and Readiness Manager

Operations Manager

Senior Agile Delivery Manager

Operations Manager

Security Manger

International Security Operations Centre (ISOC) Operator

Aircraft Refueller

Strategic Account Manager - Regional

Cyber Incident Response Manager

Night Shift Operations Manager

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