Complaints manager Work, Jobs in West Midlands Region (with Salaries)

Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Travel Support Team Manager
Dudley Metropolitan Borough Council —Brierley Hill
- £51,356 - £54,495 a year
- Full-time
- Hybrid work
- Travel
- School
Outcomes Testing and Reporting Senior Manager
OSB Group —Wolverhampton
- £79,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
4d
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
8d
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
11d
Operations Manager
Malvern Town Council —Malvern
- £48,226 - £51,356 a year
- Weekend availability
- Management
- In-person
- Sick pay
Quick apply
3d
Relationship Manager
Consumer Council for Water —Birmingham
- £40,510 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
12d
Hub Manager HM: Business
Ministry of Justice —Wolverhampton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
12d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
1d
Regional Support Manager
Healthcare Management Solutions —Birmingham
- £60,000 a year
- Temporary
- Nursing home
- Business development
- Project management
Quick apply
Deputy Manager
Apollo Home Healthcare —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Remote
Cluster General Manager
iQ Student Accomodation —Birmingham
- £44,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
8d
Senior Information and Records Manager
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d
Property Manager
Scanlans Property Management —Solihull
- Monday to Friday
- Driving
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Customer Support Manager
Taylor Wimpey —Solihull
- Communication skills
- Annual leave
- Employee discount
23h
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Business Operations Manager
Berwick Care —Telford
- £60,000 - £80,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Gym membership
Quick apply
Senior Leasehold Property Manager
Department for Work and Pensions —Birmingham
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Assistant Operations Manager
Unite Students —Birmingham
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme

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Empty Homes Manager

Bromford -
Wolverhampton

Apply Now

Job details

Permanent | Full-time
£48,317.17 a year

Benefits

Company car
Annual leave
Company pension
Employee discount
Sick pay

Qualifications

Driving Licence
Maintenance
Leadership

Full job description

Location Wolverhampton

Published

19 days ago

Closing

in 3 days

This is a permanent, full time vacancy.

About the role

Location: Hybrid – working across our Staffordshire, Marches and Central region, with regular travel between sites and attendance at Bromford offices.

We’re looking for an Empty Homes Manager to lead a high-performing team responsible for bringing our void properties back to life. This is a key leadership role where you’ll drive performance, quality, and customer outcomes—ensuring homes are ready quickly and to the highest standard for new customers.

You’ll lead operatives, contractors, and internal partners, taking full ownership of empty homes from vacancy through to re-let or disposal.

What You’ll Get:

£48,317.17 per year with annual review
Company car or cash allowance alternative
£500/year for private medical, dental, gym, or insurance
27 days annual leave + bank holidays, with buy/sell options
Pension Employer contributions up to 10%
Life assurance & wellbeing support for you and family
Retail discounts
Flexible working options available

What You’ll Be Doing:

Lead and manage the Empty Homes Team, driving performance, engagement, and accountability
Oversee repairs, maintenance, and refurbishment works to meet quality and timescale targets
Plan and allocate resources effectively to maximise productivity and minimise void time
Take ownership of budgets, ensuring strong financial control and value for money
Work collaboratively with Lettings, Localities, and commercial teams to prioritise and deliver works
Ensure robust inspection regimes and high standards of health, safety, and compliance
Manage contractor performance in line with procurement standards
Use data and insight to improve efficiency, reduce costs, and enhance customer satisfaction
Handle customer feedback and complaints, driving positive outcomes and learning
Develop your team through coaching, training, and performance management
Act as a role model for BFL Values, building strong, trust-based relationships across the business

What We’re Looking For:

Proven experience in a similar operational or property maintenance leadership role
Strong track record of managing multi-trade teams and/or contractors
Experience of budget management and delivering value for money
A confident, motivational leader who brings out the best in others
Strong organisational, planning, and problem-solving skills
Comfortable using data and systems to drive performance
A flexible approach, with the ability to travel as required

Other Requirements:

Participation in an out-of-hours escalation rota
Full UK driving licence
Ability to complete a Basic DBS check

If you’re ready to take the next step in your career and make a real difference, we’d love to hear from you. Speak to your manager or apply via the internal careers page.

Apply today or get in touch for a quick, informal chat—we’re happy to talk through the role before you apply - [email protected]

Please apply early, as we may close the vacancy early if we receive a high volume of applications.

Closing date: 24th July 2026

What we offer

Regular monthly pay with annual reviews, plus overtime opportunities and a weekly Out of Hours rate when on-call

Performance bonus linked to individual and company results

Fully equipped for the job – company van, tools, fuel card, mobile, tablet and uniform

Drinks card worth up to £30 each month for hot and cold drinks while you’re out on the road

Generous holiday (at least 27 days plus bank holidays), occupational sick pay and paid family leave

Wellbeing support for you and your family, including 24/7 virtual GP access, prescription services, and talking therapies

£500 annual allowance to spend on benefits of your choice, alongside life assurance and a choice of pension schemes with employer contributions up to 10%

Career development through clear pathways, funded qualifications, apprenticeships and paid professional membership fees

About us

We’re Bromford Flagship LiveWest (BFL), a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK’s largest provider of new affordable homes, we deliver over 3,000 new homes each year—helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You’ll find us at the heart of the communities we serve—strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We’re also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We’re a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We’re proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Apply Now

Refine Your Search

complaints manager jobs in west midlands region

Empty Homes Manager

Travel Support Team Manager

Outcomes Testing and Reporting Senior Manager

Customer Insight Officer - Complaints

Customer Success Manager

Operations Manager

Relationship Manager

Hub Manager HM: Business

Customer Relationship Manager

Senior Space Crisis Exercising and Training Advisor

Regional Support Manager

Deputy Manager

Cluster General Manager

Senior Information and Records Manager

Property Manager

Customer Support Manager

Customer Care Coordinator

Business Operations Manager

Senior Leasehold Property Manager

Assistant Operations Manager

I want to receive the latest job alerts for complaints manager in west midlands region

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