Incident manager Work, Jobs in West Norwood, Gtl (with Salaries)

Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- IT
- Communication skills
9d
Head of Technical Governance & Assurance
Sodexo —London
- £80,000 a year
- Full-time
- Engineering
- Maintenance
- University
- Gym membership
Quick apply
14d
Senior Incident and Resilience Manager
DNA Payments —London
- Weekend availability
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
Local Communications Officer – South London
Metropolitan Police —Sutton
- £40,519 a year
- Full-time
- English
- Communication skills
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Investigations Manager - Major Investigations
Independent Office for Police Conduct —London
- £64,301 - £69,431 a year
- Full-time
- Analysis skills
- Presentation skills
- Driving
- Annual leave
- Employee assistance programme
1d
Engineering & Hygiene Manager
PrepWorld —Northfleet
- £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
2d
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
Responsible Individual
CCK consultancy —London
- From £300 a day
- Part-time
- Management
- In-person
- Leadership
Quick apply
Local Communications Officer – South West London
Metropolitan Police —Kingston upon Thames
- £40,519 a year
- Full-time
- English
- Communication skills
Security Manager, Global Operations
Crisis24 —London
- Full-time
- Military
- English
- Microsoft Office
Quick apply
Release Manager
TradingHub —London
- Full-time
- Hybrid work
- Agile
- Annual leave
Quick apply
14d
Regional SHEQ Manager
Equans —London
- Full-time
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for incident manager in west norwood, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near west norwood, gtl

Manager, Command Centre & Incident Management

Charles Stanley -
London

Apply Now

Job details

Full-time

Qualifications

Computer Science
Application development
Project management
Bachelor's degree
Project implementation
Financial services
Business
Leadership
Communication skills

Full job description

We’re looking for an experienced and people‑centred Manager, Command Centre & Incident Management to lead our UK Command Centre team. In this pivotal role, you’ll guide technical specialists through high‑priority incidents, ensure rapid service recovery, and communicate clearly with stakeholders at every level, including senior and executive leadership.

If you thrive in fast‑paced environments, enjoy solving complex problems, and excel at bringing people together during critical moments, this role offers the opportunity to make a meaningful impact across the organisation.

What You’ll Be Doing:

As the UK lead for the Command Centre, you’ll oversee a team responsible for supporting and restoring complex enterprise technology services. You’ll combine technical understanding with strong leadership, communication and decision‑making skills.

Team leadership — Lead a high‑performing team that acts as the central point of contact for major systems with firm‑wide impact.
Incident recovery — Drive the recovery of key technology platforms during service disruptions or outages, ensuring timely and effective resolution.
Cross‑functional collaboration — Work closely with internal customers, technology teams and vendors to identify, analyse and resolve system issues.
Technical assessment — Apply domain expertise to monitor, assess and evaluate processes, data and system performance.
Solution design — Ensure IT solutions meet business needs while maintaining a pragmatic, integrated approach to technical design.
Bridge call leadership — Instigate and chair technical and management bridge calls, assign tasks, and provide clear, timely reporting.
Executive communication — Deliver concise, accurate incident communications to broad audiences, including senior leadership.
High‑priority incident guidance — Confidently guide critical incidents to resolution, making informed decisions under pressure when required.
Infrastructure updates — Provide clear updates on ongoing issues and actions during management bridges.
Enterprise‑wide thinking — Ensure departmental IT requests align with end‑to‑end process and data integration.
Incident analytics — Analyse incident trends, frequency, duration and resolution rates to support continuous improvement.
Accountability for service restoration — Serve as the single point of accountability during incident management situations.
Project leadership — Lead projects to successful completion, meeting business, budget and strategic objectives.
Strategic influence — Influence technology project prioritisation and structure to support business goals and manage risk.
Workforce management — Support accurate capacity planning across internal and external resources.
Continuous learning — Stay current with key technology, business and industry trends.
Other responsibilities as required.

This role may involve non‑standard shift patterns , including nights, weekends and participation in an on‑call rotation.

What You’ll Bring:

We welcome applicants from all backgrounds who can demonstrate strong leadership, technical understanding and a commitment to collaborative problem‑solving.

Qualifications & Experience

Bachelor’s degree in MIS, Computer Science, Business or a related field — or equivalent experience.
Experience in project management, enterprise implementation, leadership, strategic planning, application development or similar areas.
Financial services experience is beneficial but not essential.

Knowledge & Skills:

Ability to attract, develop and retain talented individuals, building a cohesive and motivated team.
Strong coaching, feedback and empowerment skills to help others grow.
Ability to create an environment of trust where people can perform at their best.
Excellent relationship‑building skills, with a focus on enhancing the customer experience.
Customer‑centric mindset when making decisions or designing solutions.
Ability to build strategic partnerships and collaborate across the organisation.
Clear, confident communication that promotes openness and trust.
Ability to drive innovation, support organisational change and encourage new approaches.
Strong focus on performance, accountability and delivering measurable results.
Ability to align resources, processes and communication to achieve strategic priorities.
Commitment to high standards, continuous improvement and positive business outcomes.

Why Join Us?

You’ll be stepping into a role where your leadership directly influences service stability, customer experience and organisational resilience. We offer a supportive environment, opportunities for professional growth and the chance to shape how we respond to critical technology challenges.

Apply Now

Refine Your Search

incident manager jobs in west norwood, gtl

Manager, Command Centre & Incident Management

Centre Manager - Primrose Lodge

Major Incident Manager

Head of Technical Governance & Assurance

Senior Incident and Resilience Manager

Assistant Customer Service Manager

Local Communications Officer – South East London

Local Communications Officer – South London

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Local Communications Officer – North – East London

Operational Resilience and Readiness Manager

Investigations Manager - Major Investigations

Engineering & Hygiene Manager

Home Claims Handler

Local Communications Officer – Central London

Responsible Individual

Local Communications Officer – South West London

Security Manager, Global Operations

Release Manager

Regional SHEQ Manager

I want to receive the latest job alerts for incident manager in west norwood, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected