Performance manager Work, Jobs in Westerham, Ken (with Salaries)

Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
1d
Office Manager
The Window Sanctuary Ltd —Westerham
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Human resources
- In-person
Quick apply
4d
School Business Manager
The Mead School —Royal Tunbridge Wells
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
Area Support Manager - 40 Hours
Bestway Group —Oxted
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
14d
Store Manager (East Grinstead and Tonbridge)
The Real Pizza Company —East Grinstead
- £33,000 - £40,000 a year
- Full-time
- Inventory control
- Writing skills
- Merchandising
Quick apply
Branch Manager
CITY ELECTRICAL FACTORS LTD —Sevenoaks
- £35,000 - £50,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Employee discount
Quick apply
Marketing Manager – Client Campaign Delivery & Optimisation
Russell Publishing —Brasted
- Up to £40,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Work from home
STUDIO MANAGER / HEAD COACH
The Engine Room —Royal Tunbridge Wells
- £30,000 - £40,000 a year
- Full-time
- First Aid Certification
- In-person
- Leadership
Quick apply
13d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Nespresso Corporate & Internal Communication Manager UK&I
Nespresso —Crawley
- £62,000 - £68,000 a year
- Full-time
- Hybrid work
- Budgeting
- Communication skills
4d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
7d
Operations Manager
BaxterStorey UK —Dorking
- Up to £65,000 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
Quality and Locations Compliance Officer
Communitas Clinics —Croydon
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Continuous improvement
Quick apply
Digital Marketing and Content Coordinator
Motorsport Vision —Sevenoaks
- Weekend availability
- Social media management
- Travel
- Organisational skills
- Employee discount
11d
Strategy and Operations Manager
Shuffle —London
- £80,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Quick apply
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
4d
Field Performance Manager (FPM)
the National Centre for Social Research —London
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Recruiting
- Life insurance
Quick apply
Hub Operations Manager
Skinners' Academies Trust —Royal Tunbridge Wells
- £71,432 - £79,179 a year
- Full-time
- Continuous improvement
- Human resources
- In-person
Quick apply
Operations Manager
Virgin Active —London
- Full-time
- Team management
- Annual leave
- Employee discount

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Customer Service Manager

SAFEGUARD PEST CONTROL
Westerham and Crockham Hill

Quick apply

Job details

Permanent | Full-time
£40,000 a year
1 day ago

Qualifications

CRM software
Sales support
Stakeholder collaboration
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Rota coordination

Full job description

Customer Services Manager - Westerham

Salary - £40,000.00 (subject to proven experience) + Attractive Benefits Package

We are a well-established pest control provider, delivering effective and sustainable pest management services across the UK. Our reputation is built on reliability, customer focus, and a commitment to health and safety. As we continue to grow, we are looking for a proactive and organised Customer Service Officer to join our team and support both our operational and sales functions.

Role Overview:

The Customer Services Manager is responsible for leading Safeguard's Customer Services Department and is a key member of the senior management team. The role is accountable for the delivery of an exceptional customer experience from initial enquiry through contract mobilisation, service delivery, retention and ongoing account support. Reporting directly to the Managing Director, the Customer Services Manager provides strategic leadership for the Service Coordination, Sales Administration and Customer Retention functions, ensuring that operational support aligns with the Company's commercial objectives. The role works collaboratively with Operations, Sales, Finance, Compliance and Key Account Management to protect recurring revenue, improve customer satisfaction, increase operational efficiency and support sustainable business growth. The post holder is expected to drive continuous improvement, develop high-performing teams and ensure that every customer interaction reflects Safeguard's values of Anticipate. Prevent. Protect.

Key Responsibilities:

1. Leadership & People Management

· Provide strategic leadership to the Customer Services Department.

· Lead, coach and develop Service Coordinators, Sales Administrators, the Contract Administrator and Customer Retention Team.

· Recruit, induct, performance manage and develop team members.

· Create a culture of accountability, collaboration and customer excellence.

· Manage departmental resources, holidays, absence and succession planning.

2. Customer Experience

· Own the end-to-end customer journey and continuously improve customer satisfaction.

· Act as the senior escalation point for complex customer issues and complaints.

· Support Key Account Managers in delivering exceptional service to strategic customers.

3. Service Coordination & Scheduling

· Lead scheduling to maximise technician productivity and minimise travel time.

· Ensure planned, reactive and emergency work is delivered within agreed service levels.

· Work with Service Managers to balance operational capacity and customer demand.

· Monitor “Service On Schedule” (SOS) and scheduling efficiency.

4. Sales Administration

· Lead the Sales Administration function supporting the sales team.

· Ensure quotations, contract documentation and customer onboarding are completed accurately and promptly.

· Support contract mobilisation and improve quotation turnaround.

5. Customer Retention

· Lead Safeguard's customer retention programme.

· Ensure all termination requests receive proactive customer contact within agreed timescales.

· Analyse churn trends and implement retention initiatives.

· Coordinate actions with Operations and Sales to protect recurring revenue.

6. Operational Performance

· Monitor KPIs including SOS, technician utilisation, scheduling efficiency, complaints, response times, retention and customer satisfaction.

· Produce management information and recommend continuous improvements.

7. Business Process Improvement

· Review and improve customer service processes, CRM workflows, automation and operational support processes.

· Lead departmental improvement projects.

8. Systems & Information Management

· Ensure accurate and timely maintenance of customer information within the Company's CRM system.

· Maintain high standards of data quality, reporting and operational records.

9. Compliance & Governance

· Ensure compliance with Company policies, BPCA standards, CRRU requirements, GDPR, Health & Safety legislation and contractual obligations.

· Support audits and quality assurance activities.

10. Cross Functional Collaboration

· Work closely with Operations, Sales, Finance, Credit Control, Compliance, HR and Key Account Management.

· Support strategic business initiatives and provide regular reports directly to the Managing Director.

· Champion collaboration to improve customer outcomes and business performance.

· Financial & Decision-Making Responsibilities

· Responsible for departmental performance, operational efficiency and customer retention.

· Monitor overtime, scheduling costs and departmental resource utilisation.

· Recommend customer retention offers within agreed authority levels.

· Escalate commercial or operational risks directly to the Managing Director.

Objective of the Role:

The Customer Services Manager will be successful when the department consistently delivers excellent customer service, protects recurring revenue through effective retention, supports profitable business growth, improves operational efficiency, develops high-performing teams and is recognised as a strategic function that underpins Safeguard's commercial success.

Key Requirements:

· Management experience within customer service, operational support or service delivery.

· Experience leading scheduling and administration teams.

· Strong commercial awareness and customer relationship management skills.

· Experience using CRM and service management systems.

· Excellent communication, organisational and analytical skills.

· Previous experience in a service coordination, scheduling, or sales support role (ideally in a field service or trades-based environment).

· Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload.

· Confident and professional telephone manner with excellent customer service skills.

· Good communication skills, both written and verbal.

If you are interested in applying for this position, please send a covering letter explaining why you would be a great fit for this role.

Pay: £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

performance manager jobs in westerham, ken

Customer Service Manager

Office Manager

School Business Manager

Senior PMO Manager

Area Support Manager - 40 Hours

Store Manager (East Grinstead and Tonbridge)

Branch Manager

Marketing Manager – Client Campaign Delivery & Optimisation

STUDIO MANAGER / HEAD COACH

Hire Desk Team Leader

Nespresso Corporate & Internal Communication Manager UK&I

Customer Experience and Operations Manager

Operations Manager

Quality and Locations Compliance Officer

Digital Marketing and Content Coordinator

Strategy and Operations Manager

General Manager - Padel & Athletics Club

Field Performance Manager (FPM)

Hub Operations Manager

Operations Manager

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