Senior account manager Work, Jobs in Westminster (with Salaries)

Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Senior Business Development Manager
Trust Payments —Bromley
- Hybrid work
- Business development
- Negotiation
5d
Senior Account Manager
SEON Technologies —London
- £82,200 - £111,120 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Senior Account Manager
Seon —London
- £82,200 - £111,120 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Senior Key Account Manager
Montu UK —London
- £60,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
Senior Account Manager
Vidmob —London
- £90,664.20 - £98,219.55 a year
- Full-time
- Remote
- Sales
- Contracts
- Negotiation
Sr. Account Manager - UK
sunday —London
- £62,000 - £65,000 a year
- Hybrid work
- Hospitality
- Analysis skills
- Project management
Associate, Customer Consulting Team (Japanese speaker)
MUFG —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
Senior Account Manager
Harrow Green Ltd —Grays
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Supervising experience
- Health & wellbeing programme
- Referral programme
Quick apply
Senior Account Manager
Soho House & Co. —London
- Hospitality
- Salesforce
- Analysis skills
- Employee discount
Quick apply
Senior Account Manager
AkzoNobel —Slough
- £52,900 - £75,600 a year
- Sales
- Travel
- In-person
Quick apply
Senior Account Manager - Enterprise
Xelix —London
- £60,000 - £98,800 a year
- Full-time
- Hybrid work
- Sales
- Annual leave
Quick apply
9d
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
6d
Senior Account Manager
Food Lab —London
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
Quick apply
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior Account Manager
Optimizon —London
- Full-time
- Hybrid work
- Annual leave
10d
Senior SMB Account Executive
Zendesk —London
- £111,000 - £167,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
13d
Senior Account Manager
Carwow —London
- Full-time
- Hybrid work
- No experience needed
- Driving
- Communication skills
- Annual leave
- Referral programme
14h
Senior Account Manager, Southern Europe
Jellycat —London
- Hybrid work
- Spanish
- Sales
- English

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Manager, Customer Success International

Litera -
London

Apply Now

Job details

Full-time

Qualifications

AI
Account management
Communication skills

Full job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across EMEA, APAC, and beyond. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether international customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy.

What You'll Deliver

Leadership:

Lead, coach, and develop a team of International Customer Success Managers, supporting customers across EMEA and other assigned regions.
Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.

Customer Outcomes & Retention:

Ownership of renewal process, including accurate forecasting on SFDC.Own customer health, adoption, and retention outcomes across the international customer portfolio.
Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with international customers.
Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.

Operational & Regional Excellence:

Drive consistency and scalability of Customer Success processes across international regions.
Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support international scale.
Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

Cross‑Functional & Regional Collaboration:

Act as an escalation point for strategic or at‑risk international accounts.
Collaborate with Product and Engineering to ensure international customer feedback informs roadmap prioritisation.
Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
Represent the voice of International customers in internal forums and planning discussions.

Strategic Contribution:

Contribute to the evolution of Litera’s global Customer Success strategy, with a specific focus on international markets.
Support change initiatives including AI adoption, new product launches, and process transformation across regions.
Provide insight and recommendations on regional trends, customer needs, and opportunities for improvement.

Success Measures:

Gross and Net Revenue Retention across International accounts
Customer adoption and value realization by region
Renewal readiness and risk mitigation
Team performance, engagement, and development
Consistent execution of global Customer Success standards

What You'll Bring

Must-Haves:

Proven experience leading Customer Success or Account Management teams in a global or international context.
Strong record of driving adoption, retention, and value realization across diverse customer segments.
Comfortable operating across regions, cultures, and time zones.
Executive‑level communication skills with the ability to engage senior customer stakeholders.
Data‑driven, with experience using customer health, adoption, and renewal metrics.
Collaborative leader experienced in working cross‑functionally within a matrixed organization.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

Team. A culture where people show up for each other and do the right thing.
Reach. A truly global team solving complex, meaningful problems.
Opportunity. Real growth opportunities, not just talk about them.
Technology. Work at the intersection of legal expertise and cutting-edge AI.
Impact. The chance to make an impact at scale, not just contribute.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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