Shift customer service network analyst Work, Jobs in Wheathampstead, Hrt (with Salaries)

1st Line Service Desk Analyst
Intercity Technology —Shefford
- Windows
- IT
- Employee assistance programme
Infrastructure Support Analyst
Sopra Steria —Hemel Hempstead
- £45,000 - £65,000 a year
- Management
- DevOps
- Analysis skills
- Annual leave
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Associate SOC Analyst
NCC Group —London
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
5d
Application Support Analyst | Energy Trading Operations
Marex —London
- Full-time
- Microsoft Excel
- Oracle
- SQL
Quick apply
7d
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
7d
Onsite Software Support Specialist
Brock Solutions —London
- Weekend availability
- Azure
- English
- Machine learning
- Profit sharing
- Flexible schedule
Application Support Analyst - Operations Technology [Contract]
Marex —London
- Full-time
- Oracle
- SQL
- Bachelor's degree
Quick apply
International Private Bank, Senior Associate, Private Banker, UK Team
JPMorganChase —London
- Full-time
- Business development
- Presentation skills
- Organisational skills
Industry Adviser (Automotive)
Endava —London
- Full-time
- Mentoring
- IT
- Leadership
- Employee assistance programme
- Flexible schedule
Finance Systems Accounting Analyst
Arup —London
- Hybrid work
- Analysis skills
- Accounting
QA Analyst | Enterprise Technology [Automation Engineer]
Marex —London
- Full-time
- AWS
- Quality control
- APIs
Quick apply
5d
Senior Customer Success Manager [London]
EnterpriseAlumni —London
- Full-time
- Hybrid work
- Management
- Team management
- Financial services
Quick apply
5h
Senior Data Analyst (Product) - FMX
Fanatics Betting & Gaming —London
- Full-time
- Remote
- SQL
- AI
- Leadership
Quick apply
Account Executive
MicroStrategy United Kingdom —London
- £0 a month
- Full-time
- Sales
- English
- No degree
Quick apply
Specialist, Localization & Market Transformation
Mastercard —London
- Full-time
- Microsoft Excel
- English
- Business
Mechanical Design Engineer
Equans —Bow
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Annual leave
- Employee assistance programme
Director, Digital Product - Europe
Western Union —London
- Product management
- Leadership

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shift customer service network analyst jobs near wheathampstead, hrt

1st Line Service Desk Analyst

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

SCCM
GCSE
Windows
ITIL
MTA
Remote access software
IT support
DNS
TeamViewer
ServiceNow
IT
Active Directory
CompTIA A+
VPN

Full job description

About The Role

Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst!

We’re looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You’ll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly.

This is a role for someone who enjoys problem solving, helping people, and learning new technology. You’ll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience.

Our Service Desk supports customers 24/7, but this role operates on a 19:00–07:00 4 days on, 4 days off shift pattern as part of the wider team. You will need to attend our Meppershall office for your initial training and induction, and future training sessions.

About the Role

As a 1st Line Support Analyst, you’ll be the friendly voice and technical support behind every ticket.

You’ll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you’ll escalate them to senior engineers with clear documentation and context.

You’ll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit.

What You’ll Do as a 1st Line Support Analyst: Provide first-line technical support

Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals
Carry out initial network diagnostics for Wi-Fi, VPN, and DNS issues
Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM

Manage incidents and service requests

Log, track, and update tickets in the service desk system
Ensure incidents are handled within agreed service levels
Escalate complex issues to senior engineers when required

Deliver excellent customer service

Communicate clearly with non-technical users via phone, email, and chat
Maintain a professional, friendly, and helpful approach in every interaction

What You’ll Bring Experience & Knowledge

Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential)
Understanding of IT infrastructure, including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows and Microsoft 365
Exposure to Active Directory (password resets, account management)
Awareness of service desk platforms such as ServiceNow or HaloPSA
Understanding of ITIL principles

Skills

Strong troubleshooting and problem-solving ability
Clear communication with both technical and non-technical users
Ability to prioritise tasks in a fast-paced environment
Comfortable using remote support tools

Qualifications (desirable)

GCSE Maths and English (Grade C or above)
CompTIA A+
Microsoft Technology Associate
ITIL v4 Foundation

What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

Apply Now

Refine Your Search

shift customer service network analyst jobs in wheathampstead, hrt

1st Line Service Desk Analyst

Infrastructure Support Analyst

Service Desk Technician - 6 Month FTC

Associate SOC Analyst

Application Support Analyst | Energy Trading Operations

TechHub Support Analyst

Onsite Software Support Specialist

Application Support Analyst - Operations Technology [Contract]

International Private Bank, Senior Associate, Private Banker, UK Team

Industry Adviser (Automotive)

Finance Systems Accounting Analyst

QA Analyst | Enterprise Technology [Automation Engineer]

Senior Customer Success Manager [London]

Senior Data Analyst (Product) - FMX

Account Executive

Specialist, Localization & Market Transformation

Mechanical Design Engineer

Director, Digital Product - Europe

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