Service desk manager Work, Jobs in Widford, Hrt (with Salaries)

Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
Service Reporting Manager
Bell Integration —London
- Computer Science
- Presentation skills
- Bachelor's degree
- Annual leave
Service Desk Ops Manager
DXC Technology —London
- Continuous improvement
- Recruiting
- Training & development
7d
Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
3d
Service Desk Manager
Redsquid Communications —London
- Full-time
- Continuous improvement
- Team management
- Contracts
Quick apply
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
14d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Senior Service Delivery Manager
Zenzero Solutions —London
- Customer service
- Data analysis skills
- Analysis skills
Service Delivery Manager
Zenzero Solutions —London
Head of IT Service Desk
Arrow Global —London
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
10d
Global IT Senior Director - Platform Team Lead, Developer Experience
Boston Consulting Group —London
- Full-time
- Agile
- AI
- Leadership
Delivery Manager (Operations)
Government Property Agency —London
- £46,000 - £50,570 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
13d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
6d
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
13d
Senior Product Manager
hireful —London
- £120,000 - £140,000 a year
- Full-time
- AI
- Communication skills
- Banking
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- Communication skills
Quick apply
Service Desk Analyst (1st line) - Onsite
Wanstor —London
- Full-time
- In-person
- Communication skills
- Annual leave
Quick apply
7d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply

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Silent Sentinel Support

Motorola Solutions -
Ware

Apply Now

Job details

Full-time

Qualifications

Live chat
Technical troubleshooting
MCSA
Customer service call handling
Inbound customer enquiry call handling
CCNA
CCTV
English
Bachelor's degree
Customer interaction
CompTIA A+
Time management
Help desk

Full job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.

Job Description

Overview:

Reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for YOU!

Responsibilities:

Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products
Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely
Concisely document software, hardware, and network information in a case management system
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs
Collaborate with the regional and global support teams to provide high quality and effective customer experience
Be available to work on call for after hours and weekend emergency support
Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation

Basic Requirements

Requirements:

Exceptional skills in problem solving & time management
Able to provide timely updates and manage customer expectations
Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
Agile, resourceful learner with strong attention to detail

Candidates must be able to display a working knowledge with:

Applying technical concepts to troubleshooting procedures
Installing, configuring, and troubleshooting various, software, and hardware
A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset.

Preference will be given to candidates with the following skills and experience:

2+ years of customer support experience in specific technical support environments:
- video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
Bachelor's Degree/Diploma with technical background
Linux
Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+
Minimum of 1 year experience working with a CRM platform

Experience working in environments using the KCS Methodology

We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Apply Now

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