Customer service team lead Work, Jobs in Willenhall, Wmd (with Salaries)

Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Customer Service Team Leader
William Hill —Bloxwich
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
2h
Admin Team Leader
Trifast —Walsall
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Annual leave
- Employee assistance programme
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
6d
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Customer & Sales Support Team Leader
Keystone Group —Swadlincote
- Full-time
- CRM software
- Microsoft Excel
- Customer service
9d
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Team Leader - 30 hours pw
WHSmith Travel —Heath Town
- Part-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
5d
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
3d
Lead Online Manager
Sainsbury's —Sutton Coldfield
- £36,250 a year
- Management
- Leadership
- Employee discount
2d
Customer Development Team Lead
Cox Automotive —Stafford
- Full-time
- Hybrid work
- Analysis skills
- Leadership
12d
Business Development/Lead Generation - Telesales
Probrand Ltd —Birmingham
- £28,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Team Leader
LKQ Corporation —Smethwick
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Operating Model Lead - Oldbury
DPD Group UK —Oldbury
- Full-time
- Free parking
Quick apply
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Hospitality
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply
Lead Food Manager
Sainsbury's —Oldbury
- From £36,250 a year
- Leadership
- Employee discount
4d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply

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customer service team lead jobs near willenhall, wmd

Admin Team Leader - Maternity Cover

TR Fastenings
Walsall

Quick apply

Job details

Full-time | Fixed term contract
Up to £31,750 a year

Benefits

Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Management
Logistics
Warehouse management system
Administrative experience
Continuous improvement
Warehouse experience
Root cause analysis
Leadership
Communication skills
Category C Licence

Full job description

TR Fastenings (TR) is part of Trifast plc and is a leading international specialist in the design, engineering, manufacture, and distribution of high-quality industrial fastenings and Category ‘C’ components principally to major global assembly industries. Every colleague around the world is a valued member of the TR family who on a daily basis work together to deliver a high- quality service for all our customers.

We are looking to recruit an Admin Team Leader on a Fixed Term 12 month contract to join our distribution team based at our site, National Distribution Centre in Walsall (WS2 8DQ).

The Role

Reporting to one of the two Operations Managers, the Admin Team Leader plays a pivotal role in leading a team of warehouse operatives to deliver safe, efficient, and high-performing operations. This role combines hands-on warehouse activity with first line leadership responsibilities, ensuring that daily operations meet safety standards, performance targets, and customer expectations. The Team Leader is a role model for operational excellence and team engagement.

Key Tasks

Safety and Compliance

Champion a safety-first culture, ensuring all team members adhere to health and safety policies and procedures
Conduct regular safety audits, risk assessments, and toolbox talks or equivalent
Investigate incidents and near misses, implementing corrective actions and preventative measures
Ensure compliance with legal and company standards (e.g., manual handling, PPE, equipment use)

People Management

Lead and manage the Administration team, ensuring efficient delivery of all administrative functions.
Provide day-to-day leadership, guidance, and support to team members to drive performance and engagement.
Manage daily team briefings, shift handovers, and communication of operational priorities
Monitor attendance, timekeeping, performance management and conduct, escalating issues as appropriate
Support recruitment, onboarding, and training of new team members
Foster a positive working environment that promotes teamwork, respect, and inclusion

Operational Excellence

Oversee the execution of warehouse tasks including goods-in, picking, packing, despatch, administration process and inventory control
Manage deployment of resources, space, and equipment to meet operational demands
Identify continuous improvement initiatives to streamline processes and reduce waste
Support change management activities and adoption of new systems or procedures
Monitor and report on key performance indicators (KPIs) such as productivity, accuracy, throughput, and service levels
Conduct root cause analysis to identify issues and implement effective corrective actions
Lead and support accident and incident investigations, ensuring thorough documentation and follow-up.
Drive accountability for performance within the team, recognising achievements and addressing underperformance
Collaborate with other departments (e.g., planning, transport, customer service) to ensure end-to-end efficiency
Take ownership of system-driven administrative processes, ensuring accuracy, compliance, and timely completion.
Balance operational responsibilities with administrative management to ensure seamless performance.

The Candidate

Essential

Proven experience in a warehouse or logistics environment, ideally in a supervisory or team leader role
Administrative management experience
Strong understanding of warehouse operations and safety standards
Excellent communication and interpersonal skills
Ability to lead by example and motivate others
Comfortable using warehouse management systems (WMS) and performance dashboards
Problem-solving mindset with a focus on continuous improvement

Desirable

Experience with Lean or Continuous Improvement methodologies
Experience in Microsoft Dynamics 365
Experience in an industrial fastenings or manufacturing environment

Pay: Up to £31,750.00 per year

Benefits:

Company pension
Life insurance
On-site parking
Sick pay

Application question(s):

How many years experience do you have using warehouse management system WMS?

Experience:

supervisory or team leader: 1 year (required)
Logistics or warehouse : 1 year (required)
Administrative: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in willenhall, wmd

Admin Team Leader - Maternity Cover

Customer Service Team Leader

Admin Team Leader

Complaints Experience & Journey Lead

Contact Centre Team Manager

Customer & Sales Support Team Leader

Tyre Solutions Lead

Lead Customer Experience Manager

Team Leader - 30 hours pw

Helpdesk Team Leader

Programme Delivery Lead

Lead Online Manager

Customer Development Team Lead

Business Development/Lead Generation - Telesales

Sales Team Leader

Operating Model Lead - Oldbury

Senior F&B Lead- NEC Exhibitions

Solution Lead - Cloud & AI

Lead Food Manager

BCAL Operations Team Leader (Specialist Logistics)

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