Senior advisor Work, Jobs in Willenhall, Wmd (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
13d
HR Manager
Dignus Group —Walsall
- £45,000 - £50,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Participations and Engagement Officer
Powered by CAN —West Bromwich
- £11,284.00 - £13,218.40 a year
- Part-time
- Supervising experience
- Experience working with children
- Leadership
- Free parking
- Sick pay
Quick apply
10d
People Manager
Lisieux Trust Limited —Erdington
- £37,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
People Partner
South Staffordshire Group —Walsall
- £60,000 - £65,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
2h
HR Advisor. Fixed term one-year contract.
Corpay —Walsall
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Head of People and Culture
WMGC —Birmingham
- £80,000 - £90,000 a year
- No degree
- Mentoring
- Recruiting
9d
Group Director of Procurement & Supply Chain
South Staffordshire Group —Walsall
- Full-time
- Travel
- Leadership
6d
HR Manager
Taxpro —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Human resources
- Financial services
Quick apply
8d
Investigations Team Leader – Core Business x 7
Independent Office for Police Conduct —Birmingham
- £47,493 a year
- Hybrid work
- Analysis skills
- Team management
- Training & development
- Annual leave
- Employee assistance programme
8d
HR Advisor
The Mercian Trust - HR & Payroll —Walsall
- £22,670 - £25,401 a year
- Part-time
- Hybrid work
- Human resources
- Recruiting
- Communication skills
- Employee discount
Female Support Worker - Days, £12.71 per Hour, Willenhall, Full Time, Drivers Required
Midway Care Group —Willenhall
- £12.71 - £12.91 an hour
- Weekend availability
- Free parking
- Employee assistance programme
Quick apply
Branch Manager
Alliance Automotive Group LV —Stafford
- Sales
- Customer service
- Cash handling
- Employee discount
Quick apply
10d
People Partner
Stiltz Homelifts —Kingswinford
- £50,000 - £60,000 a year
- Team management
- Human resources
- Training & development
- Employee discount
- Referral programme
Quick apply
2d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Support Worker - Days, £12.71 per Hour, Walsall, Full Time
Midway Care Group —Walsall
- £12.71 an hour
- Weekend availability
- Free parking
- Employee assistance programme
Quick apply
Strategic Advisor
West Midlands Combined Authority —Birmingham
- £58,091 - £65,108 a year
- Part-time
- Data analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Financial Controller
Wells Performance Materials Ltd —Stone
- £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Gym membership
- Life insurance
Quick apply
6d
HR Advisor - Compliance Lead
Voyage Care —Lichfield
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Mentoring
Assistant Service Manager
Steven Eagell Limited —Wolverhampton
- Continuous improvement
- Organisational skills
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
7d

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senior advisor jobs near willenhall, wmd

Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
13 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in willenhall, wmd

Senior Customer Service Advisor

HR Manager

Participations and Engagement Officer

People Manager

People Partner

HR Advisor. Fixed term one-year contract.

Head of People and Culture

Group Director of Procurement & Supply Chain

HR Manager

Investigations Team Leader – Core Business x 7

HR Advisor

Female Support Worker - Days, £12.71 per Hour, Willenhall, Full Time, Drivers Required

Branch Manager

People Partner

Head of Performance Partners

Support Worker - Days, £12.71 per Hour, Walsall, Full Time

Strategic Advisor

Financial Controller

HR Advisor - Compliance Lead

Assistant Service Manager

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