Job Title: NOC Graduate Placement
Duration: Fixed Term
Reports to: NOC Team Leader / NOC Manager
Location: MediaCity, Salford, Greater Manchester
Company Overview
NEP Connect Ltd is part of the NEP Group and worldwide network, and we are a leading provider of global critical connectivity services. Our technology and team deliver content to millions of viewers worldwide via a comprehensive satellite and Anylive® fibre infrastructure.
We broadcast 250 hours of live content every day, supporting clients that include global brand names and broadcasters like the BBC, Channel 4, Five, ITV, Sky Sports, to deliver experiential live events and social network streaming to audiences in multiple territories.
NEP’s team of more than 4,500 employees are driven by passion and a focus on technical innovation, and together we have supported productions in over 65 countries on all 7 continents. Headquartered in the United States, NEP has offices in 24 other countries.
Role Overview
The NOC Graduate Placement provides an opportunity for graduates to gain hands-on experience within a 24/7 Network Operations Centre, supporting the delivery of critical broadcast and satellite transmission services.
Working as part of the NOC shift team, the successful candidate will assist in monitoring and controlling teleport operations, ensuring the quality and integrity of audio and video signals, responding to operational issues, and supporting the coordination of transmission services for internal and external clients.
The role offers exposure to a wide range of broadcast technologies, satellite communications, and operational systems, providing practical experience in fault diagnosis, service management, and live broadcast operations while developing the technical and professional skills required for a career in broadcast engineering and network operations.
Key Responsibilities
- Undertake integrity checks of all incoming and outgoing video and audio signals.
- Monitor the status and performance of operational systems and ancillary equipment, taking corrective action as required.
- Communicate fault conditions to engineering support staff, customers and service suppliers and generate incident reports.
- Information handling and dissemination using telephone, VDU, off air monitoring sound and vision, email.
- Undertake the establishment of occasional use services, (including taking and making bookings when necessary), at short notice, in accordance with customer requirements.
- Co-ordinate services with customers, satellite operators and third-party providers.
- Respond to alarms/warnings in accordance with procedures.
- Undertake routine testing, preventative and corrective maintenance of transmission systems and ancillary equipment.
- Operating master router switcher and ensuring in house client requirements are met.
- To log all technical faults and irregularities.
- To provide technical advice and assistance for all studio, lines and NEP Connect operations.
- Use the NEP Connect scheduling systems, to check lines booking and coverage details.
- Obtain running order from galleries and cross check with scheduling information.
- To advise Production Staff concerning studio technical facilities when possible.
- To report any irregularities on the system drawings and contribute to the update of the system drawings.
- To be conversant with the communications and talkback systems.
- To be conversant with essential services in technical areas, e.g. mains, generator, UPS, air con etc and call out procedures in case of failure.
- Basic vision control operations.
- Basic sound operations.
- Basic VTR operation.
- Basic character generator operation.
Technical Competencies Gained
- Familiarity with broadcast system standards and waveform measurements: HD-SDI, SDI, 3D, Dolby, AES/EBU, MPEG, System M, System N, System B, System I, 525,625,720,1080 line systems, ASI, DVB-S/S2 etc.
- Operating a wide range of equipment including IRDs, Sat Modems, HPAs, Up-converters, Down converters, Encoders, Multiplexers, Stat Muxes, Spectrum analyser, Standard Converters, VTRs, DVDs, Waveform Analyser, broadcast routers, TBUs, ISDNs codecs, Talkback units.
- Supporting a multi-channel transmission environment.
Qualifications & Experience
Desirable:
- A degree in Broadcast Engineering, Electronic Engineering, Telecommunications, Computer Networking or a related discipline.
- An interest in broadcast, satellite or media technology.
- Knowledge of RF and satellite uplink systems.
- Knowledge of broadcast encoding, multiplexing and conditional access systems.
- Familiarity with broadcast video standards and transmission technologies.
- Awareness of broadcast routing systems and video routers.
- Familiarity with talkback and communications systems.
- Awareness of broadcast scheduling and booking systems (e.g. ScheduALL).
- Familiarity with video monitoring and signal analysis systems.
- A willingness to learn new technologies and work in a fast-paced operational environment.
Benefits
- Cycle to Work Scheme: Fancy a new pair of wheels and want to reduce your carbon footprint at the same time? Our Cycle to Work scheme offers money-saving on bikes, safety equipment, and other accessories while promoting healthier and environmentally friendly journeys to work.
- Pension: We offer a contributory pension scheme to our employees and encourage everyone to invest in their future through a long-term savings plan with tax relief. Our pension partner also provides access to other saving products such as ISAs and GIAs.
- Training: Our aim is to develop and inspire our future leaders and people of tomorrow. At NEP, we are committed to developing our people and ensuring everyone who works here can build a fantastic career. Unlimited online training is at our fingertips through our training platforms. We provide financial aid and paid time off for job-related qualifications and study that will support you in your career with NEP.
- Employee Assistance Programme (EAP): Free 24/7 access to financial, legal, health, and wellbeing resources and support for employees and their immediate families.
- Private Medical Insurance (PMI): Employees and their families can access world-class healthcare and treatment with medical history disregard coverage plans.
- Eye Care: Employees receive contributions towards eye tests and the cost of prescription glasses.
- Life Insurance: Financial security for your loved ones. We provide your next of kin with a lump-sum payment in the event of your death.
- Income Protection: You will receive a percentage of your income (basic salary) in the event of long-term sickness/disability.
- Uber Discounts: NEP has officially partnered with Uber for Business, bringing employees exclusive benefits for both Rides and Eats! Employees have access to more vehicles, premium support, the opportunity to collect Avios points, and a £20 Uber voucher just for signing up through their work email.
Note: This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended to reflect the needs of the business.
