Winchester GP is a leading private general practice operating from multiple locations throughout Hampshire.
This is an exciting part time opportunity to join our growing and dynamic team, and to deliver best in class care for:
- An HCA with particularly strong phlebotomy skills
- An experienced phlebotomist who is keen to add further HCA skills to their competency
- This is combined role and will also include some patient liaison and administrative work, taking client bookings, and assisting with processing of onwards referrals.
Location: Central Winchester
Hours: c. 25 hours per week, spread over at least 3 days to include Monday, Tuesday and Friday.
Salary: Highly competitive dependent on experience
Winchester GP is a leading private general practice operating from multiple locations throughout Hampshire.
The role: Supported by HCA and GP’s within the practice, the Health Care Assistant will be supporting our doctors ‘real-time’ through their clinics with phlebotomy, chaperoning, ECGs and any other clinical or non clinical tasks which may facilitate a 5 star experience.
You will also run your own clinics for the purposes of health screening, blood tests and any other clinical services that fall within your field of competence.
Full support and training will be provided for any less experienced practitioners. Therefore this position is ideal for both experienced HCAs and also phlebotomists, who would like to add further clinical skills to their portfolio.
Your HCA duties could include and not be limited to:
- Wellness screening (BP, height, weight, BMI, Urinalysis)
- Phlebotomy
- ECG recording
- Chaperoning duties
- Processing and management of laboratory samples requested by GPs
- Vaccine/cold chain storage monitoring and recording of fridge temperatures.
- Clearing and re-stocking consulting rooms
- Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
In the administrative/patient liaison part of the role you would
- Act as a welcoming and professional first point of contact for patients by telephone, email, and in person.
- Support prospective and existing patients in understanding and accessing our services.
- Build strong, trusted relationships with patients and their families.
- Coordinate appointments, referrals, investigations, and onward care.
- Liaise with consultants, hospitals, diagnostic providers, insurers, and other healthcare professionals.
- Proactively monitor and follow up referrals, investigations, reports, and appointments to support seamless continuity of care.
- Advocate for patients and help navigate barriers or delays within their healthcare journey.
- Ensure patients remain informed and supported throughout their interactions with the practice.
- Maintain accurate patient records and correspondence in accordance with practice policies and confidentiality requirements.
- Support the doctors and wider practice team with day-to-day administrative responsibilities.
- Contribute to the continuous improvement of patient experience and practice operations.
About You
The ideal candidate will combine excellent administrative abilities with outstanding interpersonal skills and HCA skills
You will be:
- Warm, approachable, and naturally empathetic.
- An exceptional communicator, both written and verbal.
- Confident building rapport with people from a wide range of backgrounds.
- Highly organised with excellent attention to detail.
- Proactive and solutions-focused.
- Persistent and determined when following up on behalf of patients.
- Comfortable advocating for patients and ensuring nothing falls through the cracks.
- Able to prioritise effectively in a busy and varied environment.
- Professional, discreet, and committed to maintaining confidentiality.
Experience & Skills
Essential:
- Qualified and at least 1 years experience in Phlebotomy
- Good interpersonal and communication skills
- Good organisational skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Computer literate
- Basic IT Skills
- Strong administrative and organisational skills.
- Excellent IT literacy and confidence using digital systems.
- A commitment to delivering exceptional customer and patient service.
What We Value Most
Whilst experience is important, we are equally interested in finding someone with the right attitude and values.
We are looking for someone who:
- Truly enjoys helping people.
- Takes ownership and follows through on commitments.
- Understands the importance of empathy, discretion, and professionalism.
- Is motivated by providing outstanding service.
- Appreciates that a smooth, well-coordinated healthcare journey can make a significant difference to a patient's wellbeing and peace of mind.
What We Offer
- The opportunity to make a meaningful difference to patients every day.
- A supportive, friendly, and collaborative working environment.
- Exposure to a broad and varied range of private primary care services.
- Ongoing learning and development opportunities.
- Flexible part-time working arrangements.
- The opportunity to grow with a successful and expanding private practice
- Private health insurance upon successful completion of probation period
- Excellent coffee
To Apply
Please submit your CV together with a covering letter outlining your relevant experience and telling us why you would be an excellent fit for the Patient Liaison & Care Coordinator role at Winchester GP.
Schedule:
We are excited to hear from you!
Job Type: Part-time
Pay: £15.00-£17.00 per hour
Benefits:
- Company events
- Company pension
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Winchester SO23 9NR: reliably commute or plan to relocate before starting work (required)
Application question(s):
- When applying please provide a short introductory paragraph explaining your interest in the role.
Education:
- GCSE or equivalent (preferred)
Experience:
- Phlebotomy: 1 year (required)
Work Location: In person
