Location: Dignity Pet Crematorium, Odiham Road, Winchfield, Hook,
Hampshire RG27 8BU (inaccessible by public transport)
Hours: 10:15am–7pm – Monday, Wednesday, Friday and 08:45am to 5.30pm on Saturday
Join a Team That Makes a Difference Every Day
At Dignity Pet Crematorium, we understand that saying goodbye to a beloved pet is one of life's most difficult moments. Our dedicated team provides compassionate support to pet owners, ensuring every pet is cared for with dignity, respect, and professionalism throughout their journey with us.
We are looking for a caring, empathetic, and customer-focused Client Care Phone Operative to join our Client Services Team. This role is at the heart of our business, providing reassurance and guidance to grieving pet owners while ensuring their wishes are accurately recorded and fulfilled.
What You'll Be Doing
As a Client Care Phone Operative, you will be the main point of contact for clients, helping them navigate their pet's journey with compassion and understanding. Your responsibilities will include:
- Handling inbound and outbound calls, emails, texts, and other client communications.
- Explaining our services and guiding clients through the options available to them.
- Recording client wishes accurately within our CRM system.
- Providing reassurance and support during an emotional time.
- Liaising with veterinary practices and internal departments to ensure a seamless client experience.
- Following through on commitments and ensuring client expectations are met.
- Responding to enquiries promptly and professionally.
- Building positive relationships with clients through excellent service and genuine care.
What We're Looking For
We are seeking someone who is naturally compassionate, highly organised, and passionate about delivering exceptional client care.
You will have:
- Excellent communication and listening skills.
- Strong attention to detail and accurate administration skills.
- Outstanding interpersonal and customer service abilities.
- The ability to remain calm, professional, and empathetic in sensitive situations.
- Good organisational and multitasking skills.
- A proactive and solution-focused approach.
- Strong teamwork skills and a willingness to support colleagues across the business.
- Confidence using CRM systems, email, and online communication platforms.
Living Our Values
At Dignity Pet Crematorium, our values are more than words. They guide everything we do:
If We Can, We Will
We go above and beyond to support our clients during difficult times, always looking for ways to help and make things easier.
We Keep Our Promises
Clients place their trust in us. We honour that trust by delivering on our commitments and ensuring every detail is handled with care.
We Give Our Best for Everyone
We strive to provide exceptional service and support to every client, colleague, and veterinary partner we work with.
We Care Passionately
We genuinely care about the families we support, the pets entrusted to us, and the quality of service we provide every day.
We Do the Right Thing
We act with integrity, respect, and professionalism, treating every pet and client with the dignity they deserve.
Why Join Dignity Pet Crematorium?
This is an opportunity to be part of a team that makes a meaningful difference to families during one of their most challenging moments. You will join a supportive, values-driven organisation where compassion, teamwork, and excellence are at the heart of everything we do.
If you are a compassionate communicator who is passionate about delivering outstanding customer care, we'd love to hear from you.
Apply today and help us continue providing the highest standard of care for pets and their families.
Dignity Pet Crematorium is committed to creating an inclusive workplace and welcomes applications from all suitably qualified candidates.
Pay: £12.71 per hour
Expected hours: 33.0 per week
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Why do you think this is the role for you?
Work Location: In person
