The World of Laings
Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.
With eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world’s most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.
Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences – bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.
A Career as Unique as You Are
As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way. This role is deserving of someone with exceptional sales and customer service beyond the normal retail environment, with a key focus on the luxury sector. Passion should come as standard and creating magical moments will part of your everyday environment. Our Cardiff team assist 38.75 hours per week, 5 days out of 7.
Here is How We envision Your Role:
- Demonstrates ability to motivate and develop others through coaching
- Promotes clear communication between Sales floor and Management Team
- Provide flexibility to assist in other departments when required
- Conduct monthly 1-1s
- Provide feedback both on positive performance and on areas that require improvement to members of the team
- Conduct RTW meetings
- Attend management meetings where required
- Complaint Handling
- Ensure that all personal targets and team targets are met
- Awareness of shop targets
- Always ensure appropriate level of cover on the shop floor
- Demonstrate awareness of how all departments operate within the store
- Conduct investigations
- Keyholding where required
- Make sure that your displays are of the highest standard
- Responsibility for your own development
- Keep discounting to a minimum
- Increase sales – drive sales by example through individual performance.
- Be aware of opportunities to upsell and add-ons
- Taking in repairs from customers
The Perfect Person We are Looking For:
- Good, positive attitude
- Willingness to help others to succeed
- Coach and develop team
- Motivated to achieve personal and shop targets
- Lead by example
- Sales Ability
- Ability to work under pressure and manage workload
- Ability to work as both part of a team and under own initiative
- Excellent communication skills - both written and verbal with the ability to influence without power
- Excellent interpersonal and customer service skills
- Must possess jewellery and watch knowledge
Pay: £28,000.00-£32,000.00 per year
Work Location: In person
