Unit head Work, Jobs in Woking (with Salaries)

Head of Service Delivery
LRG —Camberley
- Hybrid work
- Continuous improvement
Quick apply
General Manager
Aramark —Windsor
- £50,000 a year
- Weekend availability
- Hospitality
- Customer service
- Business development
- Annual leave
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply
Head of Marketing - Brand Outsourcing and HCP Engagement
IQVIA —Reading
- Full-time
- Hybrid work
Head of Capital Projects and Planning
Surrey and Sussex Healthcare NHS Trust —Redhill
- £79,504 - £91,609 a year
- Full-time
11d
School Regional Development Chef (South East)
Chartwells —Chertsey
- £21 an hour
- Hospitality
- Project management
- Travel
- Employee discount
Senior Project Manager
Roke Manor Research Limited —Woking
- PMP
- Agile
- Leadership
Senior Project Manager
Roke —Woking
- Full-time
- PMP
- Agile
- Leadership
Head of Maintenance
The Restaurant Group Ltd —London
- £70,000 - £75,000 a year
- Full-time
- Continuous improvement
- HVAC
- Leadership
Quick apply
11d
Customer Development Manager
Kenvue —Reading
- Organisational skills
4d
Employee Relations Advisor
The Hillingdon Hospitals NHS Foundation Trust —Northwood
- £45,953 - £54,254 a year
- Full-time
- Human resources
4d
Business Unit Head – Education UCL
Artic Building Services —London
- Full-time
- Continuous improvement
- No degree
- Leadership
- Referral programme
3d
Property Management Assistant
Premier Estates Ltd —Horsham
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Annual leave
10d
Chief Operating Officer
iSpeedToLead —London
- Full-time
- Remote
- Maths
- Team management
Quick apply
9d
Managing Director - Global Head of Crisis Management and JOC
Barclays —London
- Continuous improvement
- Mentoring
- Communication skills
9d
Head of Consumer Growth
Sumup —London
- Financial services
- Annual leave
- Life insurance
Head of Sales - Residential Properties
MCR Property Group Ltd —London
- £70,000 a year
- Travel
- Leadership
- Annual leave
Quick apply
Head of Sales and Events
Broadwick —London
- Overtime
- CRM software
- Analysis skills
- Leadership
- Profit sharing
- Annual leave
Quick apply
Head of Student Services
The City Of London —London
- £59,060 - £66,670 a year
- Full-time
- Management
- Leadership
- School
13d

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Head of Service Delivery

LRG -
Camberley

Quick apply

Job details

Permanent

Benefits

Company pension

Qualifications

Contract management
Stakeholder collaboration
Stakeholder liaison
IT service management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Root cause analysis

Full job description

Job Title: Head of Service Delivery

Location: The Meadows, Camberley (Hybrid)

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

The Head of Service Delivery is responsible for the end-to-end performance, governance, and continuous improvement of IT service delivery across LRG, ensuring that all internal teams and third-party suppliers deliver services in line with agreed SLAs, KPIs, and contractual obligations.

This role provides a single point of accountability for service performance, supplier management, and operational governance.

The Head of Service Delivery will ensure LRG maintains control of its service environment, rather than relying on supplier-led governance structures. This aligns with LRG’s requirement for strong service leadership, performance reporting, and continuous improvement ownership.

Key Responsibilities:

Service Governance & Performance

Own and manage service performance across all IT suppliers and internal teams
Ensure delivery against agreed SLAs and KPIs
Lead:
- Monthly Service Reviews
- Quarterly Service Reviews
- Operational governance forums
Ensure all reporting meets LRG’s requirements (service, performance, financial, and operational)

Supplier & Contract Management

Act as the primary point of accountability for third-party service providers
Hold suppliers accountable for:
- Contractual delivery
- Service levels
- Continuous improvement commitments
Manage supplier escalations and dispute resolution
Monitor service credits, penalties, and commercial alignment

Reporting & Service Insight

Deliver and continuously improve service reporting and dashboards, including:
- Incident and request trends
- SLA performance
- Demand patterns
- Escalations and root cause themes
Provide actionable insight and recommendations to senior leadership
Ensure reporting drives decision-making and service optimisation

Operational Alignment & Integration

Act as the bridge between IT operations, infrastructure, EUC, and suppliers
Ensure end-to-end service delivery, not siloed tower delivery
Support implementation of:
- Single front door service model
- Unified ticketing and service catalogue
Align services across multiple business units and suppliers

Risk, Issue & Escalation Management

Own and manage service-related risks and issues
Lead major incident and escalation governance
Ensure root cause identification and preventative actions

Stakeholder Engagement

Build strong relationships with:
- Internal stakeholders (Technology, Operations, Business Units)
- External suppliers and partners
Provide clear, structured communication to:
- Senior leadership (including CTO)
- Operational teams

What are we looking for:

Proven experience in Service Delivery Management (ITIL-aligned environment)
Strong experience managing third-party suppliers and contracts
Demonstrable experience in:
- SLA/KPI management
- Service reporting and governance
- Incident and escalation management
Strong stakeholder management at operational and executive level

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Competitive Salary Package
Quarterly and yearly awards
Salary sacrifice pension scheme
Generous Holiday allowance

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.

Quick apply

Refine Your Search

unit head jobs in woking

Head of Service Delivery

General Manager

Customer Experience Manager

Head of Operations

Head of Marketing - Brand Outsourcing and HCP Engagement

Head of Capital Projects and Planning

School Regional Development Chef (South East)

Senior Project Manager

Senior Project Manager

Head of Maintenance

Customer Development Manager

Employee Relations Advisor

Business Unit Head – Education UCL

Property Management Assistant

Chief Operating Officer

Managing Director - Global Head of Crisis Management and JOC

Head of Consumer Growth

Head of Sales - Residential Properties

Head of Sales and Events

Head of Student Services

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