Account resolution specialist Work, Jobs in Wolverhampton, Wmd (with Salaries)

Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Field Support Specialist
FOODHUB —Birmingham
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
10d
Customer Service Specialist
H.B. Fuller —Tamworth
- Spanish
- English
- Communication skills
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Quick apply
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
2d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- In-person
- Communication skills
Quick apply
Sr. Compliance Specialist
Teva —Salt
- Engineering
- Microsoft Office
- Project management
- Employee stock purchase plan
- Annual leave
1d
Critical Balance Specialist
Cushman & Wakefield —Birmingham
- Computer literacy
- Analysis skills
- Computer skills
Quick apply
10d
Compliance Specialist III
Teva —Salt
- Engineering
- Microsoft Office
- Project management
- Employee stock purchase plan
- Annual leave
1d
Trade Operations Coordinator
Alliance Healthcare —Birmingham
- £29,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Area Sales Manager
Epwin Group PLC —Tamworth
- Full-time
- Microsoft Powerpoint
- Business development
- Leadership
Quick apply
Procurement Consultant - All Levels (Security Cleared)
Turner & Townsend —Birmingham
- Full-time
- Engineering
- Business development
- Team management
Quick apply
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Management Accountant
NFP Corp —Birmingham
- Full-time
- Continuous improvement
- Organisational skills
- Time management
9d
Procurement Consultant
Turner & Townsend —Birmingham
- Full-time
- Engineering
- Travel
- Contracts
Quick apply
Risk Assessor
Churchill Group —Birmingham
- Computer literacy
- Databases
- Computer skills
- Health & wellbeing programme
- Employee discount
Associate Director - Procurement
Turner & Townsend —Birmingham
- Full-time
- Writing skills
- Engineering
- Business development
Quick apply
Senior Procurement Consultant
Turner & Townsend —Birmingham
- Full-time
- Writing skills
- Engineering
- Business development
Quick apply
Cost Manager (NRM1)
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Continuous improvement
- Conflict management
- Mentoring
Quick apply
Principal Contract Manager
Low Carbon Contracts Company —Birmingham
- £80,000 a year
- Hybrid work
- Engineering
- Contracts
- Communication skills
- Annual leave
- Work from home
Quick apply

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account resolution specialist jobs near wolverhampton, wmd

Specialist Customer Service Advisor

Cromwell -
Dudley

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

CRM software
Client engagement
ERP software
Organisational skills
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

As our new Specialist Customer Service Advisor, you'll provide expert support to some of our largest and most complex customer accounts. Taking ownership of the customer journey from enquiry through to resolution, you'll build trusted relationships while delivering commercially balanced solutions that exceed expectations.

Working across Sales, Supply Chain, Branch Operations and Suppliers, you'll resolve complex enquiries, manage escalations and help shape improvements that enhance the customer experience. This is an exciting opportunity for an experienced customer service professional looking to take the next step in their career.

Some of your key responsibilities:

Manage complex customer enquiries, quotations, orders and escalations.
Build long-term relationships with strategic customers.
Deliver commercially balanced solutions while maintaining excellent service.
Work collaboratively across multiple business functions to resolve customer issues.
Identify opportunities for service improvement and digital adoption.
Share expertise and best practice with colleagues across the team.

What do I need to be successful in this role?

Proven experience within a customer service environment.
Experience managing complex customer issues or escalations.
Excellent communication and relationship-building skills.
Strong commercial awareness and problem-solving ability.
High attention to detail with excellent organisational skills.
Confidence using Microsoft Office, CRM and ERP systems.

What’s in it for you?

A competitive salary alongside inclusion into our Company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
Enhanced employer pension contribution.
30 including Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need some extra days.
Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.

We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.

Diversity, Equity, Inclusion and Belonging

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Dudley

Waterfront Way, Brierley Hill, United Kingdom, DY5 1XD

Location:

Dudley
Working Hours per week:

38
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

Refine Your Search

account resolution specialist jobs in wolverhampton, wmd

Specialist Customer Service Advisor

Field Support Specialist

Customer Service Specialist

Sales Support Specialist – Partner Alliance

Senior Customer Service Advisor

Account Manager

Sr. Compliance Specialist

Critical Balance Specialist

Compliance Specialist III

Trade Operations Coordinator

Area Sales Manager

Procurement Consultant - All Levels (Security Cleared)

Commercial Manager

Management Accountant

Procurement Consultant

Risk Assessor

Associate Director - Procurement

Senior Procurement Consultant

Cost Manager (NRM1)

Principal Contract Manager