Service desk manager Work, Jobs in Woodchester, Gls (with Salaries)

IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Travel
- IT
- Leadership
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
Second Line Technician (ITMS)
Onecom —Swindon
- Monday to Friday
- SharePoint
- In-person
- Communication skills
- Employee discount
Quick apply
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
Cloud Technician
iomart —Swindon
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- IT
- Annual leave
- Work from home
2d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
7d
Support Engineer
Mitie —Gloucester
- Weekend availability
- Windows
- Travel
- Computer networking
Project Coordinator
Mitie —Gloucester
- Full-time
- Travel
- Organisational skills
- SharePoint
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
14d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
IT Support Analyst
Atlas Copco Group —Bristol
- Hybrid work
- Azure
- Windows
- Microsoft Office
Solutions Architect
Mitie —Gloucester
- Weekend availability
- Azure
- Customer service
- Organisational skills
Problem Manager
Babcock International —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Employee assistance programme
Senior Technical Officer - IT Services
Bath and North East Somerset Council —Keynsham
- £19.81 - £21.14 an hour
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
11d
Senior Project Engineer
Mitie —Gloucester
- Full-time
- Azure
- Driving
- Travel
Infrastructure Support Engineer
Computacenter —Bristol
- Windows
4d

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Lead Service Desk Analyst
Rotork —Bath
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Quick apply
Service Desk Analyst
Hazlewoods —Cheltenham
Minimum 2 years’ experience in IT support, ideally within a service desk/help desk environment. Health and wellbeing benefits such as; discounted gym membership…
£27,000 - £35,000 a year
Quick apply
1d

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IT Service Desk Manager

Northrop Grumman -
Cheltenham

Apply Now

Job details

£55,000 - £65,000 a year

Benefits

Private medical insurance

Qualifications

ITIL Certification
ITIL
ServiceNow
IT
Leadership
Communication skills

Full job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

TRAVEL: Yes, 25% of the Time

IT Service Desk Manager

Location: Cheltenham, UK
Clearance Type: SC (or ability to gain and maintain)
Salary: £55,000 - £65,000

What’s your possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond the work we deliver for our customers. It’s at the heart of how we help you grow, how we support our communities, and how we create a place where everyone can thrive.

The Opportunity

This is more than a leadership role. It’s an opportunity to shape how our people experience technology every single day.

As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide a skilled team, drive service excellence, and champion a first-time-fix culture that keeps our business moving.

Based in Cheltenham and reporting to the EMEA IT Service Delivery Manager, you’ll play a key role in maturing ITIL practices, strengthening our service management capability, and delivering a seamless, professional IT experience for users across the region.

What You’ll Do

Lead, develop, and mentor a multi-site service desk and 1st line support team, enabling technical growth and clear career pathways.
Own day-to-day service desk operations, ensuring SLAs and service targets are met and continuously improved.
Oversee incident and service request management, ensuring timely resolution and clear communication with users.
Support a range of end‑user devices including laptops, thin clients, printers, and mobile devices.
Drive a first-contact resolution culture and identify opportunities to improve processes, tooling, and customer experience.
Maintain and evolve our ServiceNow environment, ensuring workflows and reporting support effective service delivery.
Manage asset lifecycle, forecasting, and budget planning for key IT equipment.
Contribute to incident, problem, and wider ITIL processes, working closely with technical teams across the UK, EMEA, and US.

What We’re Looking For

Experience leading an IT service desk or end‑user support function, ideally having progressed from a 2nd line technical role.
Strong leadership, communication, and stakeholder engagement skills.
Solid knowledge of end‑user device support and modern desktop environments.
Understanding of IT service management principles and ITIL practices.
Experience with ITSM tools such as ServiceNow (or similar).
Ability to work under pressure, manage priorities, and guide teams through change.
Comfortable working with globally dispersed teams and adapting to different cultures and working styles.

Desirable:

ITIL v3/v4 Foundation certification.
Experience supporting manufacturing, engineering, or secure operational environments.
Strong ServiceNow workflow or reporting experience.

If you don’t meet every requirement, we still encourage you to apply. We value learning, growth, and diverse perspectives.

Security Clearance

Due to the nature of our work, you must be a UK national and able to gain and maintain SC level UK Government security clearance.

Our recruitment team is here to support and guide you through the process:
[email protected]

Benefits

Flexible working options, including compressed fortnight
Private healthcare
Cash health plan
Holiday buy and sell
Career development and professional training programmes
Performance-related bonuses

Why Join Us?

A Mission to Believe In
You’ll contribute to work that protects the UK, strengthens national security, and shapes future defence and cyber technologies.

A Place to Belong and Thrive
We’re committed to creating an inclusive environment where every voice is valued and every colleague has the platform to succeed.

Your Career, Your Way
From global projects to technical specialisms and leadership pathways, you’ll have the freedom to define your career – supported by mentoring, training, and continuous development.

Ready to Apply?

Yes – Submit your application online today.
Possibly – Our team is happy to answer questions: [email protected]
No – That’s okay. Explore other opportunities with us. We’re growing across the UK.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Apply Now

Refine Your Search

service desk manager jobs in woodchester, gls

IT Service Desk Manager

Lead Service Desk Analyst

1st Line Engineer

Second Line Technician (ITMS)

SME - Desk Side Services

Cloud Technician

Technical Support Engineer

Support Engineer

Project Coordinator

1st Line Technical Analyst

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

Web Technology Specialist

IT Support Analyst

Solutions Architect

Problem Manager

Senior Technical Officer - IT Services

Senior Project Engineer

Infrastructure Support Engineer

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