Knowledge management specialist Work, Jobs in Woolstone, Gls (with Salaries)

Service Management Specialist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
5d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Team management
- SharePoint
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Trainee Estate Agent Apprentice
Cotswold Estate Agents —Cheltenham
- £16,000 a year
- Full-time
- Customer service
- Writing skills
- English
Quick apply
6d
Senior Coatings Specialist
Spirax Sarco —Cheltenham
- Engineering
- Continuous improvement
- Quality control
- Free parking
- Annual leave
5d
Senior Internal Auditor
Secret Intelligence Service —Cheltenham
- £60,998 - £62,895 a year
- Part-time
- Travel
- In-person
- Annual leave
- Work from home
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Deputy Manager
Genesis CTE —Gloucester
- £41,000 a year
- Weekend availability
- Computer literacy
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Onboarding Assistant
Redkite Solicitors —Stroud
- Full-time
- Travel
- Annual leave
- Gym membership
6d
Onboarding Assistant
Redkite Law —Stroud
- Full-time
- Travel
- Annual leave
- Gym membership
Quick apply
6d
Supply Chain Senior Specialist
Northrop Grumman —Cheltenham
- £47,400 - £58,000 a year
- Hybrid work
- No degree
- Travel
- Contracts
General Manager
GAP Group —Tewkesbury
- Part-time
- Business development
- Training & development
- Leadership
5d
Product Business Development Manager
Rubix —Tewkesbury
- Full-time
- Business development
- Manufacturing
- Communication skills
Exhibition Project Manager
Formation Global —Alcester
- £32,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Up to 50% travel
- Project management
- Continuous improvement
- Work from home
Quick apply
7d
Digital PMO Consultant
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- SharePoint
Senior Internal Auditor
GCHQ —Cheltenham
- £60,998 - £62,895 a year
- Travel
- In-person
- Annual leave
- Work from home
Store Manager
FlooringSuperstore.com —Cheltenham
- Up to £50,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Technical Trainer - Information Resilience
L3Harris Technologies —Tewkesbury
- In-person
- Gym membership
Therapeutic Practitioner - Fostering
Match Foster Care Ltd —Droitwich
- £38,000 - £55,000 a year
- Weekend availability
- Up to 50% travel
- Experience working with children
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
Supply Chain Planning Analyst
Northrop Grumman —Cheltenham
- Continuous improvement
- Travel
Operations Manager
Malvern Town Council —Malvern
- £48,226 - £51,356 a year
- Weekend availability
- Team management
- Budgeting
- In-person
- Sick pay
Quick apply

I want to receive the latest job alerts for knowledge management specialist in woolstone, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Management Specialist

Benefact Group
Gloucester

Quick apply

Job details

Full-time
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

ITIL Certification
Stakeholder collaboration
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
SaaS

Full job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205341

About the role

Benefact Group is seeking a proactive and customer-focused Service Management Specialist to join our Service Experience function.

This is a hands-on service management role where you'll act as the service owner for a portfolio of IT services, ensuring operational stability, service quality, and customer satisfaction. You will work closely with business stakeholders, technical teams, and third-party suppliers to maintain reliable, well-governed services while driving continual improvement across the service lifecycle.

The successful candidate will play a key role in ensuring IT services deliver value to the business through effective service management practices, strong stakeholder engagement, and a commitment to service excellence.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

Act as the service owner for a portfolio of IT services, ensuring services remain stable, secure, and aligned to business requirements.
Oversee day-to-day service operations, including Incident, Problem, Request, Change, and Major Incident Management activities.
Monitor service performance, analyse trends, and identify opportunities to improve service quality, customer satisfaction, and operational effectiveness.
Develop and maintain strong relationships with business stakeholders, ensuring services continue to meet evolving business needs.
Manage relationships with third-party suppliers and service providers, ensuring contractual commitments, service levels, and performance targets are achieved.
Support governance processes by assessing service impacts, contributing to change reviews, and ensuring the safe introduction of change into production environments.
Produce and maintain service reporting, operational dashboards, service documentation, and improvement plans.
Drive continual service improvement initiatives using service metrics, customer feedback, and operational data.
Collaborate with technical teams to resolve complex service issues and improve service resilience and availability.

What you'll need to have

Experience working within IT Service Management, IT Operations, or a similar service-focused role.
Strong understanding of ITIL Service Management practices, with ITIL certification or willingness to achieve certification.
Experience managing and supporting business-critical IT services.
Experience working with third-party suppliers and managing service delivery against agreed service levels.
Strong stakeholder management skills with the ability to communicate effectively with technical and non-technical audiences.
Experience analysing service performance data and driving service improvements.
Strong organisational, analytical, and problem-solving skills.
Ability to build trusted and productive working relationships across business and technology teams.

What makes you stand out

Experience acting as a Service Owner for one or more business-critical services.
Experience working within regulated or complex enterprise environments.
Experience supporting cloud-hosted and Software-as-a-Service (SaaS) platforms.
Knowledge of service reporting, service governance, and continual improvement methodologies.
Experience using ITSM platforms such as Jira Service Management, ServiceNow, or similar tooling.

What we offer

A competitive salary - let's discuss it
Hybrid working
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 6% and 24%
25 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Access to virtual GP
Enhanced maternity and paternity pay

About us

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

Directory of Social Change’s UK Guides to Company Giving 2017-26

Quick apply

Refine Your Search

knowledge management specialist jobs in woolstone, gls

Service Management Specialist

1st Line Team Leader

Trainee Estate Agent Apprentice

Senior Coatings Specialist

Senior Internal Auditor

Business Development Manager (IT)

Deputy Manager

Onboarding Assistant

Onboarding Assistant

Supply Chain Senior Specialist

General Manager

Product Business Development Manager

Exhibition Project Manager

Digital PMO Consultant

Senior Internal Auditor

Store Manager

Technical Trainer - Information Resilience

Therapeutic Practitioner - Fostering

Supply Chain Planning Analyst

Operations Manager

I want to receive the latest job alerts for knowledge management specialist in woolstone, gls

Related Searches

Explore jobs in more locations

About the role

Why join us?

What you'll be doing

What you'll need to have

What makes you stand out

What we offer

About us

Jobseeker tools

Employer Tools

Browse

Stay Connected