Head of customer service Work, Jobs in Worcester, Eng (with Salaries)

Regional Head of Service
Sanctuary Group —Worcester
- £94,662 - £99,645 a year
- Full-time
- Project management
- Annual leave
- Employee discount
Quick apply
23h
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Head of Data Governance
Sanctuary Group —Worcester
- £78,878 - £98,078 a year
- Full-time
- DevOps
- Agile
- Annual leave
- Employee discount
Quick apply
1d
Service Charge Analyst
Innovus —Worcester
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Project management
- Accounting
Quick apply
9d
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
3d
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)
nGeneration —Tipton
- £26,724 - £27,724 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Head of Business Relationship Management
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- Annual leave
- Work from home
3d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
14d
Head of IT Business Partnering and Digital Enablement
LiveWest —Tewkesbury
- £80,000 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee discount
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
Quick apply
1d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Café Manager
The Fold CIC —Worcester
- £14.50 - £15.50 an hour
- Full-time
- In-person
- Restaurant
- Café
- Free parking
- Profit sharing
Quick apply
12d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Recruitment Associate
Ballards LLP —Worcester
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Team Manager
Gloucestershire County Council —Cheltenham
- £52,413 - £54,495 a year
- Hybrid work
- English
- Leadership
- School
- Relocation assistance
- Annual leave
9d

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head of customer service jobs near worcester, eng

Regional Head of Service

Sanctuary Group -
Worcester

Quick apply

Job details

Full-time
£94,662 - £99,645 a year
23 hours ago

Benefits

Company car
Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Project management

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Regional Head of Service

Homeworking

£94,662- £99,645 per year plus Company car or car allowance

35 hours per week

We have an exciting opportunity for a Regional Head of Service to join our Property Services Department. For this role you will be responsible in leading the development, maintenance and review of strategies regarding the viability of the Group's assets, ensuring investment programmes are delivered and to provide strategic direction to the development and delivery of the Group’s property services including Voids, Estate Services, Responsive Repairs and planned works to ensure that customers receive high quality, safe and value for money services, that meet their identified needs and are in line with the Group's objectives and regulatory requirements.

The role of Regional Head of Service will include:

Deliver high quality property services including repsonsive repairs, voids, estates and investment programmes within agreed capital and revenue expenditure through effective financial management to achieve timely completion of projects and ensure value for money
Ensure the effective and efficient delivery of property investment strategies in line with the Group's corporate objectives and external regulatory and funding requirements
Lead major asset projects and deliver asset improvement programmes to ensure that the Group's assets are of high quality, well maintained and provide value for money
Provide effective leadership in promoting and maintaining an effective organisational culture, safe working and performance focused environment for staff
Ensure all legislative and regulatory requirements for housing services activities are met to ensure safe homes for our customers, thus minimising potential risks
Establish and maintain relationships at a national, regional and local level to develop and protect the Group’s image and brand, representing the Group as needed in the establishment of policy and best practice at all levels
Report and make recommendations to Committees, the Executive team, and other senior managers to support decision making, business planning and compliance with regulatory requirements
Manage the development and review of policy frameworks and planning to deliver property services, ensuring appropriate strategies, policies and procedures are developed and implemented as appropriate.

Skills and experiences:

Degree, management qualification or relevant professional qualification
Substantial experience of working within the Property industry and delivering effective and efficient services
Proven experience of implementing strategy for a large, complex organisation
Proven knowledge of delivering services within an organisational structure which includes a group parent and subsidiary organisations
Proven track record of demonstrating commercial acumen, achieving results including growth
Extensive knowledge of housing regulations, legislation and current projects
Substantial experience of managing projects with strong project management skills
Proven experience of working to deadlines and prioritising work loads
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£94,662 per annum (rising to £99,645 per annum after 12 months, subject to satisfactory performance)

View the job profile(if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 6 August 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

head of customer service jobs in worcester, eng

Regional Head of Service

Head of Customer Activation

Head of Branch Support

Head of Data Governance

Service Charge Analyst

Head of Systems Improvement

Head of Pricing

Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

Head of Business Relationship Management

Head of Performance

Head of IT Business Partnering and Digital Enablement

Head of Driver Policy (job-share)

Senior Reward Manager - Executive Compensation & Equity Incentives

Head of Performance Partners

Head of Business Systems

National Contract Manager

Café Manager

Manager of Dedicated Implementations - EMEA

Recruitment Associate

Team Manager

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