Escape Hot Tubs / Jacuzzi Nottinghamshire – Worksop
We are looking for an experienced, confident and professional Customer Sales Executive – Inbound Leads & Telesales to join our growing team at Escape Hot Tubs / Jacuzzi Nottinghamshire.
This is not a traditional cold-calling or call-centre role.
You will be following up genuine inbound enquiries from customers who have expressed an interest in Jacuzzi hot tubs, swim spas and associated wellness products, as well as contacting our existing customer base regarding annual servicing and maintenance.
Our products represent a significant investment, with customers often spending anywhere from several thousand pounds to £30,000+, so we are looking for someone who understands how to handle a considered, high-value sale.
The successful candidate will be confident building rapport over the telephone, asking the right questions, understanding a customer's requirements and professionally progressing enquiries towards showroom appointments, demonstrations and ultimately sales.
Key Responsibilities
- Responding quickly to new hot tub and swim spa sales enquiries
- Following up inbound leads generated through our website, social media and advertising
- Re-engaging previous enquiries and outstanding quotations
- Speaking with prospective customers to understand their requirements, timescale and budget
- Qualifying leads and identifying genuine sales opportunities
- Booking showroom appointments, product demonstrations and consultations
- Following up quotations and maintaining regular contact throughout the customer's buying journey
- Supporting the sales team in progressing enquiries through to order
- Contacting existing customers regarding annual servicing and maintenance
- Booking service appointments and following up outstanding service opportunities
- Maintaining accurate customer records, notes and follow-up tasks
- Ensuring enquiries are consistently followed through and opportunities are not missed
About You
We are specifically looking for somebody with proven telesales, telephone sales or telephone-based customer sales experience.
Ideally, your previous experience will have involved selling or discussing premium, high-value or considered purchases, where building trust and maintaining contact over a longer sales cycle is important.
Relevant backgrounds may include:
- Automotive sales
- Property or estate agency
- Kitchens and bathrooms
- Home improvement
- Luxury retail
- Finance
- Leisure or lifestyle products
- High-value consumer goods
- Other consultative or appointment-based sales environments
Experience simply making high-volume scripted cold calls would be less relevant to this position. We are looking for somebody who can hold a natural, intelligent conversation with a customer rather than simply work through a script.
The Ideal Candidate Will Be
- Confident, articulate and professional on the telephone
- Experienced in outbound lead follow-up and telesales
- Comfortable speaking with customers considering high-value purchases
- Naturally good at building rapport and trust
- Persistent and proactive without being pushy
- Commercially minded and motivated by results
- Highly organised with excellent follow-up skills
- Comfortable handling objections and longer sales cycles
- Able to identify buying signals and progress conversations towards appointments or sales
- Reliable and able to manage their own pipeline of leads and follow-ups
- Confident using CRM systems and maintaining accurate customer records
- Friendly and personable with strong customer-service skills
About Us
Escape Hot Tubs is an established specialist retailer and Jacuzzi dealership based in Worksop, with a large showroom just off the A57.
We sell premium Jacuzzi hot tubs and swim spas to customers throughout the region and generate a regular flow of new enquiries through our online advertising, website, social media and showroom.
The purpose of this position is to make sure those enquiries receive prompt, professional and consistent follow-up while helping us maximise showroom appointments, sales and repeat business from our existing customer base.
What We Offer
- A genuine pipeline of inbound customer enquiries
- Premium, internationally recognised products
- A varied role covering new sales and existing customer relationships
- Full product training
- Opportunity to earn commission based on performance
- Scope to develop the role as the business continues to grow
Job Type: [Full-time / Part-time]
Hours: Varied and flexible
Salary: £13 per hour starting rate
Commission / Bonus: To be discussed - varied percentage and defined commissions available
Location: Worksop, Nottinghamshire
Experience;
Telesales / telephone-based sales experience: Required
Experience within premium, high-ticket or consultative sales is strongly preferred.
If you have a strong telephone sales background and enjoy turning genuine customer enquiries into appointments and sales opportunities, we would be interested in hearing from you.
Pay: From £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
