Senior engineer Work, Jobs in Worthing, Wsx (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Microsoft Office
- AWS
Senior AWS Engineer
Salute Inc. —Gatwick Airport
- Full-time
- Hybrid work
- DevOps
- Windows
- AWS
Quick apply
Senior SQA Engineer
Ricardo —Shoreham by Sea
- Microsoft Powerpoint
- Engineering
- Assembly
Senior Field Engineer
Gatwick Airport Limited —Gatwick Airport
- £70,000 a year
- Microsoft Outlook
- Project management
- Contracts
- Free parking
12d
Senior HPC Engineer
Viridien —Haywards Heath
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
- Employee assistance programme
Senior Civil Engineer - Southern England
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Employee discount
Site Engineering Manager | Chichester Food Park
Natures Way Foods Ltd —Chichester
- £70,000 - £75,000 a year
- Full-time
- Management
- IT
- Communication skills
- Employee assistance programme
- Gym membership
4d
Senior Cloud Engineer
Viridien —Crawley
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
- Annual leave
Senior Building Services Quantity Surveyor
BAM Construction —Worthing
- Microsoft Word
- Microsoft Excel
- Communication skills
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
Senior Rendering Engineer
Hangar 13 —Brighton
- Computer Science
- Engineering
- English
Senior Quality Control Engineer
Advanced Energy Industries, Inc. —Littlehampton
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Senior Marine Cable & Renewables Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Business development
- Project management
- Employee discount
Senior Project Engineer Highways
Brighton & Hove City Council —Hove
- £48,226 - £51,356 a year
- Full-time
- AutoCAD
- Presentation skills
- Contracts
5d
Senior / Principal BESS Engineer - Renewables
Mott MacDonald —Brighton
- Part-time
- Hybrid work
- Engineering
- English
- Master's degree
- Annual leave
- Employee discount
Senior Engineer (River and Coastal Resilience)
Royal HaskoningDHV —Brighton
- Part-time
- Engineering
- Master's degree
- Bachelor's degree
Senior Mechanical Engineer
L3Harris Technologies —Brighton
- Hybrid work
- CAD
- Engineering
- Master's degree
- Gym membership
Senior Principal Geotechnical Engineer
Mott MacDonald —Brighton
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Travel
- Annual leave
- Employee discount
4d
Senior / Principal Game Engineer
Rocket Science Group —Brighton
- Full-time
- Hybrid work
- Analysis skills
- C++
- Maths
- Annual leave
- Work from home
1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Work from home
- Referral programme
Quick apply
2d

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senior engineer jobs near worthing, wsx

Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

ConnectWise
ITIL Certification
Azure
Incident management
BMC Remedy
Microsoft Office
Change management
AWS
ITIL
Staff training
Mac OS
ServiceNow
CompTIA Security+
Leadership
Active Directory
Intune

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

senior engineer jobs in worthing, wsx

Senior Service Desk Engineer

Senior AWS Engineer

Senior SQA Engineer

Senior Field Engineer

Senior HPC Engineer

Senior Civil Engineer - Southern England

Site Engineering Manager | Chichester Food Park

Senior Cloud Engineer

Senior Building Services Quantity Surveyor

IT Security Engineer

Senior Rendering Engineer

Senior Quality Control Engineer

Senior Marine Cable & Renewables Engineer

Senior Project Engineer Highways

Senior / Principal BESS Engineer - Renewables

Senior Engineer (River and Coastal Resilience)

Senior Mechanical Engineer

Senior Principal Geotechnical Engineer

Senior / Principal Game Engineer

1st Line IT Support Engineer

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