It support manager Work, Jobs in Wotton Under Edge, Gls (with Salaries)

IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
11d
Tech Support Manager
ProCook —Gloucester
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
IT Support Manager
ProCook —Haresfield
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
12d
Head of IT Operational Support
National Trust —Swindon
- £74,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
1d
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
11d
Wealth Management CRM Support Associate (Early Careers Opportunity)
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- No degree
- Work from home
Quick apply
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave

I want to receive the latest job alerts for it support manager in wotton under edge, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support manager jobs near wotton under edge, gls

IT Service Desk Manager

Northrop Grumman -
Cheltenham

Apply Now

Job details

£55,000 - £65,000 a year

Benefits

Private medical insurance

Qualifications

Desktop support
ITIL Certification
IT team management
Mentoring junior staff
IT service management
Continuous improvement
Team management
Technology leadership experience
ServiceNow
Professional development mentoring
Training & development
Information technology team management
Leadership
Communication skills
Mobile devices

Full job description

UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes

RELOCATION ASSISTANCE: No relocation assistance available

TRAVEL: Yes, 25% of the Time

IT Service Desk Manager

Location: Cheltenham, UK
Clearance Type: SC (or ability to gain and maintain)
Salary: £55,000 - £65,000

What’s your possible?

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future. It’s what we call Defining Possible.

This mindset goes beyond the work we deliver for our customers. It’s at the heart of how we help you grow, how we support our communities, and how we create a place where everyone can thrive.

The Opportunity

This is more than a leadership role. It’s an opportunity to shape how our people experience technology every single day.

As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide a skilled team, drive service excellence, and champion a first-time-fix culture that keeps our business moving.

Based in Cheltenham and reporting to the EMEA IT Service Delivery Manager, you’ll play a key role in maturing ITIL practices, strengthening our service management capability, and delivering a seamless, professional IT experience for users across the region.

What You’ll Do

Lead, develop, and mentor a multi-site service desk and 1st line support team, enabling technical growth and clear career pathways.
Own day-to-day service desk operations, ensuring SLAs and service targets are met and continuously improved.
Oversee incident and service request management, ensuring timely resolution and clear communication with users.
Support a range of end‑user devices including laptops, thin clients, printers, and mobile devices.
Drive a first-contact resolution culture and identify opportunities to improve processes, tooling, and customer experience.
Maintain and evolve our ServiceNow environment, ensuring workflows and reporting support effective service delivery.
Manage asset lifecycle, forecasting, and budget planning for key IT equipment.
Contribute to incident, problem, and wider ITIL processes, working closely with technical teams across the UK, EMEA, and US.

What We’re Looking For

Experience leading an IT service desk or end‑user support function, ideally having progressed from a 2nd line technical role.
Strong leadership, communication, and stakeholder engagement skills.
Solid knowledge of end‑user device support and modern desktop environments.
Understanding of IT service management principles and ITIL practices.
Experience with ITSM tools such as ServiceNow (or similar).
Ability to work under pressure, manage priorities, and guide teams through change.
Comfortable working with globally dispersed teams and adapting to different cultures and working styles.

Desirable:

ITIL v3/v4 Foundation certification.
Experience supporting manufacturing, engineering, or secure operational environments.
Strong ServiceNow workflow or reporting experience.

If you don’t meet every requirement, we still encourage you to apply. We value learning, growth, and diverse perspectives.

Security Clearance

Due to the nature of our work, you must be a UK national and able to gain and maintain SC level UK Government security clearance.

Our recruitment team is here to support and guide you through the process:
[email protected]

Benefits

Flexible working options, including compressed fortnight
Private healthcare
Cash health plan
Holiday buy and sell
Career development and professional training programmes
Performance-related bonuses

Why Join Us?

A Mission to Believe In
You’ll contribute to work that protects the UK, strengthens national security, and shapes future defence and cyber technologies.

A Place to Belong and Thrive
We’re committed to creating an inclusive environment where every voice is valued and every colleague has the platform to succeed.

Your Career, Your Way
From global projects to technical specialisms and leadership pathways, you’ll have the freedom to define your career – supported by mentoring, training, and continuous development.

Ready to Apply?

Yes – Submit your application online today.
Possibly – Our team is happy to answer questions: [email protected]
No – That’s okay. Explore other opportunities with us. We’re growing across the UK.

Northrop Grumman is committed to hiring and retaining a diverse workforce, and encourages individuals from all backgrounds and all abilities to apply and consider becoming a part of our diverse and inclusive workforce.

Apply Now

Refine Your Search

it support manager jobs in wotton under edge, gls

IT Service Desk Manager

Service Desk Manager

Tech Support Manager

IT Support Manager

Helpdesk Manager

Head of IT Operational Support

Service Desk Team Leader

Lead Service Desk Analyst

Helpdesk Team Leader

Helpdesk Manager

Wealth Management CRM Support Associate (Early Careers Opportunity)

Technical Account Manager

Software Customer Service Manager

I want to receive the latest job alerts for it support manager in wotton under edge, gls

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected