Lead designer Work, Jobs in Wrenthorpe, Wyk (with Salaries)

Lead Service Designer
interactive investor —Leeds
- From £51,500 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Financial services
- Annual leave
- Employee discount
Quick apply
10d
Graduate Design Co-ordinator
Veco Display Limited —Leeds
- £25,420 - £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
3d
Senior PR manager
The Bigger Boat —Mirfield
- From £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Work from home
Quick apply
8d
Lead Service Designer
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- No degree
- Employee assistance programme
- Employee discount
14d
Remote Sensing / Computer Vision Specialist
TreeStock Ltd —Sheffield
- £28,000 - £45,000 a year
- Full-time
- Hybrid work
- Project management
- JavaScript
- Communication skills
- Flexitime
- Work from home
Quick apply
7h
Lead Business Designer
HM Revenue and Customs —Leeds
- £59,342 - £65,869 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Business
- Work from home
10d
Menswear Designer
MKI MIYUKI ZOKU —Leeds
- Full-time
- CAD
- Presentation skills
- Organisational skills
Quick apply
3d
UX/UI Designer
TreeStock Ltd —Sheffield
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- Project management
- JavaScript
- Communication skills
- Flexitime
- Work from home
Quick apply
7h
Product Designer
Genuit Group —Doncaster
- Full-time
- CAD
- Microsoft Office
- Analysis skills
- Free parking
- Employee discount
Integrated Designer
Williams Lea —Leeds
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Referral programme
10d
Senior Creative Lead
William Hill —Leeds
- Full-time
- Hybrid work
- Presentation skills
- AI
- Annual leave
- Work from home
Senior Policy Designer, CFT Demand and Early Resolution Division
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Employee discount
10d
Associate Flood Forecasting Modeller
AECOM —Leeds
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Service Design Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
11d
Product Manager
HM Revenue and Customs —Leeds
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Product management
- Work from home
8d
Ecommerce & Website Manager
EasyBathrooms —Wakefield
- £45,000 - £50,000 a year
- Full-time
- Sales
- Data analysis skills
- Master's degree
- Free parking
- Work from home
Quick apply
17h
Business Architect & Org Design Lead
AECOM —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
Graphic Designer
Williams Lea —Leeds
- Up to £37,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
- Referral programme
13h
Motion & Video Designer
William Hill —Leeds
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Digital Information Manager
Equans —Wath upon Dearne
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme

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Lead Service Designer

interactive investor -
Leeds

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Job details

Full-time
From £51,500 a year
10 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Analysis skills
UX
Financial services
Figma

Full job description

Title: Lead Service Designer

Location: Manchester or Leeds 3 days in office, 2 days remote

Salary: From £51,500

Who we are:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £80 billion and over 500,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Role Purpose

The Lead Service Designer is responsible for designing and documenting end-to-end customer journeys that help the organisation better understand customer experiences and identify opportunities for improvement.

Working within the Customer Experience team, the role applies journey mapping, service blueprinting and insight synthesis techniques to create a shared understanding of how customers interact with ii across digital, servicing and operational touchpoints. The role works closely with Customer Insights, UX, Product, Customer Services, Operations and Commercial teams to bring together customer feedback, operational data and business knowledge into clear, evidence-based journey designs.

The Lead Service Designer facilitates collaborative workshops, develops journey artefacts and supports the identification and prioritisation of customer improvement opportunities that deliver measurable benefits for both customers and the business.

The role reports to the Customer Journey and Experience Manager.

Key Responsibilities

Journey Design & Service Blueprinting

Create high-quality end-to-end customer journey maps and service blueprints using agreed CX standards and methodologies.
Document customer interactions, front-stage and back-stage processes, supporting systems and operational dependencies.
Capture customer needs, pain points and "moments that matter" throughout the journey.
Ensure journey documentation remains accurate and reflects agreed changes over time.

Research Synthesis & Customer Understanding

Bring together insights from Customer Insights, Customer Services, Complaints, Operations, behavioural analytics and other available sources to build a holistic understanding of customer experiences.
Identify customer pain points, root causes and opportunities through triangulation of multiple evidence sources.
Translate research and operational insight into clear customer problems and opportunity statements.

Workshop Facilitation & Stakeholder Engagement

Plan and facilitate journey mapping and service blueprint workshops with cross-functional stakeholders.
Build shared understanding of current customer journeys across teams.
Challenge assumptions using customer evidence and encourage customer-centric decision making.
Produce clear workshop outputs and agreed actions.

Opportunity Assessment & Journey Improvement

Identify opportunities to improve customer journeys through simplification, automation or experience redesign.
Assess opportunities against customer impact, business value and delivery effort.
Support the creation of prioritised improvement roadmaps alongside Product, Operations and Delivery teams.
Work with delivery teams to ensure customer intent is maintained throughout implementation.

Journey Measurement

Support the definition of journey health measures and "moments that matter."
Help maintain journey dashboards and performance reporting.
Monitor journey performance and identify emerging trends or new opportunities for improvement.

Collaboration

Work closely with Customer Insights, UX, Product, Customer Services, Operations and Commercial teams to ensure a shared understanding of customer journeys.
Support the Customer Journey and Experience Manager in embedding consistent journey management practices across the organisation.
Contribute to a culture of continuous improvement and customer-centred design.

Success Measures

High-quality customer journey maps and service blueprints produced across priority journeys.
Positive stakeholder feedback on workshops and journey outputs.
Clear customer problems and opportunities identified through evidence-based analysis.
Journey improvement opportunities adopted into business and product roadmaps.
Journey health measures established and maintained for priority journeys.

Requirements

Key Skills

Customer journey mapping
Service blueprinting
Customer research synthesis
Workshop facilitation
Strong analytical and problem-solving skills
Excellent communication and visual storytelling
Stakeholder engagement and collaboration
Ability to simplify complex processes into clear customer journeys

Desirable Skills

Experience using Figma, Miro or similar journey mapping tools.
Knowledge of service design or design thinking methodologies.
Familiarity with UX principles.
Experience within Financial Services or another regulated industry.
Understanding of operational processes and customer service environments.
Awareness of Consumer Duty and customer outcome principles.

Benefits

Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance – Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund – Supporting your physical and mental wellness
Retail Discounts – Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive.

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Refine Your Search

lead designer jobs in wrenthorpe, wyk

Lead Service Designer

Graduate Design Co-ordinator

Senior PR manager

Lead Service Designer

Remote Sensing / Computer Vision Specialist

Lead Business Designer

Menswear Designer

UX/UI Designer

Product Designer

Integrated Designer

Senior Creative Lead

Senior Policy Designer, CFT Demand and Early Resolution Division

Associate Flood Forecasting Modeller

Service Design Lead

Product Manager

Ecommerce & Website Manager

Business Architect & Org Design Lead

Graphic Designer

Motion & Video Designer

Digital Information Manager

I want to receive the latest job alerts for lead designer in wrenthorpe, wyk

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