Maintenance associate Work, Jobs in Wrenthorpe, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Maintenance Supervisor
Heybridge Associates limited —Shipley
- £42,000 - £44,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Wakefield
- Weekend availability
- Maintenance
- Flexible schedule
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
10d
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Continuous Improvement Manager
Mars —Batley
- £70,000 a year
- Full-time
- Engineering
- Continuous improvement
- No degree
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)
Amazon UK Services Ltd. —Sheffield
- Weekend availability
- Maintenance
- English
- Project management
- Flexible schedule
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
TAP Driver Trainer, E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
8d
Maintenance Technician Lead, RME
Amazon UK Services Ltd. —Leeds
- Weekend availability
- Leadership
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Project management
Inventory Control & Quality Assurance Operations Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Data analysis skills
- Supervising experience
- Bachelor's degree
5d
Service Technician
Crane Payment Innovations —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
5d
Military TAP Driver Trainer (Haydock, Redditch, Leeds or Coalville), E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Leeds
- Overtime
- Military
- English
- Driving
- Flexible schedule
Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Service Technician
Crane NXT —Sheffield
- Full-time
- Windows
- Microsoft Office
- Travel
- Paid training
- Annual leave
5d
Rethink Practice Development Facilitator
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Communication skills
- Annual leave
8d
Part Time Sales Associate, Tommy Hilfiger - Meadowhall
Tommy Hilfiger —Sheffield
- Part-time
- Hospitality
- Communication skills
3d
Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

maintenance associate jobs in wrenthorpe, wyk

Service Desk Analyst - Tier I

Maintenance Supervisor

Reliability Maintenance Engineering Technician

Hybrid MSP/Embedded Technical Support

Sales Associate

Continuous Improvement Manager

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)

Associate Director - FM Operational Readiness

TAP Driver Trainer, E2E Field Learning Excellence

Leasing Associate

Maintenance Technician Lead, RME

Process Safety Senior Consultant (Associate)

Inventory Control & Quality Assurance Operations Manager

Service Technician

Military TAP Driver Trainer (Haydock, Redditch, Leeds or Coalville), E2E Field Learning Excellence

Associate Client Advocate

Service Technician

Rethink Practice Development Facilitator

Part Time Sales Associate, Tommy Hilfiger - Meadowhall

Customer Advocate

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