Please note that this position is part time (3 days per week). The advertised salary is pro rata.
Wrexham Business Improvement District (BID) is a business-led organisation dedicated to improving the commercial environment and experience of Wrexham town centre. Working in partnership with local businesses, and a wide range of stakeholders, Wrexham BID delivers projects and services that drive footfall, enhance the visitor experience, and support the vitality of one of Wales's most exciting and rapidly growing city centres.
Role Overview
The BID Administrator plays a vital supporting role in the effective day-to-day running of Wrexham BID. Reporting directly to the BID Manager, you will be responsible for a broad range of administrative functions that keep the organisation running smoothly and efficiently. This is a varied and hands-on role suited to someone who is highly organised, proactive, and comfortable working in a fast-paced environment where no two days are the same.
Key Responsibilities
General Administration
- Provide comprehensive administrative support to the BID Manager and wider team
- Manage the BID's general inbox, directing enquiries to the appropriate team member and responding to routine correspondence in a timely and professional manner
- Assist with the creation and scheduling of content for the BID's social media channels and website
- Maintain and organise electronic and physical filing systems, ensuring records are accurate, up to date, and easily accessible
- Order and manage office supplies and stationery, monitoring stock levels and processing purchase orders
Meetings & Events Support
- Coordinate and schedule meetings on behalf of the BID Manager, including board meetings, stakeholder events, and working group sessions
- Prepare agendas, collate papers, and distribute documents in advance of meetings
- Attend meetings as required, taking accurate minutes and circulating action points in a timely manner
- Assist with the logistics and administration of BID events, promotions, and campaigns
Finance Administration
- Process purchase invoices and expenses, coding transactions accurately and submitting for approval
- Liaise with suppliers and contractors regarding invoicing, payments, and queries
- Assist with the preparation of financial reports and management information as required
Stakeholder & Member Liaison
- Act as a first point of contact for BID levy payers and member businesses, handling enquiries professionally and escalating complex matters to the BID Manager
- Maintain and update the BID's database of member businesses, ensuring contact information and levy records are accurate
- Support the distribution of BID newsletters, bulletins, and communications to the business community
- Build positive relationships with levy payers, partners, and key stakeholders
Communications & Social Media Support
- Assist with the creation and scheduling of content for the BID's social media channels and website
- Support the production of marketing materials, e-newsletters, and member communications
- Monitor social media channels and flag relevant content or enquiries to the BID Manager
Project & Operational Support
- Assist the BID Manager in the delivery of BID projects and initiatives as directed
- Research and compile information to support project planning and reporting
- Liaise with contractors, suppliers, and external partners to coordinate activities and ensure smooth delivery
- Maintain the BID's project trackers, action logs, and operational records
Person Specification
Essential
- Proven experience in an administrative or office support role
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong organisational skills with the ability to prioritise a varied workload
- High attention to detail and accuracy
- Confident dealing with a range of stakeholders in person, by phone, and in writing
- Self-motivated and able to work independently as well as part of a small team
- Discretion and ability to handle confidential information appropriately
Desirable
- Experience working within a BID, local authority, or city centre management environment
- Knowledge of Wrexham city centre and its business community
- Experience supporting financial administration and invoice processing
- Familiarity with social media platforms and basic content creation
- Experience with CRM or database management software
- Welsh language skills (spoken and/or written)
Key Competencies
- Communication – Clear, professional, and confident communicator at all levels
- Organisation – Ability to juggle multiple tasks simultaneously, meeting deadlines without compromising quality
- Initiative – Proactive and solutions-focused, able to spot and address issues before they escalate
- Team Working – Collaborative, supportive, and flexible in approach
- Attention to Detail – Consistently produces work of a high standard
- Adaptability – Comfortable with change and happy to turn a hand to a wide variety of tasks
Additional Information
Please note that this position is part time (3 days per week). The advertised salary is pro rata. The contract for this position is four years.
The post holder may be asked to carry out other duties commensurate with the level of the role as directed by the BID Manager. The BID Administrator will be expected to occasionally work outside normal business hours in support of BID events and activities. Reasonable notice will be given in such circumstances.
Pay: £27,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Free parking
- On-site parking
Work Location: In person
