Salary: £30,000 - £32,000 per annum
Contract: Permanent
Hours: Full time, 37.5 hours per week
Shifts: Monday to Friday, 08:30 – 17:00
Location: CareCo HQ, Braintree - CM77 7AT - 5 days in the office
Closing date: Monday 31st August 2026
At CareCo, we make every day easier for people. As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them.
About the Role
CareCo is seeking a Technical Author who will be responsible for creating and maintaining clear, accurate, and user-focused Instructions for Use (IFUs), and related product documentation to support customers and colleagues in understanding and using our products effectively. This will be achieved through exceptional attention to detail, strong written communication and proofreading skills, and the ability to translate complex technical information into straightforward documentation.
As a Technical Author, you will:
- Own the writing, editing, and maintenance of IFUs and other product documentation, including user manuals, release notes, FAQs, and care guides, ensuring accuracy and precision in every detail.
- Use InDesign, or similar desktop publishing software, to design, format, and produce professional, on-brand IFUs and product documentation.
- Collaborate with Engineers, Product Support, Suppliers, and internal teams to gather, verify, and meticulously document technical information. Work closely and proactively with Compliance, Graphic Designers, and the Photographer to ensure IFUs and supporting visual content are accurate, compliant, and produced to a consistent standard.
- Review new product development samples to develop a practical understanding of product functionality and to ensure documentation accurately reflects product use when composing the IFU.
- Create and maintain IFU photography requirement lists, briefing the Photographer and Graphic Designers on the shots and visual assets needed to support clear, compliant product documentation.
- Define and own consistency of style, tone, and terminology across all IFUs and technical documents.
- Review and incorporate feedback from colleagues, customers, and product testing to improve clarity, usability, and compliance of documentation.
- Own the creation and maintenance of IFU template guides, along with wider templates, style guides, and documentation standards, ensuring alignment with UKCA/UK MDR requirements and ISO/IEC 82079-1 (preparation of IFU).
- Act as the subject matter expert for documentation standards, templates and IFU best practice.
- Lead continuous improvement of the clarity, quality, and effectiveness of IFUs and other technical content.
- Engage in training and personal development to strengthen technical knowledge, writing skills, and familiarity with industry best practices.
About you
To be considered for the position of Technical Author, you will have:
- Experience in identifying end user needs.
- The ability to demonstrate problem solving and root causing.
- Attention to detail.
- A collaborative approach.
- Desire to seek opportunities for ongoing personal development and actively engage with company training opportunities.
- The ability to build strong collaborative relationships within Product Management, Compliance, CX, Engineers, Photographers, and external suppliers.
- Desire to learn the effective implementation of new processes put in place to optimise time management.
- Technical Authoring Certification / Qualifications are desirable.
About CareCo
At CareCo we celebrate our people — their milestones, their growth, and the everyday moments that matter. Our benefits are built to support your life, not just your work. As a Technical Author, we’ll offer you:
- 32 days annual leave (including bank holidays), with extra days when you stick with us.
- Option to buy and sell annual leave.
- Access to CareMiles, our exclusive staff benefits platform with discounts and cashback on various brands.
- 25% employee discount*.
- Life-event vouchers to celebrate milestones such as welcoming a new baby or getting married.
- Employee loyalty rewards, including holiday vouchers.
- 55p per business mile, tax free.
- Free on-site parking.
- Driving lesson contribution to help you learn to drive*.
- Employee Assistance Programme for 24/7 confidential support.
- Life insurance.
- Cycle-to-Work scheme*.
- Free annual flu jab.
- Annual eye test contribution.
- Employee referral scheme – earn £500 for referring a friend.
- Reimbursement of professional membership related to your role.
Whoever you are and whatever your story is, we’d love to hear from you. Apply to become part of a team that makes every day a better day.
We are proud to be a Disability Confident Employer which helps to employ, support and develop disabled people in the workplace.
*Eligibility for benefits based on length of service
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site gym
- On-site parking
- Referral programme
Ability to commute/relocate:
- Braintree CM77: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
