Technology infrastructure engineers Work, Jobs in Writtle, Ess (with Salaries)

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Data Centre Engineer (London)

Claranet -
Hoddesdon

Apply Now

Job details

Full-time

Benefits

Company pension
Paid volunteer time

Qualifications

Technical troubleshooting
Data centre experience
Driving Licence
Hardware repair
ISO 9001
Breakdown recovery
Technical support
Network infrastructure
Risk management
Organisational skills
ISO 27001
Customer support
Communication skills

Full job description

Vacancy Name

Data Centre Engineer (London)

Req Number

VN494

Employment Type

Full-Time

Location

Hoddesdon Office

Position Summary

About Claranet
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers.

Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Department
The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management and security.

This extremely customer focussed team is split between London and Gloucester, providing critical on-site support to customers and the business around the clock.

Role
Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

You will be based at our Hoddesdon Data Centre (EN11) with travel to other UK sites as required.

This role comprises of several day-shifts which operate between the hours of 7:00am to 7:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy.

As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.

You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.

You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001.

Duties and Responsibilities

Essential Roles & Responsibilities

Troubleshooting and repair of hardware faults and the installation of spares or components as required
Provide hands and eyes services to all Claranet departments and external customers
Installation and decommission of managed equipment within the Data Centres and external customer sites
Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments
Accepting and taking ownership of fault escalations from internal teams
Providing internal and external customers with timely updates on progress of incidents
Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics
Documentation of Data Centre equipment, service configuration and hardware solutions
Carry out physical checks and audits as required by the business and its customers
The management and control of Claranet assets
Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities
Update and maintain Claranet databases following all changes to equipment or assets

Position Specifications

Essential:

At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware
Full UK manual driving licence
Experience installing and troubleshooting server hardware, components and firmware
Experience installing and physically troubleshooting firewalls, switches and routers
A demonstrable passion for delivering exceptional customer service
Demonstrable problem-solving and troubleshooting skills
Ability and drive to create and maintain up-to-date documentation
Ability to follow complex instructions for unfamiliar tasks
A positive ‘can-do’ attitude
Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation
You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills
Enthusiastic and highly motivated
Ability to work alone, under own initiative considering the safety of themselves and others at all times
Ability to dynamically assess and reduce/mitigate risk to service and safety
Excellent organisational skills and attention to detail

Highly Desirable:

Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments
Copper and fibre cabling – types, installation, termination
Certified Data Centre Technician (CDCT) or equivalent Data Centre qualification
Basic Cisco switching and routing experience
Basic Linux and Windows experience
VMware hypervisor and basic VM management experience

Salary

Competitive

Apply Now

Refine Your Search

technology infrastructure engineers jobs in writtle, ess

Data Centre Engineer (London)

2nd Line Network Engineer

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Microsoft Purview & Modern Workplace Consultant - Basildon / Yateley / Yeovil

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Data Center Technician II, AI Infrastructure

Implementation Consultant

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Platform Engineer - UK

AI Operations Engineer

Forward Deployed AI Engineer: IFS Loops

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