Customer success specialist Work, Jobs in Yeading, Gtl (with Salaries)

Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Technical Customer Success Specialist
Cisco Systems —London
- Full-time
- Travel
- IT
- Communication skills
Customer Enablement Specialist
think-cell Software —London
- Hybrid work
- English
- Microsoft Office
- Communication skills
Quick apply
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Customer Success Specialist
Octopus Legacy —London
- Sales
- Customer service
- Employee discount
- Life insurance
Quick apply
Principal Customer Success Specialist - UK&I
Medtronic —London
- £62,400 - £93,600 a year
- Full-time
- Project management
- Bachelor's degree
- Driving
Senior Customer Success Specialist, Connect Specialty Sales
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply
Customer Success Manager
Incisive Media —London
- Hybrid work
- Sales
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Customer Enablement Specialist
think-cell —London
- Hybrid work
- English
- Microsoft Office
- Communication skills
Quick apply
Implementation Success Senior Specialist - USA, Canada and UK
Storyblok —London
- £98,100 - £142,000 a year
- Remote
- English
- APIs
- Annual leave
- Flexible schedule
13d
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
QHSE Advisor – Facilities Management Rail
OCS Group —London
- Monday to Friday
- Remote
- Maintenance
Quick apply
8d
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
9d
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
Customer Success Executive, Industrials - EMEA
Oxford Economics —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
Customer Marketing Specialist
Medtronic —Watford
- £54,400 - £81,600 a year
- Full-time
- Remote
- Sales
- Project management
- Travel
Customer Success Executive, Financial Services - EMEA
Oxford Economics —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
6d

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Continuous Improvement & Innovation Specialist

PerkinElmer -
Seer Green

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Maximo
PMP
Data analysis skills
Microsoft Office
Change management
SQL
Analysis skills
Project management
Bachelor's degree
Continuous improvement
Project management methodology
IT
Microsoft Project
AI
Leadership
Communication skills
PRINCE2 Certification

Full job description

We are seeking a highly skilled Continuous Improvement & Innovation Specialist to join our UK‑based team. This role blends business analysis, project management, and process optimisation to drive meaningful change and foster innovation across the organisation, with opportunities to support our global sites. If you are a strategic thinker, a results‑driven leader, and a passionate advocate for continuous improvement, we would love to hear from you.

Hybrid working model, with regional travel to the customer sites (Cambridge, Macclesfield)

Job Responsibilities:

Monitor and analyze program trends, processes and technology to identify innovation opportunities to improve the program
Facilitate ideation sessions thorough reviews of existing business processes. Identify areas for improvement, inefficiencies, and opportunities for innovation.
Lead initiatives to drive continuous improvement across all aspects of the organization. Develop and implement strategies to streamline processes, optimize operations, and enhance overall efficiency.
Champion a culture of innovation within the organization. Proactively seek out new ideas, technologies, and best practices to drive innovation and stay ahead of industry trends.
Plan, execute, and oversee business improvement projects from inception to completion. Define project scope, objectives, and deliverables. Develop detailed project plans and timelines. Coordinate with cross-functional teams to ensure successful project implementation.
Collaborate closely with key stakeholders at all levels of the organization. Build strong relationships and effectively communicate project objectives, progress, and outcomes.
Utilize data-driven insights to inform decision-making and drive business improvements. Liaising with business insights teams to identify trends, and make recommendations for action.
Manage the change process associated with business improvement initiatives. Anticipate and address potential challenges and resistance to change. Develop and implement effective change management strategies.
Ensure that all business improvement initiatives meet quality standards and regulatory requirements. Implement quality control measures and conduct thorough reviews to validate project outcomes.
Lead and inspire cross-functional project teams. Provide guidance, support, and coaching to team members. Foster a collaborative and inclusive work environment that encourages learning and growth.

Requirements:

Bachelor's degree in a relevant field (e.g., business administration, process engineering, project management).
Proven experience in business improvement, process optimization, and project management within the pharmaceutical or biotech sector.
Strong analytical abilities with the ability to interpret data, identify patterns, and make data-driven decisions.
Proficiency in data analysis tools and techniques.
Demonstrated proficiency in project management methodologies, tools, and techniques. PMP or PRINCE2 certification is a plus.
Passion for innovation and driving positive change within organizations. Ability to think creatively and implement innovative solutions to business challenges.
Excellent verbal and written communication skills. Ability to effectively communicate complex ideas and concepts to diverse audiences. Experience facilitating meetings and workshops.
Strong leadership qualities with the ability to inspire and motivate teams. Experience leading cross-functional project teams and driving results in a collaborative environment.
Knowledge of change management principles and methodologies. Experience managing the change process associated with business improvement initiatives.
High level of attention to detail with a focus on quality and accuracy in all aspects of work.
Ability to thrive in a fast-paced, dynamic environment. Adaptability, flexibility, and resilience are key attributes for success in this role.
Advanced knowledge of MS Office suite of applications, especially Microsoft Excel, as well as PowerPoint, Word and MS Project is required.
Demonstrated ability to design and build low-code or no-code solutions using Microsoft Power Apps and Power Automate to automate processes and improve operational workflows. Experience leveraging approved and accessible AI tools (such as Microsoft Copilot or equivalent enterprise-sanctioned platforms) to enhance productivity, generate data-driven insights, and support continuous improvement initiatives. Ability to operate responsibly within IT governance frameworks and data compliance requirements.
Other Database and application skills, especially SAP, SQL, and any business process mapping applications are desired, but not required. Maximo experience preferred

Working Environment:

Hybrid working model, UK based
Day to day regional travel to the customer sites when requried
Domestic and international travel as required, likely 10% - 25%

Apply Now

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