Job Description
Are you an experienced and motivated leader looking to make a real difference in a pharmacy and retail environment?
At Boots, pharmacy is at the heart of everything we do and our smaller stores play a hugely important role at the heart of their communities. They’re places where customers are known by name, where trusted relationships are built, and where people come for everything from healthcare advice and pharmacy support to everyday essentials and wellbeing.
Guided by our purpose of “With you. For life.”, we’re here to support our customers and colleagues through every stage of life and you’ll play a key role in making that happen locally.
As a Dispensing Store Manager, you’ll lead a close-knit team, creating a positive and supportive culture where everyone feels valued, developed and empowered to do their best. You’ll know your colleagues as individuals, understand what motivates them and help them grow in confidence and capability, ensuring outstanding service while driving operational excellence
At Boots, we’re constantly evolving — bringing new brands, healthcare services and innovations into our stores. You'll help bring these products and service to life in a way that feels relevant and meaningful for your local customers whilst creating an environment where your team feels confident, engaged and empowered to deliver commercial success and exceptional patient care.
If you’re looking for a role where you can combine retail leadership, pharmacy expertise, customer care, community connection and commercial ownership, while genuinely making a difference every day — this could be the perfect opportunity for you.
What you’ll be doing
As a Dispensing Store Manager, you’ll bring energy, leadership and purpose to your store – creating a brilliant experience for customers, patients and your team. You’ll lead the way, delivering strong performance and building a team that’s passionate about care, and backed by Boots.
You will:
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Lead and inspire your team to deliver exceptional service and drive store performance
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Own sales and operational performance, with the customer always at the heart
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Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
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Deliver a range of NHS and private services, and offer expert healthcare advice to customers
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Ensure store standards, compliance and operational excellence are consistently met.
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Champion the Boots brand and making your store stand out
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Get to know your people – what motivates them, and what needs to change
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Coach your team and create a culture where everyone can thrive
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Be bold, try new things and use feedback, data and insights to look for ways to improve every day
What you’ll need to have (our must-haves)-
Retail management experience and strong commercial awareness
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NVQ Level 2 Pharmacy Services (or equivalent)
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Previous experience working in a dispensary
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Great customer service skills and a passion for delivering care
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Proven ability to lead performance and implement strategy in-store
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A calm, flexible approach with the confidence to adapt at pace
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A collaborative style and the ability to build both a strong team culture and profitable external relationships
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Passion for learning and a drive to support others to grow
It would be great if you also have-
Confidence using new technology and digital tools
Where your brilliance can take you
As a Dispensing Store Manager, you’ll be perfectly placed to build your leadership capability and take the next step – whether that’s moving into a larger or more complex store, stepping up into a Deputy General Manager role or making the move to one of our flagship locations.
If your passion lies in Pharmacy, you can continue to build your clinical expertise, including training to become an Independent Prescriber, explore roles in Care Services supporting vulnerable patients, or move into Pharmacy Field positions that influence operations, resourcing, and clinical governance across multiple stores.
For those looking to move to our Nottingham Support Office, there are opportunities to shape the future of pharmacy through developing services, maintaining clinical standards, and supporting colleague development or make a lateral move into other areas such as Commercial, HR, Marketing, Buying, Supply Chain, Strategy, Finance, Pharmacy and Governance.
Whatever path you choose, we’ll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.
Rewards designed for you-
Boots Retirement Savings Plan
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Generous employee discount across Boots and partner brands
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Discretionary annual bonus
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38 days holiday
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Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
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Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
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24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at
http://boots.jobs/rewards.
Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options.
If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
This role requires the successful candidate to complete a pre-employment check after receiving an offer. Depending on your location, you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
Dispensing Store Manager, Pharmacy Store Manager, Pharmacy, Retail Manager, Dispensary Manager, Pharmacy Operations Manager, Community Pharmacy Manager, Prescriptions, Dispenser, Dispensing, Pharmacy, Medicines, NHS, NHS Services, Healthcare Services, Private Healthcare Services, Clinical, Governance, Patient Safety, GPhC, EPS, Electronic Prescription Service, Retail Management, Sales, Commercial, Store Manager, Store Leader, Store Leadership, Pharmacy Technician, ACT, ACPT
