Technology infrastructure administrators & architects Work, Jobs in Yetminster, Dor (with Salaries)

Digital Systems Support Analyst
CPCAB —Glastonbury
- £30,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
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- Continuous improvement
- POS
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- Hybrid work
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- AI
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Scrumconnect Consulting —Taunton
- £600 a day
- Azure
- AI
- Communication skills

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Digital Systems Support Analyst

CPCAB
Glastonbury

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Job details

Permanent | Full-time
£30,000 a year
12 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Power BI
Operating systems
Relational databases
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
SQL querying
Data analysis skills
Test automation
Internal department liaison
User account management
SQL
Power BI data visualisation
Analysis skills
Continuous improvement
IT permissions management
Staff training
Ticket management systems
Organisational skills
Technical writing
Agile
Computer skills
Application support
Communication skills
Debugging

Full job description

Digital Systems Support Analyst

Reporting to: Business Operations Manager

Responsible for: n/a

Team: Operations

External contacts:

Centres
Tutors
External Suppliers

Purpose:

To play an integral supporting role in the operation, maintenance, and continuous improvement of CPCAB’s digital systems. Providing technical and user support, maintaining data accuracy, and contributing to the development of digital processes and platforms. Ensuring that CPCAB systems are reliable, secure, user-friendly, and aligned with organisational needs.

Responsibilities:

Provide first-line support for CPCAB’s digital systems (including the CPCAB Portal), offering timely assistance to team members, centres, tutors and candidates.
Triage and manage issues received via the ticketing system, resolving queries where possible and escalating for the development team where appropriate.
Investigate and recreate reported bugs to support accurate diagnosis and resolution.
Deliver in-house training and onboarding for team members on the effective use of digital systems.
Create and maintain user guides, support articles and system documentation.
Setup, configure and maintain online forms, data collections and digital workflows.
Create and maintain reports using PowerBI.
Administer user accounts, permissions and access rights across CPCAB digital systems.
Maintain data accuracy and integrity by processing digital submissions and completing routine quality checks.
Run SQL queries to support reporting, troubleshooting and system monitoring.
Analyse database information to inform decision-making and support issue diagnosis.
Contribute to system development and continuous improvement activities, including testing new features and working within Agile and other operational workflows.
Liaise with internal teams, suppliers and technical partners to progress system issues, change requests and digital improvement projects.

To meet the needs of the business this job description may be updated or amended, and the individual working in this role will be required to complete all reasonable duties as would be expected with this type of role, as directed by a manager.

Person Specification

Educated to degree level in relevant subject or equivalent level of experience working in specialist areas
More than 2 years' experience in a similar role
Excellent organisational skills with attention to detail
Excellent analytical and problem solving skills
Experience with manual and automated testing using tools such as Playwright
Experience with relational databases such as MySQL
Experience with PowerBI
Experience of writing HTML
Ability to work with minimal supervision and self-motivation
Strong oral and written communication skills
Knowledge of current Windows, Mac and mobile operating systems
Knowledge of core desktop and cloud business applications
Ability to learn new skills and technologies quickly
Ability to document processes, procedures and results
A keen interest in new technology

To view the full job advert please visit: https://www.cpcab.co.uk/jobs

We are committed to equality, equity, diversity and inclusion and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Using AI to help prepare your CV, cover letter or any other application materials is not against our recruitment practices. However, you are personally responsible for the accuracy, quality and completeness of everything you submit, and you should expect to be asked to explain or expand on any claims during the recruitment process.

It is important to note that due to the management of conflicts of interest, the successful candidate cannot remain employed at a current CPCAB centre or be studying a CPCAB qualification while in this role.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in Glastonbury BA6 8PS

Quick apply

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technology infrastructure administrators & architects jobs in yetminster, dor

Digital Systems Support Analyst

Applications Services Analyst (Permanent)

Solution Architect (SC Eligible/ SC Cleared)

Solutions & Information Architect

Solution Architect (Active SC Required)

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