Senior advisor Work, Jobs in York, Nyk (with Salaries)

Senior Customer Service Advisor
Barclays —York
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
10d
HR Officer (Part-Time)
ABP UK —York
- Part-time
- Human resources
- Recruiting
- Organisational skills
Quick apply
HR & Recruitment Coordinator
Rhodar Industrial Services Ltd —Leeds
- £30,000 - £34,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
- Annual leave
Quick apply
6d
Assistant Company Secretary
Benenden Health —York
- £45,000 - £55,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Boots Beauty Specialist
Boots —York
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
M&A Due Diligence Officer - Lettings
Letts Acquire —Harrogate
- From £28,500 a year
- Full-time
- Data analysis skills
- Research
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
11d
HR Business Partner
Arriva UK Trains Limited —York
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Showroom Sales Manager
Bathroom Showroom —York
- Full-time
- Sales
- Business development
- Annual leave
- Employee assistance programme
Marketing Executive
TIEVA —Leeds
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Sales Team Lead - Strategic Accounts (Healthcare)
Phoenix Software —Pocklington
- Full-time
- Hybrid work
- Leadership
- Communication skills
Quick apply
Senior Manager - Complex Transaction Support
Public Sector Resourcing —Leeds
- £59,631 - £79,464 a year
- Full-time
- Hybrid work
- No degree
- Negotiation
14d
Customer Sales Advisor
Pentagon HQ LTD —Leeds
- From £25,820 a year
- Full-time
- Customer service
- In-person
- Leadership
- Referral programme
Quick apply
2d
Sales Advisor - Pocklington
Scrivens Opticians and Hearing Care —York
- Sales
- Computer literacy
- Merchandising
- Annual leave
- Employee discount
Quick apply
Senior/Employee Relations Manager
Shoosmiths —Leeds
- Microsoft Powerpoint
- Microsoft Outlook
- Travel
6d
People Advisor
GoCardless —Leeds
- £29,600 - £44,400 a year
- Human resources
- AI
- Communication skills
Disability & Health Reform Leads
Department for Work and Pensions —Hyde Park and Woodhouse
- £75,026 - £83,957 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
CIAG Team Manager
Ingeus —Leeds
- £36,000 a month
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Capital Programme Information Manager
Network Rail —York
- £46,701 - £56,963 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
7d
Client Partner
GIG Retail —Leeds
- £65,000 - £80,000 a year
- Full-time
- Leadership
- Employee discount
1d
Senior Policy Advisor for Recall Policy
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
1d

I want to receive the latest job alerts for senior advisor in york, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Service Advisor

Barclays -
York

Apply Now

Job details

Permanent
£27,700 a year
10 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer support
Customer interaction
Banking

Full job description

Date live: 17/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000124696

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in York and potential cover in Selby, Acomb and Market Weighton .

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job specific technical skills.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior advisor jobs in york, nyk

Senior Customer Service Advisor

HR Officer (Part-Time)

HR & Recruitment Coordinator

Assistant Company Secretary

Boots Beauty Specialist

M&A Due Diligence Officer - Lettings

HR Business Partner

Showroom Sales Manager

Marketing Executive

Sales Team Lead - Strategic Accounts (Healthcare)

Senior Manager - Complex Transaction Support

Customer Sales Advisor

Sales Advisor - Pocklington

Senior/Employee Relations Manager

People Advisor

Disability & Health Reform Leads

CIAG Team Manager

Capital Programme Information Manager

Client Partner

Senior Policy Advisor for Recall Policy

I want to receive the latest job alerts for senior advisor in york, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected