Senior customer support representative Work, Jobs in York, Nyk (with Salaries)

Human Resources Business Partner [TRU]
Network Rail —York
- £43,588 - £51,719 a year
- Full-time
- Management
- Analysis skills
- Project management
- Annual leave
1d
Senior Customer Conduct Manager
Leeds Building Society —Leeds
- Up to £72,000 a year
- Hybrid work
- Financial services
- Communication skills
- Flexible schedule
10d
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Senior Sales Development Representative
Lily Communications —Leeds
- £27,000 - £50,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Employee assistance programme
Quick apply
10d
Treasury Change Manager
Lloyds Banking Group —Leeds
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
7d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
2d
Senior Product Manager
Anaplan —York
- Product management
- APIs
- Agile
Quick apply
9d
Sales Development Representative
GoCardless —Leeds
- £27,976 - £40,800 a year
- Sales
- Salesforce
Strategic Partnership Manager
YPO —Wakefield
- £58,866 - £62,154 a year
- Full-time
- Free parking
- Annual leave
4d
Line Manager - Production
Forza Foods Ltd —Pontefract
- £14.49 an hour
- Rotating shift
- Management
- In-person
- Leadership
- Store discount
- Annual leave
Field Engineer
Authentix, Inc. —York
- £25,000 - £50,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Maintenance
Quick apply
Senior Supervisor
TC Facilities Management —Leeds
- £15.96 an hour
- Temporary
- Team management
- Communication skills
- Employee discount
Senior Land & Property Officer
Leeds City Council —Leeds
- £46,142 - £49,282 a year
- Full-time
- Hybrid work
- Presentation skills
- No degree
- Contracts
- Annual leave
2d
Senior Project Manager - 35568
Environment Agency —Leeds
- £54,940 a year
- Part-time
- Engineering
- Presentation skills
- Contracts
- Flexible schedule
Regulatory Compliance Associate
GoCardless —Leeds
- £46,400 - £69,600 a year
- Communication skills
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- ERP systems
- Annual leave
Quick apply
Installer / Senior Installer
SWARCO Group —Featherstone
- Overtime
- Maintenance
- Maths
- Organisational skills
- Employee assistance programme
- Employee discount
Health & Safety Wellbeing Officer
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Organisational skills
- IT
- Computer skills
- Annual leave
8d
Labor & Employee Relations (LER) Business Partner (m/w/d)
Veralto —York
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Travel
- Annual leave
Digital Senior Full Stack Engineer
Leeds Building Society —Leeds
- £77,500 a year
- Hybrid work
- Azure
- Mentoring
- Software development
- Flexible schedule

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senior customer support representative jobs near york, nyk

Human Resources Business Partner [TRU]

Network Rail -
York

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Job details

Permanent | Full-time
£43,588 - £51,719 a year
1 day ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Private medical insurance
Paid volunteer time

Qualifications

Management
Analysis skills
Project management
Human resources
IT

Full job description

Who We Are

Transpennine Route Upgrade

The Transpennine Route Upgrade (TRU) is a £10.7 billion Programme of activities that is improving the railway between York and Manchester via Leeds and Huddersfield.

Stretching across the North of England, this key 76-mile Transpennine railway serves 23 stations, crosses over and dips under 285 bridges and viaducts, passes through six miles of tunnels, and crosses over 11 level crossings.

Proposed improvements as will deliver a hard-working, reliable railway for passengers, allowing for trains with more seats, more services and faster journey times.

Why join TRU?

TRU is more than a programme, it's a once-in-a-generation investment in the North's rail infrastructure. Being part of TRU means being part of something bigger: delivering better journeys, stronger communities and long-term economic

For more information visit www.theTRUpgrade.co.uk

Role: Human Resources Business Partner

Salary: £43,588 to £51,719 per annum

Location: York

Contract Type: Permanent

Office Requirement: Hybrid. Minimum 3 days per week working from the office

About the role

This is a rare and exciting opportunity to join Transpennine Route Upgrade (TRU) as a Human Resources Business Partner. Working at the heart of one of the UK's most ambitious rail programmes, you'll operate in a truly enterprise environment, collaborating across organisations, partners and stakeholders to shape the future of rail as we move towards GBR.

As an HR Business Partner within TRU, you'll partner with senior leaders to deliver a strategically aligned People Plan that drives programme outcomes. Working in a complex, multi-partner environment, you'll lead change, shape high-performing teams and deliver impactful people solutions across talent, performance and engagement. In addition, this role will act as the HR lead for people data and analytics across TRU, using insight to inform decision making, identify trends and drive measurable improvements in business performance.

This is a fantastic opportunity to step beyond a traditional HRBP role and contribute to transformation across a high-profile programme.

If you're looking for your next stretch opportunity and want to make a real impact in a complex, enterprise setting, we'd love to hear from you.

Some of the key accountabilities of this role are:

1. Working closely with the supported business, to implement and deliver the HR Strategy/People Plan to include talent, succession planning and change management, in order to support the delivery of business objectives and drive a high performance culture.

2. Work closely and building strong relationships with members of the supported business senior leadership team and other relevant stakeholders. Coach advise and challenge, where appropriate, business leaders on short and medium term HR issues as required.

3. Lead on HR data and people analytics within the TRU HR team, using data, metrics and insight to identify trends, inform decision making and drive measurable improvements in organisational performance

4. Provide operational HR support on (for example) organisation change, senior appointments, salary and bonus, graduate or apprentice programmes.

5. Successfully deliver client responsive, cost effective and integrated people solutions that address key business objectives, gaining acceptance from key stakeholders.

6. Reinforce the ownership of people management by the business and line managers and support the HR delivery model.

7. Work with the broader HR function, including Centres of expertise, HR Direct and HR shared services teams to provide the best solutions for the business.

8. Work with appropriate Union representatives to support the business in delivering business solutions.

9. Liaise with HR Business Partners in other areas of the business in order to work collaboratively on cross business/geographical issues.

We need you to have:

MCIPD/post-graduate human resources qualification or equivalent experience.
Understanding of project management principles and experience of managing complex projects to successful conclusion.
Experience of managing projects to successful conclusion.
Experience of working within a unionised environment.

It would be advantageous:

Strong analytical and data interpretation skills, with the ability to use HR systems and tools to produce meaningful insight and recommendations
Influencing others
Creating solutions
Understanding others
Making things happen
Thinking flexibly
Customer focus

What's in it for you

Here are a few of the benefits we offer

28-day annual leave with the option to buy and sell days
Choice of pension schemes
75% discretionary discount of leisure travel for you and your family
Private Healthcare
5 days paid volunteer or carers leave
Up to 75% subsidised Rail and Underground travel
Gym Pass -access to gyms across UK
My Benefits platform- giving national and local retail discount

Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised. If your current salary is above the maximum shown you will transfer into the new role on your current base pay. For more information refer to your pay.

This vacancy is Band 4 C, salary starting £43,588 to £51,719 per annum.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

Should you require any reasonable adjustments/modifications, please contact [email protected] .

Your experience and skills

You'll be an experienced HR professional who thrives in a complex, fast-paced environment and enjoys working at pace. Confident partnering with senior leaders, you'll bring a commercial, solutions-focused mindset and a genuine passion for delivering people outcomes that make a difference.

We're looking for someone who can:

Build strong, credible relationships with senior leaders to drive effective business outcomes
Lead or support organisational change and transformation with confidence
Influence, coach and challenge stakeholders to support high-performing teams
Translate people priorities into practical, business-focused solutions
Demonstrate strong HR knowledge, ideally supported by CIPD qualification (or equivalent experience)
Adapt quickly and work collaboratively across a wide range of stakeholders in an evolving environment
Leverage HR data and people analytics to generate insight, identify trends and provide evidence-based recommendations that drive tangible performance improvements
Act as a lead within the HR team for people data and analytics, building capability and embedding a data-driven decision-making culture
Demonstrate strong IT and analytical capability, with the ability to interpret complex data sets and present clear, actionable insights to senior stakeholders

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Permanent

Hours:

Full Time

Salary:

£43,588 - £51,719

Location:

York George Stephenson House, York

Closing Date:

14-JUL-2026

Job Category:

HR and Legal

Function:

Eastern Region

Organisation:

IN TRU - HR (457101) G2

Location Map

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Refine Your Search

senior customer support representative jobs in york, nyk

Human Resources Business Partner [TRU]

Senior Customer Conduct Manager

Customer Support Manager

Senior Sales Development Representative

Treasury Change Manager

Tribunal, Dispute Resolution and Complaints Lead

Senior Product Manager

Sales Development Representative

Strategic Partnership Manager

Line Manager - Production

Field Engineer

Senior Supervisor

Senior Land & Property Officer

Senior Project Manager - 35568

Regulatory Compliance Associate

Business Development Representative

Installer / Senior Installer

Health & Safety Wellbeing Officer

Labor & Employee Relations (LER) Business Partner (m/w/d)

Digital Senior Full Stack Engineer

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