Technical support associate Work, Jobs in York, Nyk (with Salaries)

1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Associate Advisor
iTrust121 —York
- £24,000 - £33,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Financial services
- Free parking
Quick apply
8d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Selby
- £3,800 a month
- Full-time
- Sales
Quick apply
Microsoft 365 Engineer
OneAdvanced —York
- Continuous improvement
- SharePoint
- Communication skills
- Employee assistance programme
- Bereavement leave
Healthcare Analytics & Insights Associate
ReportedHealth —Leeds
- Up to £38,000 a year
- Part-time
- Microsoft Powerpoint
- Data analysis skills
- Business development
Quick apply
4d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
Quick apply
Systems Engineer
OneAdvanced —York
- Weekend availability
- Azure
- Communication skills
- Employee assistance programme
- Bereavement leave
National Security Program (NSP) Escort Program - UK
CenCore Associates —Harrogate
- Full-time
- No experience needed
- Analysis skills
- Education
Digital System Support Engineer
Caesars Entertainment —Leeds
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Annual leave
- Life insurance
Senior AI Engineer (Associate)
Random 1212 —York
- £50,000 - £60,000 a year
- Software development
- AI
Quick apply
Senior Systems Engineer
OneAdvanced —York
- Day shift
- Mentoring
- Training & development
- AI
- Employee assistance programme
- Bereavement leave
Decision Support Analyst
TransUnion —Leeds
- Full-time
- Analysis skills
- No degree
- Scripting
- Employee stock purchase plan
- Annual leave
Business Development Executive (NAMSA Talent Building Community)
North American Science Associates, LLC. —Selby
- £83,500 - £162,900 a year
- Marketing
- Salesforce
- English
Quick apply
13d
Sales Specialist
Vans —York
- Customer service
Quick apply
Procurement Analyst (6 Month FTC)
TransUnion —Leeds
- Full-time
- Communication skills
- Employee stock purchase plan
- Annual leave
Deputy Head of Estates (XN09)
Leeds Teaching Hospitals NHS Trust —Leeds
- £66,582 - £77,368 a year
- Full-time
15h
Associate Solutions Developer – Engineering Technologies
Jet2.com and Jet2holidays —Leeds Bradford Airport
- Full-time
- Organisational skills
- Python
- HTML
- Profit sharing
Associate - Corporate
Hill Dickinson LLP —Leeds
- Full-time
- Business development
- Organisational skills
- Contracts
Clinical Research Associate - French Speaking - Any EMEA location
North American Science Associates Ltd. —Selby
- Computer literacy
- English
- Organisational skills
Quick apply
Senior / Associate Project Manager, Healthcare, Built Environment Consultancy
Ridge & Partners LLP —Leeds
- Full-time
- Business development
- Mentoring
- Organisational skills

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1st/2nd Line IT Support - £27,000-£34,000

Humnize
Wetherby

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Job details

£27,000 - £34,000 a year

Benefits

Free parking
Free flu jabs
Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Azure
Inbound customer enquiry call handling
Kubernetes
Ticket management
ITIL
Ticket management systems
Technical support incident logging
Computer networking
Customer support
VMWare
Fault diagnosis and repair
Communication skills
Microsoft Azure
PowerShell scripting
Help desk

Full job description

We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

They’re not your average MSP. Their clients include government departments, police forces, and organisations handling highly classified data — which means the tech is serious, the standards are high, and the work genuinely matters. They’re vendor-agnostic too, so you’ll get your hands on a broad range of enterprise technology including VMware, Cisco, Checkpoint, Fortinet, Dell, Linux, Windows Server, MS Azure/O365, and even Kubernetes.

Their Wetherby office is something special — it was a finalist in the Inspired Spaces North awards — and was officially voted a Great Place to Work.

We’re helping them find a Service Support Engineer to join their Service Support Team — the engine room of the wider technical operation. This team combines what were traditionally separate 1st and 2nd line functions, so the work is varied and the learning curve is rewarding.

If you’re a strong 1st liner ready to step up, or an established 2nd liner looking for somewhere you’ll genuinely enjoy working, this is one to look at seriously.

What you’ll be doing

The role is the first point of contact for clients, but it goes well beyond answering calls and logging tickets. You’ll be diagnosing and resolving faults, coordinating patching and upgrades across client environments, managing tickets through to resolution within SLAs, and keeping clients informed throughout.

You’ll also visit client sites and data centres for installation work, fault diagnosis, and consultancy — so no two weeks look the same. On top of the day-to-day, you’ll contribute to the team’s knowledge base, coach colleagues, and get involved in service upgrades and smaller project work. There’s also the potential to join the out-of-hours on-call rota down the line.

The team works a rotating shift pattern: typically two weeks of earlies (08:00–16:30) followed by one week of lates (09:30–18:00), Monday to Friday, with an hour for lunch. There’s also flexibility for the occasional work-from-home day when needed.

What they’re looking for

At least 12 months in a technical helpdesk, service desk, or IT support role (or equivalent experience supporting Azure/O365, networking, Windows/Linux Server, or VMware environments)
Experience diagnosing technical problems at 1st/2nd line level
A foundation-level industry certification such as Microsoft Fundamentals, CompTIA, ITIL Foundation, or Fortinet Fundamentals
Experience using helpdesk or ticketing software
Strong communication skills — you can explain technical issues clearly to non-technical people
A genuine commitment to first-class customer service
A full, clean driving licence and access to your own vehicle (site visits are part of the role)

It would also be great if you had:

An associate or administrator-level certification from Microsoft, Cisco, Fortinet, RedHat, Checkpoint, or in Kubernetes
Knowledge of the ITIL framework
Experience with PowerShell, Ansible, or patch management
Familiarity with Kubernetes and containerised solutions
An understanding of networking fundamentals or cybersecurity basics

Benefits

25 days holiday rising to 29 (+ bank holidays) + an additional day off for your birthday
Fully funded BUPA Medical and Dental cover after probation + 3x Death in Service
Company Pension — 3% employer, 5% employee (you can contribute more)
£100 gross per month cost of living allowance
Circa £50 net per month fuel contribution for travelling to work
2 weeks full pay Paternity Leave
12 weeks full pay Maternity Leave + statutory for the remainder
Up to 1 month paid long-term absence + 10 days paid for infrequent unconnected absence
Free parking with EV charging points
Free flu jabs

Interview process

Our screening process is designed to save everyone time. If you meet the requirements above, we’ll invite you for a video interview with us to discuss your experience and learn more about you. We’ll then shortlist and submit your details to our client.

The next stage is a face-to-face interview at their Wetherby office with the hiring manager and team leader. Following that, a decision will be made.

Please note: You’ll need to be prepared to undergo security vetting and complete police questionnaires as a condition of employment.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Apply Now

Refine Your Search

technical support associate jobs in york, nyk

1st/2nd Line IT Support - £27,000-£34,000

Associate Advisor

JUNIOR SALES ADVISOR

Microsoft 365 Engineer

Healthcare Analytics & Insights Associate

JUNIOR SALES CONSULTANT

Systems Engineer

National Security Program (NSP) Escort Program - UK

Digital System Support Engineer

Senior AI Engineer (Associate)

Senior Systems Engineer

Decision Support Analyst

Business Development Executive (NAMSA Talent Building Community)

Sales Specialist

Procurement Analyst (6 Month FTC)

Deputy Head of Estates (XN09)

Associate Solutions Developer – Engineering Technologies

Associate - Corporate

Clinical Research Associate - French Speaking - Any EMEA location

Senior / Associate Project Manager, Healthcare, Built Environment Consultancy

I want to receive the latest job alerts for technical support associate in york, nyk

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