Motor Claims First Response - Customer Advisor
QBE —Leeds
- Full-time
- Remote
- Microsoft Excel
- Management
- Customer service
Regional EHS Advisor (Yorkshire / NE England)
VetPartners Limited —York
- £35,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Driving
- Travel
- Annual leave
- Employee discount
Quick apply
HSEQ Advisor
Apleona —Harrogate
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Customer Service Advisor - DJ & Electronic Music Production
Bop Trading Ltd —Leeds
- £26,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
13d
Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Data Solutions Technical Advisor
Bank of England —Leeds
- Full-time
- Annual leave
9d
Service Team Leader
Genus Plc —York
- Full-time
- Programmable logic controllers
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Advisor
Zuno Tech Group —Leeds
- Full-time
- Customer service
- English
- Communication skills
- Annual leave
PFI Technical Officer
Leeds City Council —Leeds
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Negotiation
- Annual leave
4d
Azure Solutions Consultant
OneAdvanced —York
- Azure
- DevOps
- IT
- Employee assistance programme
- Bereavement leave
Senior AWS DevOps Engineer
Department for Work and Pensions —Leeds
- £57,946 - £80,664 a year
- Overtime
- Hybrid work
- DevOps
- AWS
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Cyber Security Advisor
NHS England —Leeds
- £59,264.40 - £67,818.00 a year
- Full-time
- Annual leave
7d
Callout Advisor - Boilers & A/C
Zuno Tech Group —Leeds
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Senior Network Consultant
TIEVA —Leeds
- Up to £65,000 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Employee assistance programme
Quick apply
14d
Security Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
14d
Policy Advisor - Prisons Digital & Workforce Policy
Ministry of Justice —Leeds
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
7d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Parts Advisor
TrustFord —Normanton
- From £13.52 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
14d
Sales Engineer - Civils And Drainage
Marshalls PLC —Leeds
- £32,000 - £38,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee discount
Quick apply
10d
HMYOI Wetherby - AUM : Business Community Engagement
Ministry of Justice —Wetherby
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave

I want to receive the latest job alerts for technical support advisor in york

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Motor Claims First Response - Customer Advisor

QBE -
Leeds

Apply Now

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Excel
Management
Customer service
Network management
Computer networking
Organisational skills
IT
Communication skills
Time management

Full job description

Primary Details

Time Type: Full time

Worker Type: Employee

Motor Claims First Response - Customer Advisor

Leeds/Hybrid

The Opportunity

In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process.

Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers. With over 500 talented professionals across the UK and Europe, we are proud to represent the strength and diversity of QBE. Handling over 200,000 claims each year, we are a market leader known for our excellence, technical expertise, and commitment to delivering outstanding customer service.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

Serve as the initial contact for customers reporting motor incidents.
Accurately log incident details into our system, ensuring all necessary information is captured.
Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
Provide clear and timely updates to customers throughout the claims process.
Build and maintain strong working relationships with both colleagues and external partners will be key to your success.
Maintain a high level of professionalism and customer service at all times.
Adhere to company policies and procedures to ensure a smooth and efficient customer experience.

About You

Don’t worry if you don’t have prior experience – we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!

Excellent organisational and time management skills.
Good communication skills, both verbal and written.
Ability to prioritise and manage workload efficiently with a keen eye for detail.
Ability to handle sensitive situations with empathy and professionalism.
Knowledge of Word and Excel.
Previous customer service experience is preferred but not necessary.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

To learn more about our achievements, click here

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Your career. At the heart of it.

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

Refine Your Search

technical support advisor jobs in york

Motor Claims First Response - Customer Advisor

Regional EHS Advisor (Yorkshire / NE England)

HSEQ Advisor

Customer Service Advisor - DJ & Electronic Music Production

Renewables Callout Advisor

Data Solutions Technical Advisor

Service Team Leader

Customer Service Advisor

PFI Technical Officer

Azure Solutions Consultant

Senior AWS DevOps Engineer

Cyber Security Advisor

Callout Advisor - Boilers & A/C

Senior Network Consultant

Security Operations Engineer

Policy Advisor - Prisons Digital & Workforce Policy

JUNIOR SALES ADVISOR

Parts Advisor

Sales Engineer - Civils And Drainage

HMYOI Wetherby - AUM : Business Community Engagement

I want to receive the latest job alerts for technical support advisor in york

Related Searches

Explore jobs in more locations

Primary Details

Jobseeker tools

Employer Tools

Browse

Stay Connected