Consulting pwc Work, Jobs (with Salaries)

Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
10d
Healthcare Consulting Cost and Productivity Manager
Pwc UK —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- English
M&A Operations - Integration - Manager
Pwc UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- AI
Guidewire Functional Consultant - Insurance - Manager - Consulting
Pwc UK —London
- Full-time
- Hybrid work
- Agile
- Communication skills
Corporate Consulting Tax Accounting and Audit of Tax Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Computer networking
Transformation Strategist (EU/UK Based - Remote)
Duvo Inc —London
- Full-time
- Remote
- APIs
- IT
M&A Ops - Energy, Utilities & Resources (EU&R) - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- AI
- Leadership
Corporate Consulting - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Tax experience
Director – Finance Tools, Process & Systems
IFS —London
- Full-time
- Oracle
- ERP systems
- English
Quick apply
5d
M&A Operations - Technology ( ERP ) Advisory Consultant - Manager
Pwc UK —London
- Full-time
- Hybrid work
- ERP systems
- IT
Supply Chain & Procurement - Manager - Defence
Pwc UK —Glasgow
- Full-time
- Hybrid work
- Travel
- Communication skills
- Negotiation
Supply Chain & Procurement - Senior Manager - Defence
Pwc UK —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
External London Audit Manager
Pwc UK —London
- Full-time
- Hybrid work
- Project management
Senior Manager – Operational Resilience & Crisis Management
Pwc UK —London
- Full-time
- Hybrid work
- Travel
10d
Course Executive, Senior Associate – 12m FTC
Pwc UK —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
Digital Procurement Transformation & AI - Manager
Pwc UK —London
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- SQL
M&A Operations - Finance in Deals - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Master's degree
- Business
- Communication skills
Global Alliance Director - GSIs (EMEA)
Pigment —London
- Remote
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Senior Manager – Crisis and Resilience (Defence)
Pwc UK —London
- Full-time
- Hybrid work
- Military
- Leadership
10d
Senior Manager – ESG and Sustainability Regulatory Legal
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills

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Customer Service Excellence – Contact Centre Consultant Manager

Pwc UK -
London

Apply Now

Job details

Full-time
10 days ago

Qualifications

Customer service
Business processes
Business development

Full job description

About the role At PwC, our Customer and Service Excellence team helps clients transform how they attract, engage, sell to, serve and retain their customers. We work across sales, service and marketing to improve customer outcomes, commercial performance, operational efficiency and employee experience. We support clients with customer-led transformation challenges including contact centre transformation, customer operations, service excellence, operating model design, process improvement, digital enablement, data, automation and AI. This role is suited to a strong consulting Manager who can work across sectors, quickly understand different client contexts, and bring structure, insight and momentum to complex contact centre and customer operations challenges.

As a Manager, you will lead contact centre and customer operations engagements, managing workstreams, client relationships, and coaching junior team members while ensuring high-quality delivery. You will help clients identify challenges and opportunities, design practical solutions, and support change across customer operations through analysis, workshops, recommendations, and client-ready deliverables.

You will also contribute to practice growth through business development, thought leadership, and proposition development, working closely with teams across PwC. The role requires inclusive leadership, professional judgement, and a commitment to demonstrating PwC’s values in all client and stakeholder interactions.

What your days will look like:

Lead workstreams or small project teams across contact centre and customer operations transformation engagements.
Analyse client challenges across service, contact centre and customer operations, identifying opportunities to improve customer outcomes, operational effectiveness, cost efficiency and employee experience.
Support the design and delivery of solutions across areas such as contact centre strategy, service operating models, workforce optimisation, channel shift, process improvement, digital service, automation, AI and technology-enabled change.
Produce high-quality client deliverables, including presentations, analysis, business cases, operating model designs, roadmaps, solution options, proposal responses and implementation plans.
Coach, develop and review the work of junior team members, helping them build consulting skills and contact centre transformation knowledge.
Contribute to business development activity, including proposals, credentials, client conversations and proposition development.
Build your knowledge of customer service and contact centre trends, including digital channels, workforce management, data, automation, AI and emerging technologies.
Uphold PwC’s standards for quality, risk management, independence, professional conduct and client delivery.

This role is for you if:

Experience delivering customer-led transformation work across one or more areas of contact centre transformation, customer operations, service excellence, customer experience, operating model design, process improvement, digital enablement or technology-enabled change.
A strong background within the consulting industry demonstrating skills such as problem structuring, analysis, stakeholder management, workshop facilitation, communication and storytelling.
Experience supporting transformation projects from strategy and design through to implementation, including managing workstream plans, deliverables, risks and client expectations.
Experience contributing to business development activity, including proposals, credentials, client conversations, market insight, proposition development or account planning.
Evidence of leadership within project teams, including coaching junior colleagues, reviewing deliverables, providing feedback and creating a positive and inclusive team environment.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Apply Now

Refine Your Search

consulting pwc jobs

Customer Service Excellence – Contact Centre Consultant Manager

Healthcare Consulting Cost and Productivity Manager

M&A Operations - Integration - Manager

Guidewire Functional Consultant - Insurance - Manager - Consulting

Corporate Consulting Tax Accounting and Audit of Tax Senior Associate

Transformation Strategist (EU/UK Based - Remote)

M&A Ops - Energy, Utilities & Resources (EU&R) - Senior Manager

Corporate Consulting - Senior Associate

Director – Finance Tools, Process & Systems

M&A Operations - Technology ( ERP ) Advisory Consultant - Manager

Supply Chain & Procurement - Manager - Defence

Supply Chain & Procurement - Senior Manager - Defence

External London Audit Manager

Senior Manager – Operational Resilience & Crisis Management

Course Executive, Senior Associate – 12m FTC

Digital Procurement Transformation & AI - Manager

M&A Operations - Finance in Deals - Senior Associate

Global Alliance Director - GSIs (EMEA)

Senior Manager – Crisis and Resilience (Defence)

Senior Manager – ESG and Sustainability Regulatory Legal

I want to receive the latest job alerts for consulting pwc

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