Desktop support technician Work, Jobs (with Salaries)

IT User Support Technician
TESTQ Technologies —Remote
- £33,400 - £43,000 a year
- Full-time
- Remote
- Computer Science
- English
- Windows
Quick apply
12d
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
12d
IT Support Engineer - UK
Ever Nimble —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Software troubleshooting
- Customer service
- Travel
- Store discount
- Work from home
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
4d
IT Technician – Technical Support
Crawford and Co Surveyors —Nottingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Free parking
Quick apply
4d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
11d
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
11d
Desktop Support Technician
ESP Group —Arbroath
- Full-time
- Windows
- Travel
- IT
Quick apply
12d
IT Support & Microsoft 365 Technician
JMV Solutions Ltd —Newton Abbot
- £28,000 - £36,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
Quick apply
Support Technician Airport Systems
Embross —Gatwick Airport
- £22,000 - £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Computer networking
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
2d
1st Line IT Support Technician
Makita UK —Milton Keynes
- Full-time
- Customer service
- Windows
- Driving
- Free parking
Quick apply
5d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
Technology Support Technician
Semperian Group —Bristol
- Up to £30,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
10d
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
4d
IT Support Technician
Gallagher —Warwick
- Full-time
- Azure
- IT
- Communication skills
IT Technician
CTDI —Glenrothes
- Full-time
- Customer service
- IT
- In-person
Quick apply
7d

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IT User Support Technician

TESTQ Technologies -
Remote

Quick apply

Job details

Permanent | Full-time
£33,400 - £43,000 a year
12 days ago

Qualifications

Jira
Desktop support
TCP
Computer Science
LAN
English
Windows
Technical support
Microsoft Office
Information security
DHCP
Bachelor's degree
Zendesk
ITIL
IT support
DNS
Organisational skills
ServiceNow
IT
TCP/IP
Communication skills
Active Directory
Information Technology
VPN

Full job description

Reference: TQ2526_3132_488

Vacancy: 1

Job Title: IT User Support Technician

Location: Leicester

Job Purpose:

TESTQ Technologies is a leading IT services and solutions provider delivering high-quality digital, data, and enterprise technology solutions across multiple industry sectors. With strong domain expertise and a commitment to operational excellence, we support organisations in maintaining reliable, secure, and efficient IT environments.

We are seeking a proactive and technically skilled IT User Support Technician to provide first- and second-line technical support to end users across the organisation. The role requires strong troubleshooting abilities, excellent communication skills, and a customer-focused approach to ensure timely resolution of IT issues and seamless user experience.

Job Description (Main Duties and Responsibilities):

Provide first-line and second-line technical support for hardware, software, and network-related issues.
Diagnose, troubleshoot, and resolve incidents related to desktops, laptops, mobile devices, printers, and peripherals.
Respond to service desk tickets, emails, and user requests within agreed service level agreements (SLAs).
Install, configure, and maintain operating systems, applications, and user accounts.
Support Microsoft Windows, Office 365, and other enterprise applications.
Assist in onboarding and offboarding processes including account setup, access provisioning, and equipment allocation.
Maintain and update IT documentation, knowledge base articles, and support procedures.
Escalate complex technical issues to senior support teams or third-party vendors when required.
Monitor system performance and proactively identify potential issues.
Ensure compliance with IT policies, security standards, and data protection regulations.
Support network connectivity issues including LAN/WAN, VPN, and Wi-Fi troubleshooting.
Assist with system upgrades, patches, and routine maintenance activities.
Provide user training and guidance on IT systems, tools, and best practices.
Participate in IT projects such as system rollouts, migrations, and upgrades.
Maintain asset inventory and track IT equipment lifecycle.

Key Skills, Qualifications and Experience Needed

(The candidate must demonstrate these in all stages of assessment)

Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
3+ years of experience in IT support, service desk, or technical support roles.
Strong knowledge of Windows operating systems and desktop support.
Hands-on experience with Microsoft Office 365, Active Directory, and Exchange.
Experience using ticketing systems such as Jira Service Desk, ServiceNow, Zendesk, or similar.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Experience with hardware troubleshooting and device configuration.
Knowledge of ITIL practices and service management principles is desirable.
Proven ability to diagnose and resolve technical issues efficiently.
Strong understanding of IT security best practices and user access management.
Ability to manage multiple support requests and prioritise tasks effectively.
Experience supporting remote users and distributed teams.
Strong documentation and reporting skills.

Other Key Skills:

Excellent verbal and written communication skills
Strong problem-solving and analytical thinking abilities
Customer-focused approach with strong interpersonal skills
Ability to work effectively in a team and independently
High attention to detail and organisational skills
Proactive and self-motivated mindset
Ability to handle pressure and meet deadlines
Adaptability to changing technologies and business needs
Strong stakeholder engagement and support orientation

Qualifications: Bachelor's degree or above in the UK or equivalent

Salary: GBP 33,400 to 43,000 per annum

Published Date: 01 July 2026

Closing Date: 31 July 2026

Evaluation: CV Review, Technical Assessment, Personal and Technical Interview, and References

Job Type: Full-time, Permanent (Part-time and Fixed Term options are available)

Pay: £33,400.00-£43,000.00 per year

Education:

Bachelor's (preferred)

Experience:

IT User Support Technician: 3 years (preferred)

Language:

English (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: Remote

Quick apply

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