First point it resourcing Work, Jobs (with Salaries)

Service Desk Analyst - 1st Line
Hiscox —York
- 8 hour shift
- Customer service
- No experience needed
- IT
Associate Data Analyst
Companies House —Edinburgh
- £35,952 - £37,970 a year
- Temporary
- Data analysis skills
- SQL
- Presentation skills
- Annual leave
11d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Service Desk Technician (Full time)
F4 IT —Grimsby
- £26,232 - £32,789 a year
- Full-time
- English
- IT
- In-person
- Free parking
- Bereavement leave
Quick apply
9d
Trainee Desktop Support Analyst
Société Générale —London
- Customer service
- Windows
- Microsoft Office
6d
Customer Resolutions Team - Senior Operations Manager
Nucleus Financial Group —Remote
- Remote
- Management
- IT
- Financial services
- Annual leave
7d
Lifting Lead
Balfour Beatty —London
- Hybrid work
- Bachelor's degree
- Communication skills
- Time management
- Annual leave
11d
Parliamentary Officer
Home Office —Westminster
- £36,110 - £37,193 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Resourcing Manager
Lexington Catering —London
- £60,000 - £63,000 a year
- Full-time
- Hospitality
- Analysis skills
- Contracts
Quick apply
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Operational Support Officer
HM Courts & Tribunal Service —Bournemouth
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Resourcing & Office Administrator
Workwear Uniform Group Ltd —Oldbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Office Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Administrative Assistant
Dumfries and Galloway Mental Health Assocaition —Dumfries
- £24,479 - £28,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
6d
Site Administrator
Balfour Beatty —Dumbarton
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Resourcing Coordinator
Department for Culture, Media and Sport —Manchester
- £28,907 - £32,137 a year
- Full-time
- Hybrid work
- Administrative experience
- Presentation skills
- Human resources
- Annual leave
- Employee assistance programme
7d
Critical Incidents Co-Ordinator
ISS Facility Services —Chelmsley Wood
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Business Process Analyst - Northern Ireland (Site based)
GRAHAM Group —Hillsborough
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
Business Administrator Specialist
Ministry of Justice —Stafford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
8d
Applicant Contact Advisor (Fixed Term Appointment)
Ministry of Justice —Glasgow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
7d

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Service Desk Analyst - 1st Line

Hiscox -
York

Apply Now

Job details

Full-time

Qualifications

Customer service
No experience needed
IT
Communication skills

Full job description

Job Type:

Permanent

Build a brilliant future with Hiscox

What does our IT Service Desk do?

You will be part of the front-line IT Service Desk team providing support to 5000+ Hiscox users across the UK, Europe, Bermuda and North America. You will work in a proactive and co-operative manner to ensure that the responsiveness, effectiveness and quality of the IT Service Desk is as good as it can be.

These are Service Desk Analyst vacancies to support our UK, USA and Hiscox Europe business areas.

This role is located at our York office (hybrid – once every two weeks in office), however travel to other office locations (UK or international) may be required in the future. Successful applicant may be required to attend the York office location for onsite training for the first 4 weeks.

Normal hours will be 8 hours per day (M-F) between 10:00 – 18:00

The Ideal Candidate

We are looking for a person who possesses the following attributes:

A passion for customer service.
Confident and effective communication skills, both verbal and written.
Comfortable working in a highly dynamic, fast-paced and constantly evolving environment.
Strong team ethic.
A hunger for continuous improvement.
A natural talent for seeing the bigger picture and beyond what is in front of them.
Confidence in speaking out when required to do so.
An interest in technology and a restless desire for continuous learning.
Previous service desk / IT experience desirable but not necessary

The Role Description:

The person would be expected to:

Act as a routine contact point, receiving and handling requests for support from internal business users.
Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution.
Provide first line fault investigation and diagnosis and promptly allocate unresolved issues as appropriate.
Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.
Assist users in defining their access rights and privileges.
Perform security administration tasks and resolve security administration issues.
Investigate minor security breaches in accordance with established procedures.
Contribute to the creation of support documentation.

Why Hiscox?

This is a fantastic opportunity to join Hiscox during a time of focused growth where you will have the remit to make a real difference.

Hiscox offers an environment where you are encouraged to grow with the team and this is an exciting time to be joining this fast-growing organisation. There will be plenty of opportunity for on-the-job career development within a supportive environment.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Work with amazing people and be part of a unique culture

Apply Now

Refine Your Search

first point it resourcing jobs

Service Desk Analyst - 1st Line

Associate Data Analyst

Service Desk Analyst

IT Service Desk Technician (Full time)

Trainee Desktop Support Analyst

Customer Resolutions Team - Senior Operations Manager

Lifting Lead

Parliamentary Officer

Resourcing Manager

Security Officer

Operational Support Officer

Resourcing & Office Administrator

Office Administrator

Administrative Assistant

Site Administrator

Resourcing Coordinator

Critical Incidents Co-Ordinator

Business Process Analyst - Northern Ireland (Site based)

Business Administrator Specialist

Applicant Contact Advisor (Fixed Term Appointment)

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