Nec telecom Work, Jobs (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
3d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Assistant Project Manager (Rail)
Forte Engineering Ltd —East Kilbride
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Civil engineering
- Microsoft Excel
- Health & wellbeing programme
Quick apply
6d
Planner
United Infrastructure —Norwich
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Contracts
Quick apply
Programme Planner
Network Plus —Kidlington
- Oracle
- Analysis skills
- Contracts
Quick apply
2d
Lead Planner
Power T&D —Alness
- Full-time
- Organisational skills
- Contracts
- Communication skills
Quick apply
General Manager
Gallifordtry —Glasgow
- Full-time
- Engineering
- Contracts
- Construction experience
- Employee assistance programme
- Employee discount
7d
Commercial Administrator
United Infrastructure —Thame
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Electrical Field Engineer
United Infrastructure —Scotland
- Full-time
- AutoCAD
- Travel
- Communication skills
Quick apply
Senior Commercial Manager
M Group —Warwick
- Hybrid work
- Civil engineering
- Contracts
- Negotiation
- Employee discount
Commercial Admin
United Infrastructure —Loughton
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Cabling Project Manager - Scotland
Power T&D —Glasgow
- Full-time
- Management
- PMP
- Contracts
- Annual leave
- Life insurance
Quick apply
Project Manager
Gallifordtry —Normanton
- Full-time
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Project Manager - Rail
Egis —London
- PMP
- Project management
- Communication skills
8d
Telecoms Engineering Compliance and Quality Manager
NEC Corporation —Leatherhead
- Hybrid work
- Communication skills
Supply Chain Manager - Indirect
Tekever —Swindon
- Full-time
- ERP systems
- Contracts
- Communication skills
Quick apply
Project Coordinator
JSM Group —Potters Bar
- Microsoft Word
- Civil engineering
- Microsoft Excel
Quick apply
Assistant Quantity Surveyor
United Infrastructure —London
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick apply
Construction Planning Manager
AtkinsRéalis —London
- Full-time
- Hybrid work
- Data analysis skills
- Contracts
- Construction experience
Project Manager
Network Plus —Exeter
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Driving
- Contracts
Quick apply

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Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

nec telecom jobs

Telecoms Support Desk Engineer

Support Desk Engineer

Assistant Project Manager (Rail)

Planner

Programme Planner

Lead Planner

General Manager

Commercial Administrator

Electrical Field Engineer

Senior Commercial Manager

Commercial Admin

Cabling Project Manager - Scotland

Project Manager

Project Manager - Rail

Telecoms Engineering Compliance and Quality Manager

Supply Chain Manager - Indirect

Project Coordinator

Assistant Quantity Surveyor

Construction Planning Manager

Project Manager

I want to receive the latest job alerts for nec telecom

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