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Business Insights & Enablement Analyst

Foundever -
Remote

Apply Now

Job details

Qualifications

Power BI
Microsoft Excel
Business intelligence
Business processes
English
Microsoft Office
Analysis skills
Root cause analysis
Communication skills

Full job description

Req ID#: 412835

Remote, Any Location, GB

Job Description:

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter

Job Summary

The Global People Success & Enablement team is a strategic, people-centered function within Foundever, fueled by purpose and a forward-focused mindset, dedicated to developing talent, setting organizational standards, and orchestrating company-wide operational change and transformation as it relates to people, process, and knowledge. At its core, the team believes that people are the engine of every great journey, and everything it does is designed to reflect that conviction, guiding organizations through change with purpose, care, and connection, impacting employee and client experiences.

We are looking for a Business Insights & Enablement Analyst to strengthen insight generation and support consistent ways of working across our global communities. This role combines data, process understanding, and enablement, acting as a bridge between HR, business stakeholders, and technical teams. You will translate business needs into practical solutions, improving visibility, process alignment, and system usability. You will collaborate with global stakeholders and support HR processes and initiatives using SAP SuccessFactors.

Primary Job Responsibilities

Business Analysis & Process Support

Act as a liaison between HR, business stakeholders, and technical teams to ensure clear translation of business needs into functional requirements
Support the analysis of current HR processes (as-is) and contribute to the definition of future-state processes (to-be) across the employee lifecycle (hire-to-retire)
Identify process gaps, local variations, and improvement opportunities to support more consistent ways of working
Contribute to process documentation, mapping, and definition of standards

Insights & Reporting

Translate business questions into clear analytical approaches, KPI definitions, and reporting outcomes
Design, build, and maintain dashboards and recurring reporting to support operational and People decision-making using Power BI and Microsoft Excel
Validate results across sources, ensuring consistency, accuracy, and clear metric logic
Transform complex datasets into clear, actionable insights that support decision-making
Deliver recurring insight packs and ad hoc deep dives (trends, segmentation, root-cause analysis) with actionable recommendations
Identify data gaps and support the collection of additional insights (e.g., surveys, stakeholder feedback) where needed

Enablement Support

Contribute to the development and maintenance of user enablement materials (user guides, FAQs, release notes), ensuring they are clear and accessible for non-technical audiences
Support rollout activities (e.g., walkthroughs, webinars, Q&A sessions) related to reporting, processes, or system updates
Provide post-rollout support by tracking questions, identifying recurring issues, and coordinating follow-ups
Monitor feedback and usage to identify improvement opportunities

What you need in order to be successful

Essential

Proven experience in an analyst or business-facing role (e.g., Business Analyst, HR Analyst, Reporting Analyst)
Strong analytical skills (trend analysis, root-cause analysis, translating data into recommendations)
Experience working with business processes and supporting improvements (as-is / to-be methodologies is a plus)
Familiarity with HR processes across the employee lifecycle (hire-to-retire)
Experience or strong familiarity with SAP SuccessFactors
Strong communication and stakeholder management skills in a multi-country environment
Ability to translate business needs into structured outputs (reporting, requirements, documentation)
Strong documentation skills and attention to detail
Fluent English (written and spoken)

Preferred

Experience supporting HR system implementations or process improvements
Exposure to working with HR and IT teams in a project or operational setting
Understanding of data validation, governance, and reporting best practices
Exposure to operational systems and KPIs in BPO/contact center environments

Technical skills

Strong proficiency in Microsoft Excel and Microsoft Office tools
Experience with business intelligence or reporting tools (e.g., Power BI or equivalent)

Apply Now

Refine Your Search

sitel jobs

Business Insights & Enablement Analyst

Customer Service Advisor NHS

Polish Speaking Customer Service Representative

Senior Manager, SAP SuccessFactors Employee Central & Platform

Senior HRIS Analyst - SAP SuccessFactors Recruiting & Onboarding

SAP SuccessFactors Talent Management Analyst

Sr Mgr, SAP SuccessFactors EC and Platform (EMEA)

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About Foundever®

Job Summary

Primary Job Responsibilities

What you need in order to be successful

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