Job Summary
We are seeking a professional and personable Luxury Clinic Front of House Client Experience coordinatorto oversee the day-to-day operations of our high-end clinic.
We are looking for an exceptional Front of House & Client Experience Manager to become the face of our luxury aesthetics and wellness clinic.
Schedule: 3 days per week onsite + flexible work-from-home hours as required
Shift pattern includes:
- 3 days on / 3 days off
- 3 days on / 5 days off
(One of the best work-life balance opportunities within the industry)
This is not a standard FOH role. We are seeking someone naturally hospitality-driven, highly organised, fast-paced, and passionate about creating an outstanding client journey from first contact through to treatment aftercare..
This role is a self managed role to some degree and has high level ownership over several aspects of the business.
This pivotal role involves delivering exceptional client service, managing administrative functions, and supervising team members to ensure a seamless and luxurious experience for all visitors. The ideal candidate will possess excellent organisational and communication skills, with a passion for providing outstanding client care within a sophisticated environment. Hospitality experience is essential.
You will thrive in this role if you:
- Have a background in luxury hospitality, premium customer service, beauty, wellness, or aesthetics
- Love people, client care, and creating memorable experiences
- Stay calm and composed in busy, high-pressure environments
- Take ownership, solve problems quickly, and think proactively
- Work efficiently at speed whilst maintaining exceptional attention to detail
- Are confident using technology, systems, booking software, and digital communication
- Have a genuine interest in health, wellness, aesthetics, and healthy living
- Want long-term progression into clinic management and leadership
Ideal Experience:
- Hospitality or luxury customer service experience essential
- Beauty Level 3 qualification preferred
- Microneedling experience advantageous
- Previous aesthetics or clinic experience desirable but not essential for the right person
The Role Includes:
- Managing front of house and delivering a luxury client experience
- Handling bookings, consultations, enquiries, and diary management Supporting smooth daily clinic operations
- Client communication and aftercare coordination
- Assisting with clinic organisation, standards, and team support
- Some flexible work-from-home administrative responsibilities
We are building a high-performance, positive clinic culture and want someone enthusiastic, ambitious, and proud to represent a premium brand. Someone with good energy that embraces social media and is keen to learn and expand their skills in website management, SEO, social media, clinic management, aesthetic's and wellness.
This role would suit someone who sees themselves progressing into clinic management, operations, or senior client care within the aesthetics and wellness industry.
Pay: £20,000.00-£32,000.00 per year
Benefits:
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Work from home
Work Location: In person
