- Restore Women’s Aid
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Address: Bury St Edmunds, Suffolk IP33 3FT
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Salary: £16,480 - £17,113 actual per annum (£27,693 - £28,142 pro rata)
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Hours: 22.5 hours per week
- Contract: Permanent. Required as soon as possible
- Reference: 0838
Restore Women’s Aid is looking for a Domestic Abuse Outreach Support Worker.
Location: Restore, Bury St Edmunds and Stowmarket.
Responsible to: Support Services Manager.
Scope of the job
Using your communication skills and proactive attitude you will empower survivors of domestic abuse to live a life without fear. Working in our community-based service you will provide emotional and practical support to those who are experiencing or have experienced domestic abuse. Enabling clients to reach informed decisions about their future, you will undertake risk assessments, produce safety plans, and liaise with statutory and other agencies. In addition, you will facilitate group work programmes and take calls on our specialist helpline.
You must be well organised and have a professional and flexible approach to your work along with a calm and re-assuring manner.
Purpose of the post
To provide a specialist and confidential domestic abuse service to clients in the community that ensures those who have engaged with Restore:
are safer
feel safer
feel more empowered and confident
have an increased understanding of domestic abuse and risk factors
are more aware of safety measures
have an increased understanding of the abuse they are experiencing.
Direct work with clients:
providing skilled practical help and emotional support to enable clients to reach an informed decision regarding their future including conducting risk assessments, producing emergency safety plans, writing support plans and liaising with statutory and other agencies.
informing clients of their rights and options – giving safety planning advice and explaining the effectiveness of criminal and civil court sanctions that may be available to them
enabling and encouraging clients to access relevant services to ensure their safety and wellbeing e.g. legal services, housing and benefits agencies, education, health, counselling etc
assessing risk and the implications of this, involving other agencies as appropriate
being mindful at all times of the safety of clients, volunteers, colleagues and yourself
working within national and county guidelines especially in relation to good working practices
facilitating group work programmes in the community
taking part in the provision of the helpline service.
Inter-agency work:
work with Police, the local authority, children and adult social services, Education, Health, Youth Services and the voluntary sector to ensure clear referral pathways and to support multi-agency working
support the local MARAC (Multi Agency Risk Assessment Conference) through appropriate information sharing, referral and research
deliver presentations /workshops to clients and work creatively in order to raise awareness of Restore services and the issues around domestic abuse with other agencies, organisations and professionals to improve responses to victims.
Administration:
maintain relevant records for clients and ensure such records are kept up to date. Adhere to the requirements of the Data Protection Act and Restore policies and procedures
undertake general office duties, e-mails and correspondence commensurate with the role
maintain relevant service user statistics as required by the organisation’s leadership team, colleagues, funders and others
ensure continual awareness of developments in legislation and policy which are relevant to the needs of clients and have a commitment to continual professional development.
Health and safety:
at all times to work in a safe and efficient manner, be aware of the organisations health and safety policies
where appropriate, participate in addressing the risks identified in the health and safety annual audit.
Internal participation:
regularly attend and participate in staff and client review meetings and inform colleagues who cannot attend of agreed outcomes and actions
supporting colleagues sharing information and mentoring where necessary.
Performance and development:
be individually responsible for achieving measurable quality in designated areas of performance as allocated by the Principal Operations Manager or Manager
identify possible areas of development within the service and bring these to the attention of the Principal Operations Manager or Support Services Manager, assisting with their creative development and implementation as part of the outreach team.
Other duties:
support frontline public relations service by answering and dealing with/forwarding telephone calls and post for the organisation
undertake any other duties as required commensurate with the post
provide continuity to all our services in the case of staff absences.
Benefits:
monthly clinical Supervision
monthly wellbeing hour
regular team wellbeing days
long service annual leave increase
a Healthshield Membership (on completion of probation period)
real living wage accredited.
To find out more
To find out more, please email Stephanie on [email protected]
How to apply
To apply, please request an application pack by emailing [email protected]
Closing date: 10am, 20 August 2026.
Interview date: 25 and 26 August 2026.
It is essential to the development of Restore service delivery that the post holder is able to respond flexibly to changes in the requirements of this post. This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.
Previous applicants need not apply.
IMPORTANT PLEASE READ BEFORE APPLYING
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