Overview
An exciting opportunity has arisen to join a growing global organisation in their Sheffield city centre office as a Caseworker on a 6 month fixed term contract to support an increase in work across the team. This role forms part of the Global Operations Centre (GOC) case working team, responsible for the successful delivery of the reintegration services to citizens who are returning to their home countries.
Role Summary
This role works with Case Managers, IRARA overseas offices and delivery partners around the world to help deliver first class case management for Returnees on a Reintegration Journey. It will work as part of the Global Operations team, responsible for the successful delivery of reintegration services to individuals who are returning to their home countries.
Case Work in returnee reintegration involves supporting and assisting returnees in navigating the complex process of reintegration. Through our affiliates and partners around the world we support individuals providing tailored assistance, through to helping them understand their options and best course of action. The role involves undertaking casework to create a viable ‘reintegration plan’, securing appropriate documentary evidence of expenditure, coordination of services being delivered in a timely manner and completion of monitoring and evaluation activities.
This role will be required to update a number of computer-based case management tools which are utilised in the support of our operational activities, from which quality data assurance and case administration can be delivered and assured.
Main duties
· Assisting Case Managers and liaising with IRARA local operations centres to ensure timely, accurate and successful completion of reintegration activities
· Data entry and undertaking quality checks on case management systems
· Supporting production of monthly reports as required by the funding organisations
· Attending regular organisational review meetings (local and global)
· Recording instructions received from key funders (National Governments)
· Representing IRARA in periodic and ad-hoc meetings and develop good relationships with relevant stakeholders
· Any other duties as deemed appropriate to support the smooth running of the team
Requirements
Essential (these will be used to decide whether to shortlist)
Experience
· Administration
Skills
- Good accuracy and attention to detail
- Excellent organisational and time management
- Problem solving skills and an ability to multitask
- Excellent English language skills
- Methodical approach to record keeping
- Good verbal and written communication
- Good ICT knowledge and experience of using basic Microsoft Office packages
- Ability to follow processes and procedures to ensure quality standards are maintained
- Ability to work both independently and as part of a team
- An interest in working across, or understanding of, different cultures
- Outstanding attention to detail
- Ability to work to processes
Desirable
Experience
- Customer experience
- Previous Case Management experience
Skills
- a second language of French, German or Spanish is highly desirable
- An understanding of reintegration programmes (AVRR)
Education
- 5+ GCSE’s including English and Maths (or equivalent qualification o relevant experience)
- Undergraduate degree or equivalent relevant experience (in case management)
- Masters degree
Why Join IRARA?
We offer an opportunity to be part of a global support network, which aims to positively impact the lives of others. We have a culture and working environment that is friendly and fast paced, supporting personal growth within the organisation. You will have the chance to work and build relationships with people from around the world across multiple cultures and backgrounds.
We really value our people and offer a friendly, collaborative and purpose-driven environment.
Benefits include
- Hybrid working model (after 3 months in the office)
- 22 days annual leave, increasing with length of service + Bank holidays + the ability to buy up to an extra 5 days a year
- Online perk scheme
How do I apply?
To apply please send your CV and covering letter to [email protected], subject line: Caseworker.
Please do not hesitate to reach out to [email protected] if you have any questions or would like to discuss the opportunity in more detail.
We welcome applications from individuals with transferable skills and diverse backgrounds. We are building a diverse and inclusive workforce, which involves hiring the best people for our roles. In order to do this we’re committed to ensuring that all candidates have fair opportunities. If we can make any adjustments to ensure that the process is accessible please let us know. We are proud to support care leavers, armed forces veterans, those at risk of homelessness and are Disability Confident. Please mention it in your application if any of these apply to you. We will treat all information confidentially.
You must be eligible to work in the Uk and able to pass a security check, including a DBS.
The closing date for applications is 8am on Tuesday 1st September.
Pay: £26,500.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Sheffield
