Supporter Care Advisor FTC - Salford
Hours
- Monday to Friday, 9:00am–5:00pm
- Office-based, temporary fixed term contract
The role of Supporter Care Advisor:
- Respond to enquiries from supporters, ensuring accurate and timely recording of details on the system
- Provide exceptional customer service to enhance the service offered
- Handle sensitive information with confidentiality, ensuring appropriate data protection
- Share inspirational stories with supporters to encourage continued support
- Make outbound calls to engage with supporters and promote campaigns
- Manage administration of supporter requests, donation queries, and update personal details
- Provide administrative support to the Supporter Care Team including assistance with team projects and purchasing activities
- Collect and input data, producing basic reports as needed
- Handle sensitive legacy-related correspondence and assist with troubleshooting minor system issues
- Greet visitors and ensure security protocols are followed
The ideal Supporter Care Advisor:
- Previous experience in a similar role or contact centre-based customer service role
- Strong communication skills and an eye for detail
- Proactive, organised, and committed to safeguarding
